Customer Service Office Manager
Resume:
Barbara Smith
Hastings, NE *****
**********@*******.***
Qualifications
Outstanding communication, presentation and resolution skills.
Strong aptitude for customer service, account management and relationship building.
Ability to achieve immediate and long-term goals and meet deadlines.
Highly driven and self-motivated.
Education
Yankton, SD Mount Marty College 2000-2005
Bachelor of Arts in Nutrition and Food Science in May 2005
Work Experience
Office Manager/Furniture Coordinator
Hastings, NE Eakes Office Solutions 2020 to Present
Inside furniture sales specialist
Central point of contact for all areas of sales within Eakes
Pre-Install copier coordinator
Submit warranty claims on furniture and copiers
Inventory manager with expertise in inventory control
Cardiac Device Specialist
Hastings, NE Bryan Heart Cardiology 2016 to 2020
Programming and remote monitoring, including analyzing rhythm strips, and histogram data with assistance as needed.
Successfully operates a variety of programmers with assistance as needed (Abbott, Biotronic, Boston Scientific and Medtronic) to assess pacemaker, defibrillator and implantable loop monitor function evaluations.
Able to maintain EGMs and ECGs during device evaluations, as necessary, to assist in achieving proper documentation of sensing, threshold capture and other device functions.
Evaluates changes in patients CardioMems via remote monitoring while communicating with the doctor and patient.
Scheduler/Insurance Representative
Hastings, NE Bryan Heart Cardiology 2014 to 2016
Scheduled/Coordinated testing and procedures with the hospital and patients.
Communicated with insurance companies to obtain approval for testing and procedures.
References
Dr. Abhijeet Basoor Glynna McKenzie
Bryan Heart Cardiology Manager/Bryan Heart
715 N. Kansas Ave 715 N Kansas Ave
Hastings, NE 68901 Hastings, NE 68901
********.******@***********.***
Carriann Mikesell
Cardiac Device Representative
Abbott ********.********@******.***
Lincoln, NE 68501
402-***-**** *******.******@*********.***
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