Gabriella Di Ruvo

London - 077******** - ad4290@r.postjobfree.com

CAREER EXPOSURE

EDUCATION

Bachelor’s Degree: Statistical Sciences - Bologna’s University, Italy Diploma of Higher Education: Accounting - Commercial technical Institute, Italy PROFESSIONAL EXPERIENCE

RESERVATION EXECUTIVE 06/2023-12\2023 “Go World” Ancona, Italy.

• Provide prompt responses to queries on itineraries, travel arrangements or vendor;

• Handle bookings, amendments, cancellations of flights, transportation, meals, tickets and accommodations for customers;

• Deal with operational administration such as accurate data entry, job cards and sending confirmation to bookings to suppliers;

• Conduct research on market trends in technology applications to improve productivity and innovation;

• Provide feedback based on usage of workplace technology;

• Send out invoices and complete job files.

RESERVATION MANAGER 03/2022-06\2023 “Sparrow” Mayfair, London.

• Menage team members to ensure that they are providing high-quality service to guests while company policies;

• Regular reports to senior management to communicate product information and assist in up-selling and cross-selling;

• Respond to customer inquiries via phone, email, and chat maintaining customer satisfaction rating;

• Resolve customer complaints and issues promptly, ensuring timely resolution. RESTAURANT MANAGER 01/2021-03\2022 “Tapas Revolution” Stratford, London.

• Oversee daily restaurant operations, including staff scheduling, training, and performance for a team of 15 staff;

• Develop and implement efficient operational procedures for achieve an increase in overall restaurant productivity;

• Monitor and maintain high food quality and safety standards, ensuring compliance with health and safety regulations;

• Menage inventory, ordering, and suppliers relationship, reducing wet/dry costs;

• Spearhead marketing initiatives, including social media campaigns and promotions; ASSISTANT MANAGER 02/2020-11/2020 “Haymarket Wine House” Haymarket, London.

• Worked closely with GM on health and safety standards, maintaining safe environment for customer and staff;

• Supervised front of house staff ensuring exceptional customer service;

• Bar inventory, restocked supplies and places orders;

• Posted event and offers on social media websites;

• Monitored weekly inventory control, creating templates to ensure optimal food and beverage stock for expense elimination.

● Excellent MS Office skills

● Organizational and Operational skills

● Good interpersonal skills

● Attention to details

● Tutoring/training

● Leadership

● Teamwork

● Coaching

● Stakeholder engagement

● Reservation system (ResDiary; OpenTable;

Collins, SevenRooms)

● QuickBooks

● Positive attitude

● High Standard customer service oriented

● Problem solver

● Marketing oriented

● Inventory Management skills

● Staff scheduling

● Fast-paced experience

● Safe food handling

● Budget Management

● WSET Level 1

● SAS and E-Views software

ASSISTANT GENERAL MANAGER 03/2018-02/2020 “Number 90 Bar & Kitchen” Hackney Wick, London.

• Coordinated with GM and owner to initiate strategy to achieve sales and profit goals;

• Recruitment and training staff for cross-functional assignments in order that everyone has knowledge of specific policies and procedures to each event type up to 25 staff;

• Optimized profit by controlling food, beverage and labor cost weekly;

• Planned and execution with GM of corporate events, special events, and VIP guest service;

• Regularly updated computer system with new pricing and daily food special;

• Closely with head chef determined menu plans for special events, coordinated catering services and selected appropriated entertainment;

• Responsible for bookings and reservations system; ASSISTANT MANAGER 01/2017-03/2018 “Rose & Crown” Mayfair, London. BARTENDER 07/2016 - 01/2017 “Hard Rock” Mayfair, London. BARISTA/SUPERVISOR 03/2015-07/2016 “Rosso Pomodoro” Oxford Circus, London RETAIL ADVISOR 11/2013-01/2015 “Telecom Italia Mobile” Rimini, Italy.

• Sales and communication skills;

• Provide up-to-date knowledge advice on a wide range of mobile devices, accessories, and service plans to meet individuals guest requirements;

• Process sales transactions accurately and efficiently using point of sale system, including cash handling and payment processing;

• Assist in visual merchandising to create an inviting shopping environment. MARKET RESEARCHER 02/2012-09/2013 “Quaster” Rimini, Italy.

• Using statistical software to analyze data, identifying trends, and generate reports;

• Presented research reports, charts and actionable recommendations to senior management, in order to communicate and contributing to decision-making;

• Collaborated with cross functional team to develop and implement marketing strategies based on research insights and surveys;

• Monitored and tracked key performance indicators to assess the effectiveness of marketing campaigns and product launches;

• Maintained an organized database of research materials, reports, and resources;

• Conducted pricing analysis and evaluated the impact of pricing strategies on market share and profitability;

• Stayed up-to-date with industry developments and emerging trends to provide timely insights to the organization;

Contact this candidate