Environmental Services Inventory Control
Resume:
PENNY A. DUFF
****B Yuma Trail Mobile: 931-***-****
Harker Heights, TX 76548 E-mail: *******@*******.*** SUMMARY
12+ years’ experience working with the military
Over 10 years experience in a supervisory role in varied capacities of management
Maintenance of facilities environmental services, both directly and through contract services
Responsible for safety, scheduling, quality of product, and team development
Inventory control, warehousing, and material handling; control and replenishment of materials
Develop positive customer relations, by delivering on-time, quality service and set up at customer locations and expediting problem resolution on any issues EXPERIENCE
November 2015 to June 2017
Vanderbilt University
Manager of Environmental Services
Responsible for the management and coordination of day to day operations of Environmental services department
Implement plans and goals consistent with Medical Center’s objectives
Lead smooth operations of EVS Department staff providing quality services to hospital
Ensure all financial resources are utilized effectively
Supervise staff to ensure a safe, satisfying and enriching environment for employees
Ensure all Quality Standards within assigned areas are met September 2009 to July 2011
Xanitos, Inc
Director of Environmental Services
Directed and managed the environmental services needs of a behavioral health facility
Improvement of Quality indicators and Patient satisfaction scores
Lead and directed new customer start-up
Implemented company policies and procedures to existing employees
Established new job routines and daily requirements
Full service management of all company budgets in excess of $500,000 dollars
Operational duties consist of departmental management of employees and quality standards
July 2007 to August 2009
Army Career and Alumni Program
Automation Specialist
Provided direct transitioning services to military personnel of the Warrior Transition Battalion (Wounded Warriors), Army civilians, and their family members
Prepared reports on leaves, visitors to the ACAP facility, and visiting VIP's
Conducted in-processing briefings for up to 500 Soldiers, administered special programs; automated and manual pre-separation briefings, delivery of job assistance training in group or individual settings, and other job assistance activities such as mock interviews
Conducted internal audits and assessments of capabilities for quality assurance purposes January 2007 to July 2007
Fort Campbell Family Housing
Quality Control Specialist
Exercised supervisory responsibility for over 4000 government leased homes
Responsible to ensure that all vacated homes are thoroughly restored to "market ready" status in a timely manner and according to Government timetables
Performed safety and maintenance inspections on all vacated homes
Routinely prepared quality assurance reports, and processed job orders for internal and external uses
January 2005 to January 2007
Fort Campbell Family Housing
Assistant Community Manager
Managed and oversaw operations, maintenance, and administrative functions for military leased housing
Assisted the Property Manager with the routine operation of the property
Responsible for new employee training and development
Oversaw the planning and scheduling of all community housing related activities
Ensured resident compliance with housing regulations
Cross-trained personnel in different job duties, which resulted in increased efficiency and reduced workload and supervision requirements
Revised the Fort Campbell Family Housing Resident Guide and Standards Handbook EDUCATION
Killeen High School, Killeen, TX
High School diploma
VOLUNTEER WORK
Fort Campbell, KY
Warrior Transition Battalion
2005-2009, 2015-2017
CERTIFICATIONS
2014- Master Resilience Trainer certification
2007- National Apartment Leasing Professional (NALP) certification 2007- HIPPA
2007- Computer Security
2006- Team Leader Training
2006- Workforce Safety Training
2006- Public Speaking
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