MANISH PANDEY

Nationality Indian

Year of Birth *979

Profession Service

Specialization Mechanical Engineer

Position in Group Senior Manager Service

Year of joining Group March,2016

Email -Id ad429o@r.postjobfree.com

Contact no 900-***-****

Residence (P) N-92/C, Paharpur Road. Garden reach, Kol-24.

KEY QUALIFICATIONS

over 21 years of experience in Service and Installation Industries having the following capabilities.

• Handling manpower effectively & judiciously

• After sales management

• Handling Big customer

• Handling operation

• Target & revenue oriented

• Installation

• Project Planning & handling

• Sales support

Currently working as Sr Manager Service in OTIS Elevator Company India Limited willing to relocate to anywhere in India. EDUCATION AND PROFESSIONAL STATUS

1. Diploma in Mechanical engineer from state Council of Technical education.

2. B.sc from Kolkata University

EXPERIENCE RECORD

A)2002 December to 2007 March – KONE ELEVATOR(I)PVT.LTD. As a Resident Engineer.

My Responsibilities: - 1. Responsible for service, callback& repair of the entire elevator under the company portfolio 2.Service sales activity

3. Responsible for the new equipment sale & closure 4. As well as capturing the lost contracts

B) 2007 March to 2012 September -OTIS ELEVATOR COMPANY (I) LAS the Area In charge Up country & Repair Head for the entire Eastern Region

Responsibilities’:

• Planning & Execution of all the techno commercial activity of the upcountry locations

• Reducing the down time of the elevator, Increase in AMC

• Monthly reporting of the target to the HO

• Looking after all technical problem of the region

(Mechanical).

• Training the employees regarding the new updated process & thinking of process development maintaining the safety procedure of the company

• Maintaining safe working process & implementing them in the work area

• Every month conducting the internal safety audit & preparing the monthly safety report to HO

c)1st October 2012 to 31st December 2013: Videojet Technologies

(I) Pvt Ltd

As the SR IB Manager:

• Responsible for the Entire service operation of the Region which includes West Bengal, Bihar,Jharkhand,Orissa and Guwahati.

• Responsible for the growth of the Region & completing the monthly & quarterly target set by the Head office.

• Responsible for the Growth of consumables sale, customer service & Revenue collection.

• Responsible for the callback, Service, Repair & AMC collection.

2014 Jan to 21st Nov 2014: Videojet technologies (I) Pvt Ltd

• As Regional service Manager Service for Eastern Region

• Handling the entire service operation

• Responsible for AMC & Revenue generation in the Region

• Responsible for entire region’s performance service parameters

• Monthly reporting to National service Manager & National service Director

24th Nov 2014 to 29th Sep 2015:

Worked in the Schindler India Private Limited as the Assistant Service Manager for a designated area & responsible for following things:

• Call Back, service & maintenance of assigned area

• Retention & Up gradation of the Employees

• Revenue generation in the assigned area

• Retention & AMC of the assigned area

• Monthly reporting & MIS reporting

30th September 2015 to 15th March 2016:

Working as the Deputy Manager service –Lucknow Branch in the Kone Elevator India Private Limited responsible for following things:

• Call Back, service & maintenance of assigned area

• Modernization sales & Execution

• Retention & Recovery of Lost units

• Revenue generation in the assigned area

• AMC of the assigned area

• Monthly reporting & MIS reporting

19th March 2016 to 24th April 2017:

Working as the Assistant Construction manager –Kolkata in OTIS elevator company India Limited responsible for following things:

• Looking after the installation of the Elevator in the assigned area in a safe manner

• Responsible for the financial closures of the projects

• Revenue generation in the assigned area

• Monthly Reporting & MIS reporting

25th April 2017 to 30th September 2021:

Promoted as the Manager Service –Kolkata & Up Country in OTIS Elevator Company India Limited responsible for Following things:

• Planning & Execution of all the techno commercial activity of the upcountry locations

• Reducing the down time of the elevator, Increase in AMC

• Monthly reporting of the target to the HO

• Heading the Mechanical branch for the region.

• Training the employees regarding the new updated process & thinking of process development maintaining the safety procedure of the company

• Maintaining safe working process & implementing them in the work area

• Every month conducting the internal safety audit & preparing the monthly safety report to HO

Promoted as Senior Manager Service Effective from 1st October 2021 till 13th January 2023

• Heading mechanical department for the Region

• Regain & retain activity for maintaining the portfolio

• Reduction in DSO days

• Planning & Execution of all the techno commercial activity of the upcountry locations

• Reduction in CPUA & LSD

• Call back reduction process implementation

• MIS reporting

• Training the employees regarding the new updated process & thinking of process development maintaining the safety procedure of the company

• Maintaining safe working process & implementing them in the work area

• Unannounced safety audit in the Job sites

• Prevention of cancellation

Promoted as Branch Manager of Bihar & North Bengal effective from 14th January 2023 till 14th August 2023

• Responsible for MIS reporting for the Branch

• Responsible for Overall operation for the Branch

• Responsible for Growth of Business in the assigned area

• Maintaining safe working process & implementing them in the work area

• Responsible for Profit & loss in the assigned area

• Responsible for P & L for the assigned area

• Responsible for the callback, Service, Repair & AMC collection.

• Responsible for generation of revenue for the assigned Area

Presently working as Area Operation Manager Andhra Pradesh effective from 16th August 2023 till now:

• Responsible for business growth in the assigned area

• Responsible for Overall operation of the assigned area

• Maintaining safe working process & implementing them in the work area

• Responsible for Profit & loss in the assigned area

• Responsible for generating revenue from service & ensuring smooth operation in assigned area

• Responsible for increase of Share of segment in the assigned area

• Responsible for admin issue in the assigned area

• Responsible for Sales,Installation & after sales for assigned area

• Training the employees regarding the new updated process & thinking of process development maintaining the safety procedure of the company

• Maintaining safe working process & implementing them in the work area

• Unannounced safety audit in the Job sites

• Prevention of cancellation

• Increase of Portfolio for the assigned area

LANGUAGE CAPABILITY

English : Spoken: fair; written good; reading: good Hindi : Spoken: fair; written fair; reading: good

Bengali : Spoken: fluent; written good; reading: good Present Salary: 26.75 Lacks P.A.

Notice period: 1 month

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