Mandy Hilary Jiri

Curriculum vitae of Mandy Hilary Jiri

** ********* ***, *******

jirimandy3gmail.com.

+27-074-***-****

I Mandy Hilary Jiri (ID number: 840**********) is a dedicated and hard-working individual, I strive on excellence and work well under pressure. i believe punctuality and timekeeping is key factors as an employee and pride on it as it tells the employer something about your character as well as work ethic. I am ambitious and don't shy away from any challenges as that gives me the drive to want to thrive and do excel in what i do.

Willing to relocate: Anywhere.

Work Experience

Contact Centre Leader Aramex South Africa - Cape Town, Western Cape

December 2003 to Present

Year: 2003 (Berco)

• Position: Data Capturer (Accounts Department)

• Duties: Capturing of waybills, invoicing, assist creditors with sending off invoices to clients, generating waybills, ect.

• Year: 2005 - 2015 (Berco moved over to Aramex)

• Position: Contact Centre Agent

• Duties: Making delivery arrangements with clients, capturing of proof of deliveries, booking collections, assisting with investigations of client’s parcels, assist with reception relieve, relieving inhouse at special clients (on site at client premises), collection reports, activity reports, ect.

• Year: 2015 - till present (Aramex)

• Position: Contact Centre Leader

• Duties: analyzing call statistics, listening to live calls, overtime report, employee shift roster, training new staff and assist with refresher causes, addressing staff (disciplinary matters), initiate meetings with team / other leaders, focus on daily SLA of Call Stats, assist team to enhance customer experience to improve their skills, monthly performance management meetings with the team on their progress, I oversee 8-10 staff members within and outside our branch.

Education

Tertiary in Bookkeeping

Damelin - Cape Town, Western Cape November 2004 to November 2005

Skills

• Customer service

• Communication skills

• Leadership

• Microsoft Office

• Administrative experience Languages

• English - Fluent Certifications and Licenses

Languages

• English - Fluent

Certifications and Licenses

Driver License : Pending

First Aid Course : fist aid renewed every 2 years.

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