Diamond Hall

Southfield, MI *****

ad42ca@r.postjobfree.com

+1-248-***-****

Obtain a position as a team player in any workforce environment. Dedicated, self sufficient, organized hardworker with reliable transportation. Looking to work in a people-oriented organization where I can effectively utilize my customer service experience in a challenging environment to achieve high goals, while maximizing my ability to work well with others. Work Experience

Member Service Representative

PSCU - Allen Park, MI

November 2020 to Present

Answering 100+ calls per day. Assisting members daily needs. Reading scripts to perform each task. Working with 100+ Credit Unions. Assisting Members with locked accounts, balances, transfers, check orders.

Supervisor

Victoria's Secret - Novi, MI

May 2018 to Present

managing a team and coaching to them how to sell to our products how Work on the cash register, meeting sales per hour while managing great customer service skills. Working in the fitting room as a bra expert doing measurements and being able to diagnose fit issues, and deliver emotionally engaging customer experiences that ultimately grow total sales. Meeting hourly and daily goal. Opening the store and setting direction for the day.

Janitorial Worker

Crystal Bright - Detroit, MI

September 2008 to March 2018

All Aspects of Cleaning which includes mopping, sweeping,dusting, taking out trash. Cleaning doctor offices, banks, homes & many professional offices. Customer Service Representative

Infinity Google - Farmington Hills, MI

June 2015 to September 2017

Call center, showcasing ability to work with patience in customer relations for members and providing excellent customer service for google sales ads recipients and sales in a call center environment. Builds customer rapport, provides excellent customer service to ensure long term relationships. Receptionist

Detroit house of Glam - Detroit, MI

June 2014 to August 2015

seating and greeting customers, scheduling appointments through phone and through the salons website, and also cleaning if needed.

Assembly Line Worker

AZ Automotive - Sterling Heights, MI

October 2012 to May 2014

Feeding robots, producing quality parts in a timely manner, inspecting parts. Customer Service Representative

Logistic Care - Southfield, MI

June 2011 to August 2012

Fast paced call center, providing excellent customer services through phone and chat. Great computer skills in Microsoft Office, excel,and word .typing 40 wpm accurately. Assembly Line Worker

Faurecia - Sterling Heights, MI

March 2009 to March 2010

Producing quality parts in a timely manner, line work. Inspection of the parts. Working on a metalizer. Education

Diploma

Lathrup Highschool - Lathrup Village, MI

September 2005 to May 2009

Skills

• Customer Service

• Desktop Support

• Call Center

• Salesforce

• Microsoft Office (2 years)

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