Terri Otuechere

Clarksville, TN *****

ad427g@r.postjobfree.com

+1-615-***-****

Authorized to work in the US for any employer

Work Experience

Spiritual Advisor

Sacred Blue Rose Llc - Clarksville, TN

March 2022 to Present

Patient Accounts Representative

Credit Bureau Systems - Clarksville, TN

August 2021 to March 2022

The required task included, but not limited, the job required Intake calls from doctor’s patients about pre authorization, billing issues,setting up payment plans along with processing payments. This position required when necessary to reprocess insurance claims an due to denial letters, and go over information with the patient’s to help clients better understand the billing process, this position the requirements was to fix necessary adjustments needed according to the guidelines of the company. Set up payment plans to help doctors obtain payment. This position also created encounters, that required employees to converse with major insurance health care providers such as Blue Cross, United Healthcare, Tricare and Medicare and Medicaid just to name a few of them. The desired outcome was to find solutions for the doctors and the patients, to support the medical billing structure to keep the revenue flowing in a positive direction.

Staffing Coordinator

Remedy Intelligent Staffing - Remote

November 2020 to July 2021

Maintained COVID-19 Testing sites for the State of California to help to organization personal needs for the greater good. Developed and implemented staffing solutions, adhering to company guidelines and maintaining industry regulation

• Planned, organized and implemented sustainable staffing strategy.

• Investigated company's staffing needs and took action to staff accordingly.

• Work with recruiting agencies to schedule staff for weekly events.

• Identified hard to fill roles and took proactive actions.

• Provided assistancewith payroll procedures and medical invoice reviews. Media Specialist/Inside Sales

Retail Technologies - Mobile, AL

December 2018 to November 2019

• Maintained 14 territorial areas across the United States, also assisted clients with custom media designs, signs and labels, composite, cardstock and vinyl material for the retail market.

• Processed orders through email, fax or phone completed about card-stock, composite, or vinyl materials.

• Documented all encounters with the clients including creating sales orders, in addition to pulling and shipping orders.

• Successfully contacted clients to collect payment on past due invoices.

• Contacted customers to check the status of inventory and offer additional services.

• Created sales orders and media quotes.

Medical Billing Insurance Clerk/Phone Operator

Long’s Human Resources - Montgomery, AL

August 2017 to November 2018

• Obtained various health insurance verification, authorization, and certification for hospital services via email, fax or phone for ten neurologists ranging from adults to pediatrics.

• Registered patients, entered demographic data, to schedule patients'.

• Directed inbound calls in the phone queue to the correct department call flow.

• Mediated concerns about patient conflict with scheduling, medication and other medical related issues.

• Successfully complied with current HIPAA Privacy Rule to protect individuals' medical records and other personal health information.

• Maintained patients', insurance, demographic, utilizing electronic.

• Identified, classified, and maintained documentation of sensitive information consistent with record handling and retention.

Executive Assistant/ Office Manager

Sozo Solutions - Mobile, AL

March 2015 to March 2017

• Managed and maintained information in the corporate database system using CRM software.

• Coordinated travel and lodgings plans for visiting clients for total guest experience.

• Assisted with symposiums to deliver information to the public about innovative cloud services in partnership with Huawei.

• Entrusted keyholder, balanced and maintained company office duties such as bill payments, secured office supplies and handled bank transactions, along with other administrative duties of media outreach, symposiums etc.

Ambassador Personnel

Ambassador Personnel - Enterprise, AL

August 2014 to March 2015

• Expediently resolved any issues with product delivery in collaboration with warehouse managers.

• Entrusted by clients as a strategic advisor in regards to performance apparel to meet the client's demands.

• Communicated effectively with customers via email, fax or phone.

• Secured documents promissory documents from schools and universities for performance apparel. Inside Sales

Dothan Weed Man Lawn Care - Dothan, AL

January 2014 to May 2014

Marketed and generated over $100K in revenue and gained more than 300 new accounts within four months of strategic sales and marketing plans, with product and services of lawn care treatment in adherence to company standards.

Sprint Finance & Care Representative

Randstad - Montgomery, AL

August 2012 to August 2013

• Influenced clients in regards to the cellular plans and devices that best meet the customer's needs based desires expressed.

• Oversaw basic mobile device programming and performed minor technical troubleshooting over the phone.

• Outperformed with the utilization of sound negotiation skills to collect payment on past due accounts in order to restore services to the clients in a quick and efficient manner.

• Showcased constructive listening and verbal skills to find a peaceful resolution to customers' complaints.

• Performed successful in a high volume inbound and outbound call center giving complete and excellent care to the needs of the client.

• Persuaded customers to upgrade cellular plans and increase data on electronic devices. Anesthesia Technician

Baptist South - Montgomery, AL

April 2011 to October 2011

Various Hospitals, Montgomery, AL. Surgical Technology (Internship) Education

Associate in Surgical Technology

Virginia college - Montgomery, AL

April 2008 to March 2010

Bachelor's in Anthropology, Minor in Sociology 3.5 yrs. not completed Troy University - Montgomery, AL

Skills

• Conflict Resolution (3 years)

• Business Development (2 years)

• Network Support

• Technical Support

• Operating Systems

• Mobile Devices

• Software Troubleshooting

• Active Directory

• Desktop Support

• Help Desk

• Office experience

• Customer service

• LAN

• Microsoft Windows

• Remote Access Software

• VPN

Contact this candidate