Social Media Support Associate
Resume:
E D U C A T I O N
Associates of Applied Science
The Art Institute of Chicago
HOWARD GRIFFIN
C O N T E N T C R E A T O R
Howard is always willing to test the boundaries of his creativity. Having a passion for storytelling and creative aesthetics has helped him land work on CMT and Good Morning America. Always looking to collaborate with talented people to bring concepts to life. He wants to continuously learn new techniques to expand upon his creativity. Will go out his way to make people laugh and feel like they are a part of a great team.
C O N T A C T P R O F I L E
R E L E V A N T E X P E R I E N C E
USER SUPPORT ASSOCIATE
Tiktok Aug 2020 - Present
Assisted in clearing queue of 20,000 backlogged cases and worked to bring response time down to a 24 hour time period. Trained new hire team members with mini sessions designed to teach younger user SOP and best work practices.
Cross trained with Suspension, Account Inquiry, and Feedback to assist and collaborate to make communication between teams more efficient.
Active in several small groups designed to create a positive user experience for various demographics.
V I DEO SPECIALIST
Freelance - HG Films Oct 2014 - Present
Worked with recording artist in developing concepts for music videos and spotify canvas ads
Partnered with brands to create social media content and promotional videos catered to a product or service. Worked with small and large crews to film live concerts, sporting events, and weddings.
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www.howiegfilms.com
S K I L L S
V I DEO PRODUCTION
Cinematography
NLE Editing
Lighting Design
Directing
Producing
Set Design
Adobe Creative Suite ACCOUNT MANAGER
LSI Industries Jan 2016 - June 2020
Managed 10 reps in west coast region providing support for lighting fixtures.
Helped increase quarterly sales by implementing game plans with new fixtures on project bids
Worked with marketing team to develop in house training videos and was tasked with creating the end of year company video. An idea that is not dangerous is unworthy of being called an idea at all - Oscar Wilde
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