CESILIA ALBERTO

936-***-****

ad4269@r.postjobfree.com

Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. Specimen Handling

Venipuncture Expertise

Donor Screening

Paperwork Processing

Blood Collection

Data Entry

Specimen Preparation

HIPAA

Patient Care

Staff Management

Customer support

Phone etiquette

Fast learner

Excellent communication skills

Fluent in Spanish & English

Customer Service oriented

Works well under pressure

BLS

01/2024 to 02/2024

ANY LAB TEST NOW

Houston, TX

Phlebotomist Extern

Collect and prepare specimens for laboratory analysis (blood, urine, saliva samples). Preformed over 60 venipuncture.

Ensure proper labeling of tubes, fill out requisition forms correctly. Performed drug, alcohol & saliva screens

Performed patient identification procedures and verified information prior to drawing blood samples. Maintained a clean and organized work area at all times. Prepared specimens for testing by centrifugation or aliquoting as needed. Prepared and packaged specimens for courier transport. Preformed injections when needed.

Preform TB skin tests.

10/2022 to 07/2023

EDP WATER

Katy, TX

Bilingual Customer Service Representative

Displayed patience and understanding when dealing with difficult situations. Maintained a friendly yet professional demeanor during all interactions with customers. Utilized multiple computer systems to access customer accounts, process payments, update account status. Adhered to company policies and procedures regarding customer service standards. Maintain customer records and update information as needed. Handle incoming customer inquiries via phone and email Provide accurate and timely information to customers regarding services 03/2020 to 10/2022

TRIPLE B CLEANING INC

Houston, TX

Office Administrator

Coordinated and managed daily administrative operations of the office. Performed clerical duties such as photocopying, faxing and scanning documents. Interacted with customers by phone, email, or in-person to provide information. Facilitated office productivity, coordinating personnel schedules,quality assurance and procedural improvements.

Tracked office supplies and restocked low items to keep team members on-task and productive SPRINKLER WAREHOUSE

SUMMARY

SKILLS

EXPERIENCE

06/2019 to 01/2020

Houston, TX

Customer Service Representative

Answered customer inquiries and provided accurate information regarding products and services. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Provided excellent customer service to resolve customer complaints in a timely manner. Documented all inquiries request, resolutions and follow up requests Displayed a courteous and empathetic attitude to all customers. 07/2017 to 01/2018

BUC-EE'S

Katy, TX

Cashier/Customer Service Representative

Accepted cash and credit card payments, issued receipts and provided change. Greeted customers and answered any questions they had about the store's products and services. Performed other duties as assigned by management.

Maintained cleanliness of checkout area including countertops, registers, windowsills and floors. Issued receipts, refunds, credits or change due to customers. Delivered high level of customer service to patrons using active listening and engagement skills. Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

02/2013 to 07/2016

ROOMS TO GO

Houston, TX

Office Assistant

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

Ensured superior customer experience by addressing customer concerns, and resolving problems on the spot and empathetic manner

Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment

Greeted visitors, determined their needs and directed them to the appropriate personnel. NHA CERTIFICATE : PHLEBOTOMY 02/2024

Pima Medical Institute, Houston, TX

HIGH SCHOOL DIPLOMA 05/2013

Katy High School, Katy, TX

EDUCATION AND TRAINING

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