HENRY

ERNESTO HERNANDEZ

FAA CERTIFIED FLIGHT ATTENDANT

PHONE

305-***-****

E-MAIL

ad42bj@r.postjobfree.com

ADDRESS

**** ** **** ** ** Apt. 335

Miami, FL 33125

U.S.A.

WORK EXPERIENCE

Swift Air LLC 04/2018 - Present

Miami, FL

Flight Attendant

• Ensuring passenger safety thru enforcing compliance of FAA regulations.

•Yearly hands on, written, and verbal recurrent training to ensure proficiency and up to date emergency procedures.

•Ensuring safety and comfort for all passengers onboard.

• Updating and understanding Flight Attendant Manuals and adding new bulletins and revisions when needed.

• Following company guidelines and procedures.

• Working as a team leader and all positions in crew coordination.

• Performing daily safety and security checks on Boeing 737- 300, 400, 800 series aircrafts.

• Following and understanding chain of command system and positions.

• Writing daily reports on various factors such as crew positions, safety issues, passenger concerns, delays, maintenance issues.

• Being assertive and processing information to ensure fast problem solving and better solutions.

• Thorough cabin emergency equipment check to ensure it meets FAA requirements.

• Proficiency in completing all forms including SMS DS-100, Inflight Disturbance, Security Search forms, ASAP reports, and daily trip reports.

• Highly trained in TSA security performing frequent carry-on baggage checks, wanding and pat down passengers to ensure a sterile and safe cabin. Ultra Aviation Services 01/2015 - 03/2018

Miami, FL

Customer Service Agent

• Customer Service Agent for charter airlines.

• Operating arrival flights from Cuba, United Kingdom, Iceland, and other destinations.

• GSC for Frontier Airlines.

• Handling reservations and boarding process.

• Assist with check-in.

• Examine passports, process luggage, and issue tickets. AXA Assistance U.S.A. 12/2013 - 01/2015

Miami,FL

Medical Claim Examiner and Data Entry

• Determine medical insurance losses by studying provisions of policy and certificates.

• Resolve medical claims by approving or denying documentation after research.

• Calculating benefit due, initiating payment, or denial letter.

• Maintaining stellar customer service by following customer service guidelines and standard of operations.

• Responding to customer inquiries in a timely and cordial manner. Saks 5th Avenue

OBJECTIVE

I am currently seeking for an

opportunity to interview for a

flight attendant position. I am

open to relocating and

dedicating my life to this

wonderful profession. I am

ready to showcase my abilities

and learn more on a daily basis

to serve as an exemplary Flight

Attendant.

SUMMARY

Currently an FAA certified Flight

Attendant for a 121 charter

airline operating on Boeing 737

series aircrafts. I specialize in

connecting passengers thru

charter to domestic and

international destinations.

Including occasional special

sports teams and VIP charters

as well. I offer stellar safety

measures, great hospitality,

leadership skills, team player

ability, while serving as a bi-

lingual English and Spanish

speaking flight attendant.

LANGUAGES

English

Saks 5th Avenue 12/2012 - 12/2013

Miami,FL

Luxury Sales Associate

• Focus on achieving and exceeding individual sales goals.

• Maintain a consistent high level of customer service by creating and developing excellent client relationships.

•Proactively use Saks Fifth Avenue's online resource tools to record and maintain client information and client preferences.

• Focus all efforts on providing an exceptional customer experience.

• Brand Ambassador, communicating features and benefits of merchandise beyond the basics, current fashion trends, and suggestive selling techniques, to appeal to the customer’s needs and ultimately generate sales.

• Contributed towards the store reaching weekly and quarterly goals. Family Dollar 02/2012 - 12/2012

Miami,FL

Assistant Manager and Sales Representative

• Greeted and assisted customers in a positive, approachable manner.

• Answered questions and resolved customer inquiries and concerns.

• Maintained a presence in the store by providing excellent customer service.

• Ensured a clean, well-stocked store for customers.

• At the direction of the Store Manager, supervised, trained, and developed Store Associates on Family Dollar operating standards and procedures.

• Assisted in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.

•Assisted Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.

• Supported Store Manager in loss prevention efforts.

• Assume certain management responsibilities in absence of Store Manager. EDUCATION

High School Diploma

Havana,Cuba

College

Miami Dade College

COURSES & CERTIFICATIONS

FAA Flight Attendant Certification

CPR and AED Certification

SKILLS

Knowledge of FAA safety and regulations On time performance Active Listening Conflict Resolution

Sharp Organization and daily documenting

skills

Strong verbal communication

skills

Written and oral communication skills

Spanish

Contact this candidate