Taylor Ferguson

Dallas, TX *****

ad425v@r.postjobfree.com

+1-430-***-****

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well- versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Willing to relocate to: Dallas, TX - Austin, TX -

Authorized to work in the US for any employer

Work Experience

Shipping and Receiving

Frame Destination - Garland, TX

October 2022 to Present

Picking and packing frame orders. Making boxes, cutting and shredding cardboard; facility maintenance. Creating shipping labels for orders. Working with usps, ups, fed ex. Cashier/Customer Service

Mega lo liquor store - Dallas, TX

June 2022 to October 2022

Restock different liquors, beers, wines, tobaccos. Handle cash and cards at the register. Check and scan peoples products they buy. Maintain a positive attitude and give good customer service. Housekeeping

La Quinta Inns & Suites - Dallas, TX

May 2022 to September 2022

Fill my cart with all soaps, towels, sheets, blankets, coffee packs, etc needed for a room. Gather my floors I am assigned, check in my keys to the floors I’m

Assigned to, go to the rooms I am assigned and gather all trash, sheets, pillow cases, blankets and dirty towels and put in the bins they go to on my cart. I put on fresh sheets, comforters, blankets, and pillow cases on either two full beds or a king sized bed, depending on the rooms I am assigned. I clean all floors wipe down all counters, phones, head boards, etc in the rooms, vacuumed the floors as well. Before I leave the rooms I always make sure the rooms are nice and fresh and clean. At the end of my day I put all dirty towels and sheets and blankets in the laundry room and throw the trash away in the dumpster outside the hotel.

Assistant Manager

Dollar General - Dallas, TX

September 2021 to March 2022

Key holder, responsibilities including not limited; opening store, shutting off alarm, assigning registers to employees, counting money to make sure all criteria’s are matched. I handle vendors with checking all products in and creating invoices for their company and ours and receiving invoices from them to put with our in store copies. I manage product that comes in twice weekly. I damage out expired items via HHT hand-held. Rotate old to new products. Stock items, recover items from sky shelves to shelf. Cleaning aisles, putting go-backs back to their homes. I sweep, I mop. I print out all reports of each employees and register operations and sales. I gather deposits, I sign them out and take them to the bank. I get change for the change fund from the bank; I get coins and low bills from High bills to make sure every register has the amount of everything needed. I close the store setting alarm and locking the doors and locking the front door. Server

Grimaldi's - Coal Brick Oven Pizzeria - Dallas, TX October 2020 to September 2021

Greet, seat and cater to tables. Take orders, handle cash and credit cards, restock, and clean. Accountant/Customer Service

Ultrachase cabinetry - Garland, TX

June 2021 to August 2021

I had to use quick books constantly for all my main duties. We would get PO orders via email, I would turn those PO’s into sales orders. I also charged credit cards or take cash (when they comes pick up the orders) I would make invoices in quick books once I’m done processing the payments. I had to keep in contact with the customers via email and or phone to be able to provide updates and estimates on product, inventory, pricing, and timing/scheduling. I also communicated with the warehouse team on the orders and product sizing and pricing for orders and customer questions. Customer Service/sales Representative

IN BLOOM FLOWERS - Carrollton, TX

November 2019 to December 2019

File/dove/wire/submit orders, provide callbacks to customers, answer phones, provide customer service, use an RTI program, provide sales/upsales, and add discounts/promo codes to orders. We also clean up internet orders, we help with funeral orders, and approve or deny funeral pictures to make sure they are fully compared to the customers funeral orders.

Operations Specialist

Cardpool - Irving, TX

April 2019 to October 2019

Dealing with internal messages from the customers who need help with figuring out the flaws that may happen with their order or info provided. I handle escalation queues and cancellation queues as well. Also checked gift card balances before releasing them to the customers who made purchase orders. And processed orders.

Office Assistant /Order Processor/CSR

TM Global Equipment - Richardson, TX

August 2016 to December 2018

Data entry, stocking, inventory, created labels, shipped orders, packaged orders, making boxes, used the phone (inbound and outbound calls) as well as Emails, and dealt with shipments coming in and going out. Spreadsheets, Filing claims, administrative work, processing credit cards, filing documents, scan, copy, faxing, QuickBooks but only beginners status so far, like with entering invoices, scanning them and attaching the file to the invoice. But would like to learn more with QuickBooks Fraud Analyst

Prostaff

July 2017 to August 2018

• Monitor real time queues and identify high risk transactions

• Identify fraudulent transactions and cancel them from further processing

• Resolved queued transactions within the service level agreements to prevent potential revenue losses

• Constantly monitor customer and transactional records to identify unauthorized transactions and fraudulent accounts.

• Ensure confidentiality of all information collected during investigation Auditor/Customer Service/receptionist/warehouse

Blue Jay Wireless - Carrollton, TX

October 2013 to July 2016

• audit orders

• customer service

• some inbound/outbound calls

• Addressed customer inquiries

• Engaged and followed up with other teams as appropriate

• Managed call/email volume within SLA

• Educated customers on process and procedures

• Received, sorted and forwarded incoming mail.

• Handled all customer service inquiries from internal and external customers/suppliers. • Processed orders

• Wrapping, boxing and labeling

• Loaded and unloaded shipments

• Verified quantities and items being shipped

Server

Snuffers - Plano, TX

November 2011 to November 2013

• Waited tables

• Relay and run food orders

• Greet customers

• Provided excellent customer service

• Cleaned

• Stocked

• Handled money/register

Education

High school diploma or GED in Basic

Berkner High School - Richardson, TX

August 2005 to June 2008

High school diploma or GED

Skills

• Microsoft office, Microsoft word, Microsoft PowerPoint (3 years)

• microsoft excel

• quickbooks

• data entry

• Upselling

• Warehouse Experience

• Warehouse Distribution Experience

• Copy Machine

• Customer Service

• Organizational Skills

• Office Experience

• Receptionist

• Shipping & Receiving

• Cash Handling

• Cleaning Experience

• Clerical Experience

• Keyword Research

• People Person

• Facebook Advertising

• Restaurant Experience (7 years)

• Windows

• E-commerce

• Order entry

• Manufacturing

• Documentation review

Languages

• English - Expert

Certifications and Licenses

Food Handler Certification

Non commissioned security officer

October 2021 to October 2023

I am able to manage parking lot securities of any facilities. My license # is: 01149475 TABC Certified

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