RG

ROSEMARY GALVAN

ad42bh@r.postjobfree.com 832-***-**** Houston, TX 77096

Dedicated Senior Customer service representative with 7 years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service. Conflict Management

Bilingual

Call Control

Customer Support

Credit card processing

Quality Assurance

Summer Energy LLC Houston, TX

Senior Customer Service Representative

08/2017 - 04/2024

Conducted customer service training for new hires

Provided technical support to customers via phone. Responded promptly to inquiries from customers about power outages, reconnection orders, move in orders

Handled difficult situations with tact, diplomacy, and professionalism. Collaborated with other departments such as Sales, Marketing, and Technical Support.

Managed incoming calls from customers while providing exceptional service.

Assisted customers by answering questions, addressing concerns and providing current account information.

Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions. The Heller Group Houston, TX

Sales Representative / Quality Assurance

06/2012 - 07/2017

Processed orders, forms, applications, and requests. Generated new sales leads through cold calling and networking activities. Reviewed calls for PUC compliance

Evaluated and graded calls

Klein Forrest High School Houston Texas

High School Diploma

Summary

Skills

Experience

Education and Training