Andrea Campbell Graziano

ad427w@r.postjobfree.com

Orlando, Florida 32829

Phone: 407-***-****

Title: To obtain a fulfilling position that can offer teamwork, a challenge and growth potential.

Currently looking for my perfect fit on a job with stability and boundless possibilities.

EXPERIENCE

December 2023 through February 2024

Maxim Crane/Contract work 3mths

Tittle: Manufacturing Coordinator

Duties included but not limited to: ADP Payroll for 80 or so employees. This was daily payroll with submission to Payroll Department on Mondays at the latest, Tuesday mornings. Contacting all Leads from all locations pertaining to Florida for information on employee time sheets and work status for each day. Verifying overtime worked for each day through emails and text messages. Scanned payroll and uploaded timesheets to payroll department for processing. Pull parts to be ordered from inventory and processed for shipping to either our Maxim Constituents or if they were being ordered for external partners around the USA. Assisted with the upkeep of inventory (adding or removing) from our supplies and restocking inventory as needed. Coordinating with Buyers to get Purchase Order numbers for everything ordered and filing away hard copies (for future references) updating Rental Man data base with inventory activities. Placed orders for each facility NDA/EARLY A.M. OR GROUND through FedEx/UPS via Outlook. Special assignments or extremely urgent

orders were handled and expedited as requested by the customer.

July 2023 to December 2023

Ketras Shipping Solutions

Title: Shipping Inspector/Remote

Duties assigned—accept shipments delivered via Ups, FedEx or United Postal Service

Inspect all contents of package and confirm shipping labels in Dashboard.

Take “photo” of contents in package and upload information into Dashboard.

Request “Out” going shipping label to ship package to customer,

Upload “packing invoice” if included in shipment into Dashboard.

When “shipping label” is assigned, attach new label to package for shipment to customer.

Get a “receipt” from Shipping source and upload a photo into Dashboard for verification and completion of shipment.

Select “sent” once receipt is uploaded, await next assignment.

Check Dashboard for packages that may need to be picked up from a local shipping source for processing and shipping.

Any special instructions on the dashboard are strictly adhered to.

Will sign for packages if needed upon delivery or pickup.

December 2022 – July 2023

Safelight Auto Glass – Orlando, Florida 32807

Title: Customer Advocate

Duties entail but were not limited to:

Customer Service-- Greet walk in customers, assess damage to vehicle, verify insurance and schedule an appointment. Greet scheduled customers, chin for appointment, alert Technicians of customer arrival and accept payment from Customers. Call no call/no show customers and reschedule. Reschedule in shop customers if needed, including recalibration opportunities, for same day or as soon as possible.

Call Management—Answering incoming calls to retail phone line and provide information as well as resolve issues on request.

Store Operations—Open the store by organizing chairs, setting up coffee area, unlocking doors and preparing area for customers. Collect drop and go customers keys from drop box and pair with in-shop orders. Complete and process bank deposit forms at the end of each day. Physically close the store by locking doors and cleaning up the waiting room area. Close the store out at the end of each day in SV2, balancing cash collected from customers. Order shop and office supplies as needed. File work orders, inspection documents, PO’s, receiving documents, and all other process adherence ensuring areas of concern are addressed immediately. Make sure all jobs in work order admin are complete before store closes.

Inventory—When Technician breaks a part, select “parts scrap/delete and reallocate” in SV2. Scrap parts that are damaged. Delete parts that are missing. Include in notes that the part was broken. Finalize Return to Warehouse transactions in SV2 prior to warehouse delivery. Receive inventory from warehouse to the store in SV2 within 2 hours of delivery. Review non-glass parts inventory that were ordered from vendors, scheduling customer or returning inventory to vendor prior to vendor cutoff for returns. Review and submit invoices to Accounts Payable.

Invoicing—Invoice all completed work orders from CICO paperwork and in-shop jobs. Resolve issues with invoices, including issuing credit memos and rebills, sending non-paying invoice information to Special Collections.

Routing—Assign in-shop jobs throughout the day, starting with the earliest, adjusting as needed due to no shows, walk-ins, reschedules and customers arriving at times other than scheduled.

Warranties—For non-glass parts, create warranty order in SV2 when customer reports a warranty issue, source parts and keep in Admin Follow-Up sub-status until part arrives. For glass parts, create warranty order in SV2 when customer reports a warranty issue. Move to Pending Parts sub-status for part sourcing team to purchase if the part is unavailable.

Confirmation Calls—Complete confirmation calls to confirm appointment and obtain any necessary information (captured above) in-regards to work order management.

Coverage Pending/Same Day—Review work orders in “Coverage Pending-Same Day” sub-status and obtain insurance verification for those scheduled same-day.

Coverage Pending/Future & Not Scheduled—Review work orders in “Coverage Pending-Future & not Scheduled” sub-status, focusing specifically on next-day work orders and obtain insurance verification.

Technician Follow-Up—Review and research jobs not in “Job Completed” status, contact Technician for next steps, escalating to Store Manager if needed.

In Process/Prior Date—Review work orders in “In Process-Prior Date” status, checking notes and following up with technician as needed. If delay getting information from Technicians, move the order in Tech Follow Up sub-status to keep this order visible.

Jobs Completed/Prior Date—Invoice all work orders in “Jobs Completed-Prior Date” sub-status to ensure job completion and accuracy of funds.

Admin Follow up—Review work orders in “Admin Follow Up” (scheduled, unscheduled and job complete statuses) to resolve internal issues. If the store needs to order other parts (MISCINV), put the order in the Admin Follow up sub-status and ad a note to the order. Review work orders in “Admin Follow up” sub-status for estimated time of arrival (ETA) and update customer via phone,

Routed/Current Date—During closing, review work orders in “Routed-Current Date” status at the end of each day and move follow up date to next day if needed.

Pending Recalibration—Review work orders in “Pending Recalibration” sub-status adding a recalibration to installations that require them and scheduling work with customer if needed (check for static/dual recal and schedule accordingly).

Proof of Recalibration Data—Review work orders in “Proof of Recalibration Data” ensuring recalibration data has been uploaded to SV2 to the completed work orders.

Outstanding Child Work Orders—Review work orders in “Outstanding Child Work Orders” where the windshield has been installed and schedule recalibration work with customer to complete.

Customer Follow Up—Review work orders in “Customer Follow Up” sub-status and contact customer for needed information to source part or schedule job. If no response after a week, remove parts from the order and move to “Delete” sub-status.

Not Scheduled/No Sub-Status—Review work orders in “Not Scheduled/No Sub-Status” determine what need to be done to move forward and contact with customer to schedule work needed.

Override—Review work orders in “Override” sub-status and scrub to verify all information is accurate ((scheduled appropriately, insurance verified, parts verified, valid contact information).

Future Work Orders—Review future work orders and target vehicles with low part accuracy to verify correct parts with Vin Numbers using SPS.

November 2018 – August 2022 211- Heart of Florida United Way

Title: Senior Crisis Specialist

Duties included but were not limited to:

Customer Service

Inbound call center

Data Entry

Scheduling Appointments for Rent assistance, Electric assistance and financial assistance

Assisting the homeless

National Suicide Hot line

Assisting Veterans with financial assistance appointments with Catholic Charities, Christian Service Center and Salvation Army

Scheduling Veterans/Clients with Rapid Rehousing Program

Screening Veterans/Clients to qualify for appointments and Rapid Rehousing Program

Divulging community services for summer programs, holiday gift baskets, toys for tots, Thanksgiving and Christmas gift assistance

Scheduling Veterans/Elderly/Disabled with rides to and from appointments.

Advocating for clients that could not do so for themselves.

Scheduling clients ages 2 to 24 for mental health services (Devereux)

Communicated with the local police department if client was in danger or threatened to harm others.

Gave rental assistance listings from agencies in our database.

Assisted with agencies Veterans could reach out to for emergency assistance/housing/medical needs.

Assisted with all client’s rental assistance needs be it financial assistance, or agencies providing rental assistance.

Assisted with agencies that could help with housing, rent, electricity, water and mortgage.

Logged all referrals and contact with clients.

All information given was confidential under HIPPA Guidelines

Gave information to clients needing furniture, clothes, baby seats.

Informed Veterans/Clients/Homeless of shelters and food pantries

Also assisted clients in need of employment with information in our data base about jobs in their area

Assisted clients with TANF/Snap/Unemployment and Reemployment

Affiliated and communicated with The Department of Children and Families – reporting abuse, elder abuse, neglect, abandonment.

Reported directly to Police Department about client welfare needs if deemed necessary.

All States including Hawaii communicated with our agency due to it operating 24 hours a day 7 days a week including Holidays.

April 1989 thru May 2002 Assistant Program Specialist, New York City Department of Corrections, New York, New York 11370

Job description (not limited to):

Data entry/filing

Answered multi-line phones.

Weekly Payroll coordinator

Timekeeper for Civilians and Officers

Worked on weekly schedule for Civilians and Officers

Trainer and Quality Assurance Coordinator

Collections – bails, fines. Surcharges, Mandatory Surcharges

Secretary to Personnel Captain/Deputy Warden/Warden

Lodging Warrants

Scheduled Inmate appointments/release dates/court appearances

Transferred personnel records from one facility to another.

Monthly Managed Managerial Reports

Public Relations Specialist

Maintained, updated and reviewed personnel records.

Disbursed all Correction Employee correspondence.

Accounts Receivable

Distributed and coordinated daily assignments to staff

Resolve Escalations (in person or phone)

July 2002 – December 2003 Distribution Coordinator, Associated Global Systems, 7006 Suite C, Winter Park, Fl 32792

Job description (not limited to)

Customer Service

Data entry

Collect information and placed/processed Orders.

Shipping and receiving pharmaceutical materials (used or New)

Analyze and differentiate defective/unused materials.

Handled inbound and outbound calls.

Processed Warranty exchanges

Maintained and updated Fed Ex Shipments

Trouble shoot technical issues and resolve escalations.

Special orders: NFO’s/Reconciliation of medical supplies

Software Special Skills: Micro Soft Applications: Windows, Word, Excel, Outlook, Power Point, Data Entry, SAP, Word Processing, Internet, Customer Service, PureCloud, Service Point, Tri-Net, Appointments Plus, TNAIRS, Navigate, Airs Certification Webinar and am an extreme Team Player.

Call Center Experience: 2004-2016– Walmart Pharmacy, AT&T Wireless, Fed Ex Billing, Orange County Public Housing, Express Scripts, Cap-Tel Services

References furnished upon request

Contact this candidate