Andresito Planilla

ad42at@r.postjobfree.com

+63-092********

Saint Francis 3 Jade Street, San Pedro City, Laguna 4023

Linkedin-https://www.linkedin.com/in/andresito-planilla-2b49a3135

Portfolio-https://sites.google.com/view/andresito-planilla/home

Summary

A dedicated, organized Back Office Support/Collection Officer that provides outstanding customer services by profession.

A Customer Sales and Service Coordinator/ Engineer of Multifunction devices for 3 years doing telemarketing/cold calling, sending email proposal, fliers and face to face meeting with clients to negotiate and close the sales for the company.

With 20 years of vast expertise and skills in the field of Copier and multifunction devices doing repair, troubleshooting and maintenance.

Proficient in using Canva, Zoom, Microsoft excel, Semrush,Five9 and Email management.

A team player, flexible and has a strong work ethic.

And I am also a Social Media Management practitioner and Blogger doing affiliate products promotions.

Career history:

Back Office Staff at Bill Gosling Outsourcing – Philippines

Apr 2022 - Present (1 year 11 months)

As a Back Office Staff my primary duties and task are follows;

*Data entry and management.

*Data completion with utmost accuracy and diligence.

*Report any data discrepancy and do corrective actions as necessary.

*Finished data in a timely manner.

*Protect and secure all data at all times.

Collections Officer at Bill Gosling Outsourcing – Philippines

Aug 2021 - Apr 2022 (9 months)

As a Collection officer my primary task is to do the following;

* Processing and collection of payments for our US clients for the car loans.

*Doing an inbound and outbound calls for our clients.

*Do negotiation and provide solutions to help our clients bring their accounts into current status.

*Offer extensions, recurring and scheduled payments for the client’s needs.

1st Party Collection Agent at CBE /Taguig-Philippines

May 2020-Jun 2020

*Attending inbound calls for international telco accounts, process and collecting payments for the clients.

*Attending client’s inquiries and problems promptly, offer them a solution’s and advises.

Sales and Customer Service Coordinator at Copy Tech Enterprises

May 2018 - Aug 2021 (3 years 4 months)

*As a customer sales and service coordinator I am responsible for providing rental and outright purchase clients, while providing sales and marketing of a copier products.

* Do the telemarketing/cold calling, send email proposal, fliers and face to face meeting with the clients to negotiate and close the sales for the company.

*As a service coordinator my task is to do servicing, maintenance, repair of photocopier namely, Konica Minolta and Ricoh multifunction devices.

*Manage client’s accounts and data base with utmost security, and do follow up for their inquiries.

*Do products demonstration and products awareness as needed by the clients and offer solutions for the client’s needs.

*Conduct copier installation and training onsite for the client’s awareness of the products usage.

Service Engineer at Photopro

Mar 2015 - Feb 2018 (3 years)

Duties and Responsibilities:

*Attending the service calls of the client upon received, and take immediate action.

*Doing repair and troubleshooting on site either Ricoh copier or Konica Minolta multifunction -devices.

*Do preventive maintenance if necessary, as well as parts replacement, drums and consumables.

*Doing field selling of Ricoh copier by sending fliers, proposal, emails to the prospected customer to increase the sales output.

*Conduct machine installation on client site, rental and outright purchase copier as well as basic copier training on client.

*Doing account billing and collection on a monthly basis on rental contract customer.

Quality Control Engineer

Duties and Responsibilities:

*Refurbishing of Ricoh copier machines, replacing all the defective parts and replaced it with new ones.

*Doing copy quality work on Ricoh copiers and doing necessary adjustment, calibration, run test making sure it is in high quality condition before installation.

*Responsible for the final checking of all Ricoh copier machine producing high copy quality, able in all functions needed like printing and the like.

Quality Control Engineer at U-Bix Corporation

Sep 1994 - Jul 1996 (1 year 11 months)

Duties and Responsibilities:

* Responsible for final checking of all UBIX copying machines.

*Responsible for final checking of spare parts, calibration and ensuring good copy of the machine

Skills:

Credit Collections, Salesmanship, Telemarketing, Back Office Operations, Equipment Services, Customer Service, Data Entry, Microsoft Excel, Canva, Data Management, Inbound Service Call, Outbound Service Call

Languages: English, Tagalog

Education:

Diploma of Electronics Technology from Jacobo Z. Gonzales Memorial School of Arts and Trades

Finished 1992

Graduated with diploma, able to troubleshoot, repair television and radio equipment.

Licences & certifications Email Marketing

Issued by Udemy

Aug 2019 - Current

1hour online training course of Email Marketing.

Cert no: UC-U8TMBQTN

Cert url: ude.my/UC-U8TMBQTN

Freelance Copy Writer

Issued by Udemy

May 2019 - Current

2 hours of online training course on How to Become a Freelance Copy writer.

Cert no: UC-RG5YB2FO

Cert url: ude.my/UC-RG5YB2FO

Social Media Management

Issued by Home Base Connect

Jun 2020 - Current

Online training course on Social Media Management that includes;

*Social Media Management

*Social Media Tasks, Tools, Platforms and Creativity.

*Social Media Manager Roles, Rates and creating Social media reports.

Contact this candidate