Nicole Miranda

Enthusiastic and newly Certified Phlebotomy Technician eager to apply theoretical

knowledge and practical skills in a healthcare setting. Proficient in venipuncture, capillary puncture, and specimen handling techniques acquired through comprehensive training. Along with over 5 Years of customer service in different fields. EXPERIENCE:

February 2023 - January 2024

MedRite Urgent Care, New York, NY 10012 - Operations Site Manager.

● Working directly with New York City Emergency Management and The Humanitarian Emergency Response and Relief Centers providing shelter and resources for Asylum Seekers.

● Oversaw and manage the daily operations of the site, ensuring the efficient provision of resources and shelter for asylum seekers.

● Coordinated with the team to facilitate the intake process, providing necessary resources and support.

● Implemented and maintained protocols for the identification and documentation of asylum seekers.

● Ensured a safe and supportive environment for asylum seekers within the shelter.

● Managed and trained staff members to maintain high standards of care and assistance.

● Implemented and monitored security measures to ensure the safety of individuals within the shelter.

● Prepared and presented reports on site activities, including occupancy rates and resource utilization

January 2020- January 2023

Cube-Smart Self Storage, Astoria, NY 11105 - Assistant Property Manager.

● Collaborated with the property manager to oversee day-to-day operations of the storage facility.

● Assisted in managing tenant relations, addressing inquiries, and ensuring customer satisfaction.

● Conducted regular property inspections and maintained high cleanliness standards.

● Implemented and enforced security protocols to safeguard the facility and its contents.

● Facilitated the leasing process, including handling contracts, payments, and documentation.

● Resolved tenant issues promptly, maintaining a positive and professional customer service approach.

● Coordinated with maintenance staff to address facility repairs and improvements.

● Prepared reports on occupancy rates, revenue, and other key performance indicators.

● Proficiency in Excel, Spreadsheets and word.

April 2020 - June 2022

NYC Health and Hospitals/Bellevue Hospital Center, New York, NY 10016- Patient Registrar

● Greeted patients and visitors in a friendly and professional manner, providing assistance and answering inquiries regarding registration procedures, insurance coverage, and hospital policies.

● Utilized EPIC electronic medical records system, to verify insurance eligibility and benefits, obtain pre-authorizations as needed, facilitate financial counseling and payment arrangements for uninsured or underinsured patients, and manage patient appointments, update medical histories.

Bronx, NY 10474

347-***-****

nicole.miranda117@gmail.c

om

SKILLS

● Store

Management

Experience

● Cash Handling

● Merchandising

● Upselling

● Medical Records

● Front Desk

Experience

● Guest Services

● Billing and POS

● Medical

Terminology

● Administrative

Duties

LANGUAGES

● Spanish -Fluent

● English - Fluent

● Demonstrated empathy, patience, and cultural sensitivity when interacting with patients from diverse backgrounds, addressing their concerns and ensuring a positive experience throughout the registration process.

EDUCATION

Genesis Medical Training Center, Queens, NY — Certified Phlebotomy Techinian.

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