PENNY A. DUFF

****B Yuma Trail Mobile: 931-***-****

Harker Heights, TX 76548 E-mail: ad425h@r.postjobfree.com SUMMARY

12+ years’ experience working with the military

Over 10 years experience in a supervisory role in varied capacities of management

Maintenance of facilities environmental services, both directly and through contract services

Responsible for safety, scheduling, quality of product, and team development

Inventory control, warehousing, and material handling; control and replenishment of materials

Develop positive customer relations, by delivering on-time, quality service and set up at customer locations and expediting problem resolution on any issues EXPERIENCE

November 2015 to June 2017

Vanderbilt University

Manager of Environmental Services

Responsible for the management and coordination of day to day operations of Environmental services department

Implement plans and goals consistent with Medical Center’s objectives

Lead smooth operations of EVS Department staff providing quality services to hospital

Ensure all financial resources are utilized effectively

Supervise staff to ensure a safe, satisfying and enriching environment for employees

Ensure all Quality Standards within assigned areas are met September 2009 to July 2011

Xanitos, Inc

Director of Environmental Services

Directed and managed the environmental services needs of a behavioral health facility

Improvement of Quality indicators and Patient satisfaction scores

Lead and directed new customer start-up

Implemented company policies and procedures to existing employees

Established new job routines and daily requirements

Full service management of all company budgets in excess of $500,000 dollars

Operational duties consist of departmental management of employees and quality standards

July 2007 to August 2009

Army Career and Alumni Program

Automation Specialist

Provided direct transitioning services to military personnel of the Warrior Transition Battalion (Wounded Warriors), Army civilians, and their family members

Prepared reports on leaves, visitors to the ACAP facility, and visiting VIP's

Conducted in-processing briefings for up to 500 Soldiers, administered special programs; automated and manual pre-separation briefings, delivery of job assistance training in group or individual settings, and other job assistance activities such as mock interviews

Conducted internal audits and assessments of capabilities for quality assurance purposes January 2007 to July 2007

Fort Campbell Family Housing

Quality Control Specialist

Exercised supervisory responsibility for over 4000 government leased homes

Responsible to ensure that all vacated homes are thoroughly restored to "market ready" status in a timely manner and according to Government timetables

Performed safety and maintenance inspections on all vacated homes

Routinely prepared quality assurance reports, and processed job orders for internal and external uses

January 2005 to January 2007

Fort Campbell Family Housing

Assistant Community Manager

Managed and oversaw operations, maintenance, and administrative functions for military leased housing

Assisted the Property Manager with the routine operation of the property

Responsible for new employee training and development

Oversaw the planning and scheduling of all community housing related activities

Ensured resident compliance with housing regulations

Cross-trained personnel in different job duties, which resulted in increased efficiency and reduced workload and supervision requirements

Revised the Fort Campbell Family Housing Resident Guide and Standards Handbook EDUCATION

Killeen High School, Killeen, TX

High School diploma

VOLUNTEER WORK

Fort Campbell, KY

Warrior Transition Battalion

2005-2009, 2015-2017

CERTIFICATIONS

2014- Master Resilience Trainer certification

2007- National Apartment Leasing Professional (NALP) certification 2007- HIPPA

2007- Computer Security

2006- Team Leader Training

2006- Workforce Safety Training

2006- Public Speaking

Contact this candidate