Kyra Burrell

Upper Marlboro, MD ***** 202-***-**** ad42ba@r.postjobfree.com

Professional Summary

Proctor Testing Technician with multifaceted experience in Customer Service, Training, Testing, Development, Office Administration, and Records Management. Experience as a Testing Technician utilizing placement testing: Accuplacer, ESL Evaluation and Assessment and Aleks placement software.

Work History

Prince Georges Community College 09/2019 - Current

Testing Technician

Enrolling and scheduling potential and current students test appointments, preparing/handling test material, performing and monitoring testing applications, troubleshooting for test facility computers, delivering, and proctoring the testing center in an educational college setting

Maintain and apply expert knowledge of test center policies, practices, and procedures

Check in students, verify identification, and explain the exam process

Ensure equipment is operational and test stations are in working order to deliver testing

Ensure guidelines and stringent security protocols are adhered

Comply with all incident reporting and escalation procedures

Maintain professional rapport and cooperative working relationship with staff, students, and professors

Providing familiarization training for new personnel to the testing center

Verify courses and curricula for testing modules to ensure information is accurate

Providing support in the organizing, planning, and management of testing and training operations

Provide technical support and assistance to potential and current students

Support in developing new test methods to avoid schedule and appointment conflicts.

Education

Prince Georges Community College - Largo, MD Major: Communications and Design, 10/2017 - 08/2020

Accomplishments

Achieve results by creating tracking matrix for student testing schedules and cancellations.

Create alternate time frames for software and other mandatory training.

Achieve results by completing tasks with accuracy and efficiency which were once backlogged and in suspense.

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