IJOMA FLEMISTER II

Morrow, OH *****

ad426d@r.postjobfree.com / 614-***-****

SUMMARY

Resourceful leader skilled in bringing an organization together to focus on both strategic and tactical thinking to streamline and simplify the approach to tackling complex situations. Thrives on and has a reputation for building a harmonized ecosystem by driving business and technical partners to success while cementing relationships at all levels. Expertise in leading diverse teams, resources, and vendors to complete objectives. Energized by creative problem solving and executing in challenging environments.

SKILLS

Leader

Project Management

Vendor Management

Communication

Business Process Review & Alignment

Team & Organizational Leadership

Skilled Negotiator

IT Policies, Process & Procedure

IT Strategy Development & Implementation

Harmonize IT & Business Goals

Risk/Issue & Change Management

Business Intelligence & Data Analytics

EXPERIENCE

Bath & Body Works - Columbus, OH (Remote-Contract through Revel IT) 02/2024 – 03/2024

IT Project Manager - SAP Upgrade to S/4 HANA Assessment and RISE Provisioning 02/2024 – 03/2024

IT Project manager within the technologies project management office leading a large business critical technology project focused on the S/4 HANA upgrade and transition to SAP RISE.

Highlights

The overall project was intended to be a multi-year SAP S/4 HANA Upgrade implementation and transition to SAP RISE; this was phase 0; the assessment and environment readiness phase.

Managed all aspects of the effort from vendor management, to facilitating the harmonization between technical executives and managers, to the financials.

Principal member of the S/4 HANA Leadership team tasked with building the project plan, managing the Risk, Action, Issue, Decision (RIAD) log for the effort as well as the inward and outward communications.

River City Mortgage - Cincinnati, OH 03/2020 – 02/2024

Chief Information Officer 04/2022 – 02/2024

Responsible for identifying the organization’s technology strategy and developing the approach to tactical execution and associated organizational change management.

Leads internal and vendor technology teams in solution design, development, and implementation.

Partners with other members of the senior leadership team to define strategy and identify success criteria for the future.

Leads the organization’s marketing and telemarketing efforts.

Highlights

Business Process Optimization: Focuses on continuous improvement and alignment around organizational business processes.

Infrastructure and Virtualization: Further optimized the infrastructure with a focus on reaching high availability to eliminate single points of failure.

Cloud services & Outsourcing: Continuous effort to transition critical services to cloud and strategic vendor outsourcing when advantageous.

Business System Integration & Optimization: Through the focus on business system integration and optimization, the business closed 1.1 billion dollars in loans in year 1, up from 600 million in closed loans the year before. In year 2 the business closed with 1.2 billion dollars in loans.

Identified a new CRM and partnered with other senior leaders and the vendor to build the requirements and implementation timeline.

Consistently led and pushed teams to hone their skills with the “well told story.”

Director of Information Technology 03/2020 - 04/2022

Led all aspects of technology strategy and tactical execution.

Led internal and vendor technical teams in solution design, development, organizational change management, and implementation.

Focused on overall benefit to business partners, stability, security, cost-effectiveness, and efficiency.

Engaged business partners as a core member of the senior leadership team.

Highlights

Business Process Optimization: Audited all business operations then led senior leaders through exercises to align on optimized business processes and adopt a focus on continuous improvement.

Infrastructure Overhaul & Virtualization: Increased the infrastructure presence, modernized the network, and built secure connections between regional branches.

Cloud Services & Outsourcing: Led the transition of critical services to cloud and strategic outsourcing partners including implementation of backup, failover, and disaster recovery solutions.

Business System Integration & Optimization:

oBuilt a roadmap to new mortgage loan origination system.

oEnabled the organization to work remotely.

oAcquired a robust security solution.

oBuilt the organization's intranet solution.

oBuilt a roadmap for improved organizational access control.

oCreated a technology refresh program.

Cardinal Health - Dublin, OH 11/2018 - 03/2020

Information Technology Project Manager (Contract through Revel IT)

IT Project Manager of the Application Development Integration (All interfaces/integrations) and Application Development Salesforce.com projects

Highlights

The overall project was a multi-year SAP Order Management transformation implementation for Cardinal Health's Pharmaceutical Segment PMOD (100M+project); this was phase 2; the build phase.

Managed all aspects of the Application Development Integrations and Salesforce.com efforts including financials.

Principal member of the PMOD cutover team tasked with building the cutover and change management plans for the implementation.

L Brands - Mast Global Technologies - Columbus, OH 05/2011 - 11/2018

Project Management Office, Manager, MGT BPMO 02/2014 - 11/2018

Project manager within the technologies project management office leading medium and large business critical agile, iterative, and waterfall technology projects focused on digital (direct) channel, store channel, supply chain, and infrastructure.

Highlights

Member of the BPMO project management team partnering to manage the Enterprise Domestic Order Management Implementation Project. A $90M+ project that implemented a sustainable and scalable Order Management System (OMS) that will allow for continued expansion of enterprise growth while enhancing efficiency and order throughout. This project takes advantage of the latest version of Manhattan's OMS, called Active Omni. This improved platform ensured that L Brands Mast Global Digital had a modernized technology landscape in place when the OMS is implemented, aiding L Brands to remain competitive in the marketplace. Managed and drove the Master Data, Pricing, Promotions, OMS Customer Service, OMS Warehouse Management, Information Security, the overall project financials, and the overall project plan.

Managed Direct and Store Channel Pricing and Promotions project associated with the larger Enterprise Domestic Order Management (OMS) replacement project from start through implementation including scope definition, team organization, plan, schedule, and financial maintenance. Drove the team to planned project milestones and budget expectations and provided project visibility. This project was focused on implementing a modern pricing and promotion solution. Management of the project included a $6.3M budget, and a core team of 20 including internal, external, and offshore resources.

Managed the SAP Financials project associated with the larger Enterprise Domestic Order Management (OMS) replacement project from start through implementation including scope definition, team organization, plan, schedule, and financial maintenance. Drove the team to planned project milestones and budget expectations and provided project visibility. The project was focused on migrating digital channel transactions for Inventory / Stock Ledger and Sales Accounting from mainframe to SAP and streamlining the process for purchase orders by leveraging Unit Flow that then requests that orders be created in SAP and sends that information to the new OMS. Management of the project included a $4.3M budget, and a core team of 40 including internal, external, and offshore resources.

Managed Victoria’s Secret and Bath & Body Works Store Video Network Balance of Chain Roll-Out project from approval through implementation including scope definition, team organization, and plan and schedule creation. Drove the team to planned project milestones and budget expectations and provided project visibility. Project is focused on the deployment of new traffic counters and observation cameras in all Victoria’s Secret and Bath & Body Works stores worldwide. Management of the project included a $21M budget, and a core team of 65 including internal, external, and offshore resources.

Managed EMV Domestic Implementation project from approval through development including scope definition, team organization, and plan and schedule creation. Drove the team to planned project milestones and budget expectations and provided project visibility. The objective of this project was to implement the capability to process EMV/Chip and PIN transactions in domestic US Victoria’s Secret and Bath & Body Works stores. Management of the project included a $1M budget, and a core team of 25 including internal, external, and offshore resources.

Managed Accruent Technical Upgrade project from approval through implementation including scope definition, team organization, and plan and schedule creation. Drove the team to planned project milestones and budget expectations and provided project visibility. The objective of this project was to update the legacy version of Accruent to the next available technical model. Management of the project included a core team of 20 including internal, external, and offshore resources.

Enterprise Program Management Office, Senior Project Analyst IT 05/2011 - 02/2014

Project Manager within the Enterprise Program Management Office leading small, medium, and large business critical agile, iterative, and waterfall technology projects focused on digital (direct) channel, store channel, supply chain, and infrastructure.

Release project manager focused on SAP, infrastructure, and store channel major, minor, and patch releases ranging from simple to highly complex and provided project management leadership and process improvements to involved areas.

Highlights

Built the implementation and contingency plans for and managed the enterprise UNIX hardware patch release; September 2013 to October 2013

Built the implementation and contingency plans for and managed the enterprise SAP upgrade; April 2013

Built the implementation and contingency plans for and managed the enterprise UNIX hardware; October 2012

Managed the SAP Upgrade Hardware Refresh – Project migrated SAP to new development, QA, and production hardware.

Built the cutover and contingency plans and managed the Summer Release of 2012; largest release implemented to date (team of ~200 internal, external, and offshore resources)

Proof of concept technologies projects

Cloud technology proof of concept to enable faster and more secure international locations startup.

Developed and managed EPMO SharePoint site; central repository for EPMO project status reports and the SAP supply chain “Specialty Retail Platform” (SRP) functional and technical specification documents leveraged for all SAP projects.

CGI Technologies and Solutions Inc., Columbus, OH 10/2006 - 05/2011

CGI Consultant - AT&T - SBS 3.0 TESTING SUPPORT– Test Analyst - Atlanta, GA 01/2011 - 05/2011

Test Analyst focused on Quality Control (IT Compliance) and Testing and Business Process engineering on the UVERSE implementation while growing as a SME in the AT&T managed services domain.

Technical Environment: MS, Q, ATT Connect, Siebel, Quality Center, Red Hat

CGI Consultant - Mercedes Benz Financial, Development Pilot - Farmington Hills, Michigan 03/2010 - 01/2011

Business Analyst / Test Lead / Project Manager

This was a distributed project with teams in the UK and US. A demanding engagement that required flexibility; fulfilled several roles on this project including project manager, database configuration analyst, business analyst, and test lead as well as SharePoint administrator and desktop support for the US project team.

Project Management – Managed the interfaces, data migration, and system configuration teams; drove them to their milestones. Status reporting of deliverables aligned to the integrated CGI and Mercedes integrated project plan. Leveraged SharePoint to aid with driving accountability. Completed OCM activities focused on joint CGI and Mercedes Benz training materials. Partnered with Mercedes Benz desktop support leads in the UK and Germany to ensure the integrated CGI and Mercedes Benz US project team was able to complete the project pilot VPN launch; collaborated with onsite Mercedes Benz desktop support to ensure consistency in desktop support provided to the integrated Mercedes Benz and CGI US project team.

Configuration Analyst – Contributed to the System Configuration deliverables. Contributed to the completion of the system configuration workshops. SQL querying for modeling and analysis. Built configuration training document that Mercedes Benz support leveraged to configure financial products. Contributed to and managed the master system configuration spreadsheet.

Built screen wireframes and contributed to the final solution document.

QA Test Lead - Focused on analyzing requirements, gaining familiarity with the product being developed, and leading the QA team.

Technical Environment: Oracle, MS, SharePoint, newly developed financial system, Visio, Toad, MS Project, Lotus Notes.

CGI Consultant - Fifth Third Bank, Regulation ZUDAP - Cincinnati, OH 11/2009 - 02/2010

Business Analyst

Focused on ACAPS credit acquisition/origination financial system design.

Designed, tested, and implemented financial statements compliant with government banking regulations in relation to bankcards and HUD.

Built document forms to government and bank legal requirements.

Leveraged requirements to map underlying logic to new document forms and complete validation.

Technical Environment: JetForm, ROSCOE, MS.

CGI Consultant - Fifth Third Bank, ACAPS Small Business Lending Implementation - Cincinnati, OH 11/2009 - 02/2010

Business Analyst

Analysis and documentation of the ACAPS Small Business Lending credit acquisition/origination system

Composed functional documents for the ACAPS SBL implementation.

Technical Environment: ACAPS, MS

CGI Consultant - Nationwide Insurance, Customer Infrastructure/Contact Management/AKM - Columbus, OH 10/2006 - 11/2009

Business Analyst

BA/QA analyst focused on Customer Infrastructure, Contact Management, and AKM projects at Nationwide Insurance.

Requirements analysis and testing of new services being built to facilitate the system solution.

Testing SME in relation to identifying, matching, and merging multiple instances of the client across multiple databases.

Performed functional analysis, wrote documentation, and mentored less experienced analysts.

Database querying and back-end testing using SQL and XML for most of the experience.

Tracked defects, performed regression testing, and supported production defect mitigation efforts.

Analyzed and critiqued requirements to build and execute test scripts.

Recognized that AKM was pivotal for all 3 projects; increased the Quality Assurance, Business Analysis, and development teams' expertise in relation to the AKM project by taking initial lead in analysis and documentation, then researched, identified, and documented an effective test strategy.

From inception to end used Mercury Quality Center, automated testing tools such as Mercury QTP, and other automated testing tools daily.

Technical Environment: J2EE, XML, SQL, Mercury testing tools, Siebel, MS, Visio, Fitness.

EDUCATION AND TRAINING

Master of Business Administration: Technology Management 2006

University of Phoenix - Columbus, Phoenix, OH, AZ

Bachelor of Arts, (PSP): Math and Physical Sciences 2003

The Ohio State University - Columbus, OH

Marketing / Direct Marketing Training Program 2000

Trevecca Nazarene University - Nashville, TN

(Independent direct sales salesman in the summer of 2000 – The Southwestern Company)

REFERENCES AVAILABLE UPON REQUEST

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