JULIO BORBOLLA

813-***-****

ad42cd@r.postjobfree.com

SKILLS

5+ years customer service experience

Good written and verbal communication

Ability to work in a team environment

Self-motivated with the ability to complete multiple tasks with minimal supervision

Ability to multitask, manage time and meet deadlines

Excellent organizational skills and attention to detail

Advanced proficiency with Microsoft Word

EXPERIENCE

03/2020 – 07/2023

PRODUCT TECHNICAL SUPPORT/CLAIMS MANAGEMENT, ICP GROUP

Educate clients on technical application of products; Manage claims department; correspond with clients to gather information in order to make final decisions on claim denial or approval; analyze government weather databases to determine historical weather conditions; consult with lab technicians on details related to product usage and application.

07/2019 – present

DRIVER, SELF-EMPLOYED

Uber, Postmates, Amazon Flex

03/2017 – 07/2019

WORKFLOW COORDINATOR, INTEGREON MANAGED SOLUTIONS

Work out of group mailbox including answering external/internal inquiries, management of mailbox, acting on all functional requests; ensure collaboration efforts and communication maintained with local and global teams; manage and prioritize projects to meet deadlines; negotiate project deadlines; identify and evaluate customer needs in order to complete transactions and resolve issues quickly and efficiently; routine document processing work assignments

08/2015 – 12/2016

LEGAL ENTITY REVIEW, HSBC

Coordinate with accounting to assure timely release of funds for county-required document recording; review and analyze items received to ensure files are accurately documented to reflect funds approval and rejection status; provide quality assurance checks on all documentation prior to recording; manage and ensure timely completion of releases within established internal and external regulatory compliance timeframes; train new team members on lien release processes

09/2011 – 06/2015

CLAIMS ANALYST, BANK OF AMERICA

Receive incoming calls and assist customers with questions or issues regarding potential claims related activity; manages escalated phone calls and correspondence regarding customer claims; make complex decisions based on judgment and research; moderately complex investigation and analysis of account activity to assess levels of risk or fraud; provide decisions regarding credits or debits to customers’ accounts

EDUCATION

Diploma, Tampa Bay Tech Senior High School

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