Customer Service High School

Motivated Teaching Assistant with strong ability to develop meaningful relationships with students and provide individualized support to help each learner reach their full potential. Adept at developing engaging lesson plans, monitoring student progress, and providing feedback to help boost student achievement. Adaptable student with knowledge of classroom management, course design, and curriculum development. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised for creative thinking by my peers, I can be relied upon to help your team achieve its goals.

Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledge to contribute to team success. ESL TEACHER AIDE — Bonner Springs High School

Bonner Springs, KS, February 2012 - March 2024

Angelica Caballero

Customer Service Rep, ESL/ESOL

Paraprofessiona

Phone +1-913-***-****

Email *******************@*****.***

Address Bonner Springs, Kansas 66012

• Emotional Intelligence • Active listening

• Individualized Instruction • Curriculum Development

• Professionalism • Motivation Techniques

• Time Management • Problem-Solving

• Special Education Support • Technology Integration

• Instructional Support • Critical Thinking

• Classroom Management • Multicultural Awareness

• Organizational Skills • Technical Support

• Call Center Experience • Computer Literacy

• Appointment Scheduling • Telephone Etiquette

• Positive Attitude

• Fostered an environment conducive to learning by establishing positive relationships with students and parents.

• Developed and implemented lesson plans that incorporated technology to enhance student learning experience.

• Integrated current events into lessons to help students understand real-world applications of concepts being taught.

• Ensured a safe classroom environment by monitoring student behavior and enforcing school rules.

• Collaborated with colleagues to design curricula that met state standards.

• Facilitated small group activities designed to build collaboration skills among students. Supported English language learners by providing targeted instruction in listening, speaking, reading, writing, vocabulary development, pronunciation practice, grammar usage and cultural understanding.

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PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE — Farmers Insurance Group Kansas city, Kansas, February 2008 - July 2011

HIGH SCHOOL DIPLOMA

— Bonner springs high school

Bonner springs, Kansas, May 2009

• Organized field trips and other extracurricular activities to provide additional educational opportunities for students.

• Drafted letters home regarding student behavior or academic performance.

• Utilized a variety of teaching strategies, such as lectures, discussions, demonstrations, and multimedia presentations.

• Analyzed data from assessments to inform instruction and improve student outcomes.

• Communicated regularly with administrators regarding curriculum planning and implementation.

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

• Responded to telephone inquiries and complaints following standard operating procedures.

• Utilized problem-solving techniques to identify solutions for complex customer inquiries.

• Maintained an updated knowledge base of current products, services, pricing, promotions.

• Updated and maintained database with accurate customer information and timely data entry. Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.

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Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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• Provided account information to customers and explained bill service policies and customer rights.

• Addressed customers courteously using suitable methods and problem-solving skills.

• Processed orders, returns, and exchanges in an accurate and efficient manner.

• Adhered to company policies and procedures while providing superior service.

• Assisted customers with product selection by providing detailed information about available products and services.

• Remained open to feedback from supervisor and peers to build and improve skills set.

• Logged details of customer service calls in computer system following correct protocols.

• Provided exceptional customer service to clients in fast-paced call center environment. EDUCATION

REFERENCES

Lisa Krone — Bonner Spring UDS204 School

ESL Paraprofessiona/Spanish Interpreter

Superviser

Phone Number913-***-****

Email *****@******.***

Mia Robinson — Bonner Springs USD204 School

ESL/ESOL Paraprofessiona/ Spanish Interpreter

Coworker

Phone Number913-***-****

Email ********@******.***

Edward Chance — Farmers Insurance Group

Customer Service Representative Supervisor

Phone Number913-***-****

Email ******.******@******.***

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Spanish

Bilingual

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LANGUAGES

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