Patty Metz

Aliso Viejo, CA

714-***-**** ad42aw@r.postjobfree.com

CLIENT SERVICE SPECIALIST / PROPERTY ADMINISTRATION / OFFICE MANAGEMENT

Client Service and Property Administration Specialist with a comprehensive understanding of property management processes, procedures and expectations. Particular expertise building strong tenant relationships, communicating externally with subcontractors and vendors, and working collaboratively with internal teams to maintain service levels, records and documentation. patient, organized and diplomatic with the ability to manage and resolve projects to client and tenant expectations.

KEY COMPETENCIES

Client Service / Tenant Relations / Escalations

Property Administration / Commercial Leasing

Vendor and Subcontractor Management

Relationship Management / Communication

Records Management / Database Management

Patience / Courtesy / Respect / Diplomacy

Zoning / Permits / Hearings / Public Notices

Office Administration / Scheduling / Meetings

Documentation / Lease Data / COIs / Applications

MS Office / Excel / Word / Concur / Yardi / Adobe

PROFESSIONAL EXPERIENCE

Operations Coordinator – EQ Office / MGR 6/2022 – 11/2023

MGR acquired the buildings from EQ Office

Primary point of contact for a 550K square feet campus of 5 Class A buildings

Responsible for managing the day to day administrative functions at the office.

Develop and maintain daily relations with customer contacts.

Monitor daily work order system and escalate customer service related issues to property management as needed.

Verify that customer and vendor certificates of insurance are current and meet all requirements.

Coordinate, prepare and distribute day to day customer communication.

Regularly and proactively conduct inspections of the vacant spaces and ensure they are tour ready and “Best in Class.”

Review and code all invoices in a timely manner and verify amounts are correct per contract.

Create purchase orders and contract agreements with new and existing vendors.

Assist with monthly tenant events to foster good landlord / customer relationships.

Property Management Administration (Temp and Short-Term Assignments) 1/2020 – 5/2022

Administrative Assistant - City of Laguna Beach (9/2019 - 1/2020)

Provided administrative support to the Planning Commission and Zoning department with (Mattson Resources).

Received and processed applications for zoning, permits and public notice hearings

Prepared meeting agendas, designed review board meeting packets, mailed public notices, prepared claim vouchers and resolved citizen complaints

Property Administrator - Muller Commercial Real Estate (11/2018 - 7/2019)

Maintained documentation for the Corporate Real Estate portfolio.

Processed rent payment verifications, reviewed lease data, obtained COIs from tenants, maintained physical files and uploaded electronic lease documents including amendments, extensions and renewals.

Property Administrator - Offices at South Coast Plaza, Cushman and Wakefield (5/2018 - 8/2018)

Provided full administrative support to the Property Director and two Property Managers.

Maintained leases and insurance certificates, prepared weekly tenant reports, monitored work orders, scheduled and coordinated meetings, and supported relationships with tenants and clients.

Administrative Assistant - Weingarten Realty (11/2016 - 10/2017)

Provided administrative support to the Senior Regional Manager and Regional Manager.

Assisted managers with daily operations of 11 retail centers by processing purchase orders for all properties, initiating and closing work orders, and maintaining tenant files and correspondence.

Property Administrator - PM Realty Group/CBRE 11/2012 - 10/2016

Supported 4 Facility Managers maintaining 200 JP Morgan Chase Bank locations. Orchestrated daily work orders, managed AP/AR, coordinated meetings and travel, and initiated budgets and data for all upcoming projects.

Commercial Coordinator - Coldwell Banker 11/2007 - 3/2012

Supported VP of Commercial Department with coordinating and managing commercial listings and agents, and assisted regional offices in Southern CA and AZ with facility management and vendor relations.

Facilitated licensing and continuing education for ~50 agents on an annual basis

Wrote the regional office policies and procedures manual in alignment with corporate guidelines for all agents

Posted and managed CoStar listings and developed PowerPoint presentations for quarterly meetings

Arranged schedules, proposals, budgets and landlord payments for all offices

Researched vendors for repairs, negotiated costs, and followed up on work status and progress

Processed vendor invoices and payments, and maintained tenant, vendor and property files

Filed and won claim for several thousand dollars from City of Beverly Hills following water main leak

EDUCATION

Associate of Arts Degree - Social Science - American River College

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