Customer Service Technical Support
Resume:
JULIO BORBOLLA
**************@*****.***
SKILLS
5+ years customer service experience
Good written and verbal communication
Ability to work in a team environment
Self-motivated with the ability to complete multiple tasks with minimal supervision
Ability to multitask, manage time and meet deadlines
Excellent organizational skills and attention to detail
Advanced proficiency with Microsoft Word
EXPERIENCE
03/2020 – 07/2023
PRODUCT TECHNICAL SUPPORT/CLAIMS MANAGEMENT, ICP GROUP
Educate clients on technical application of products; Manage claims department; correspond with clients to gather information in order to make final decisions on claim denial or approval; analyze government weather databases to determine historical weather conditions; consult with lab technicians on details related to product usage and application.
07/2019 – present
DRIVER, SELF-EMPLOYED
Uber, Postmates, Amazon Flex
03/2017 – 07/2019
WORKFLOW COORDINATOR, INTEGREON MANAGED SOLUTIONS
Work out of group mailbox including answering external/internal inquiries, management of mailbox, acting on all functional requests; ensure collaboration efforts and communication maintained with local and global teams; manage and prioritize projects to meet deadlines; negotiate project deadlines; identify and evaluate customer needs in order to complete transactions and resolve issues quickly and efficiently; routine document processing work assignments
08/2015 – 12/2016
LEGAL ENTITY REVIEW, HSBC
Coordinate with accounting to assure timely release of funds for county-required document recording; review and analyze items received to ensure files are accurately documented to reflect funds approval and rejection status; provide quality assurance checks on all documentation prior to recording; manage and ensure timely completion of releases within established internal and external regulatory compliance timeframes; train new team members on lien release processes
09/2011 – 06/2015
CLAIMS ANALYST, BANK OF AMERICA
Receive incoming calls and assist customers with questions or issues regarding potential claims related activity; manages escalated phone calls and correspondence regarding customer claims; make complex decisions based on judgment and research; moderately complex investigation and analysis of account activity to assess levels of risk or fraud; provide decisions regarding credits or debits to customers’ accounts
EDUCATION
Diploma, Tampa Bay Tech Senior High School
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