GABRIEL JAIME PIEDRAHITA

*** ****** ******

Coral Gables, FL 33134

ad4253@r.postjobfree.com

305-***-****

SUMMARY

A results-driven leader with over 30 years of experience in building and leading high-performing teams across diverse industries. Proven track record of exceeding business goals through strategic planning, innovative problem-solving, and a relentless focus on customer satisfaction. Recognized for fostering a culture of excellence, cultivating strategic partnerships, and spearheading impactful community initiatives. Passionate about using data-driven insights to optimize operations and drive sustainable growth.

SKILLS

•Leadership & Team Development: Building and empowering high-performing teams, fostering a culture of collaboration and continuous improvement.

•Strategic Planning & Execution: Developing and executing comprehensive business plans to achieve growth objectives.

•Customer Experience (CX) Champion: Designing and implementing customer-centric initiatives that elevate brand reputation and drive loyalty.

•Business Development & Growth Hacking: Identifying and securing lucrative partnerships, implementing innovative strategies to expand market share.

•Data-Driven Decision Making & Project Management: Leveraging data analytics to inform strategy and optimize project execution.

•Negotiation & Relationship Building: Cultivating strong relationships with key stakeholders through effective communication and collaboration.

EXPERIENCE

BUSINESS DEVELOPMENT MANAGER

Deluxe Freight/Tropical Shipping

Miami Florida

(April 2012 – November 2023)

Strategic Leadership & Cultural Transformation

•Led a company-wide cultural shift towards a customer-centric approach, resulting in a remarkable 20-25% annual growth rate.

•Cultivated a positive and productive work environment, recognized as a key factor in employee engagement and superior customer service.

Business Expansion & Revenue Growth

•Pioneered innovative business development strategies, leveraging extensive networking and marketing tactics to identify and secure high-value partnerships.

•Achieved a staggering 250% increase in company revenue by the end of my tenure, a direct result of strategic initiatives and effective leadership.

Team Building & Talent Development

•Spearheaded the recruitment, onboarding, and training of dedicated customer service agents, ensuring their alignment with company goals.

•Developed and implemented a comprehensive training program focused on emotional intelligence and leadership development, enhancing communication and customer relationships.

Elevated Customer Service Standards

•Championed a client-centric approach, leading the implementation of dedicated on-site cargo agents who elevated the quality of customer service.

•Utilized data analysis to identify customer pain points and develop targeted solutions, resulting in increased client satisfaction and retention.

Deluxe Freight/Tropical Shipping Highlights

•Led a cross-functional team in implementing a new customer relationship management (CRM) system, streamlining communication and improving customer service response times by 20%.

•Recognized by the company president for exceeding sales targets by 150% in consecutive quarters, solidifying the company's position as a market leader.

•Acted as a mentor to junior team members, fostering their professional development and promoting leadership within the team.

Territory Sales Manager, USA

PRINT MEDIA MIAMI

Miami, Florida

(February 2011 – February 2013)

Operational Efficiency & Revenue Growth

•Managed and optimized sales operations across multiple Group Purchasing Organizations (GPOs), ensuring efficient materials management and exceeding territory sales targets.

Strategic Partnerships & Market Expansion

•Cultivated strategic partnerships with key clients, leveraging strong interpersonal skills and a deep understanding of industry dynamics.

•Achieved a remarkable 200% revenue increase within my assigned territory by focusing on customer needs and identifying untapped regions for expansion.

•Collaborated with the executive team to conduct market research and identify opportunities for territory development.

Data-Driven Insights & Cost Optimization

•Conducted comprehensive cost analyses, showcasing significant cost-saving opportunities for major healthcare systems through cross-referenced data.

•Utilized industry knowledge and customer insights to refine service offerings and enhance their value proposition.

Continued Learning & Industry Engagement

•Actively participated in conferences and trade shows to stay abreast of industry trends and forge valuable connections.

•Provided strategic studies and reports to the executive team, ensuring informed decision-making based on market data and customer feedback.

Print Media Miami Highlights

•Identified inefficiencies in the order processing system and spearheaded a streamlined workflow, resulting in a 15% reduction in processing time.

•Spearheaded a client retention program that focused on personalized service and proactive communication, reducing client churn by 10%.

•Authored a white paper outlining the latest trends in the healthcare printing industry, which was praised by industry leaders for its valuable insights.

President & Managing Partner

Universal Distribution Technologies

Miami, Florida

(December 1999 – February 2011)

Building a Market Leader

•Achieved unparalleled market penetration through a combination of strategic marketing, exceptional customer service, and a commitment to building trust with local businesses.

Operational Excellence & Growth

•Provided cohesive leadership across Sales, Operations, Customer Service, and Accounting, ensuring seamless collaboration and peak performance for all departments.

•Managed the efficient export of hardware and software across Latin America and the Caribbean, guaranteeing logistical compliance and on-time deliveries.

•Successfully expanded the company's regional presence, cultivating a robust client base exceeding 250 active accounts.

Strategic Partnerships & Supply Chain Management

•Secured exclusive distribution rights through strategic partnerships with global manufacturers, ensuring a reliable and consistent supply chain.

•Collaborated with Fortune 500 companies and South Florida exporters to drive domestic and international business growth.

•Established strategic alliances with international distributors, facilitating the seamless provision of inventory worldwide.

Universal Distribution Technologies Highlights

•Implemented a new inventory management system that optimized stock levels and minimized storage costs by 12%.

•Negotiated favorable pricing terms with key suppliers, resulting in a 10% reduction in overall procurement costs.

•Fostered a culture of continuous improvement within the company, leading to a 15% increase in employee productivity within two years.

COMMUNITY INVOLVEMENT & RECOGNITION

Throughout my career, I have been actively involved in giving back to the community and have been recognized for my contributions through the following awards:

•2024: Recognized with the prestigious Statue of St. John of God by Camillus House for my dedication to supporting disadvantaged communities. This award acknowledges my contributions to their mission of providing compassionate care and improving lives. My leadership in spearheading fundraising initiatives and volunteer efforts directly aligns with my ability to build and empower high-performing teams, a skill I actively utilized at Deluxe Freight to cultivate a positive and productive work environment recognized for exceptional customer service.

•2023: Bestowed the Citizen of the Month honor by the Miami Dade Police Department, a recognition that fills me with immense pride. This award signifies my commitment to public safety and my active role in fostering a safer community. My proactive approach to community engagement aligns with my strategic planning and execution skills as demonstrated in my role at Print Media Miami, where I collaborated with the executive team to identify opportunities for territory development.

•2022: Honored by the Live Like Bella Childhood Cancer Foundation for my support in the fight against childhood cancer. Combining financial aid with emotional encouragement, I strive to empower families navigating this challenging journey. This recognition reflects my leadership and interpersonal skills which were instrumental in building and leading high-performing customer service teams at Deluxe Freight, ensuring exceptional client experiences and fostering long-term relationships.

•2020: Proclaimed "Mojo Donuts Day" in Miami Dade County by Mayor Carlos Jimenez in recognition of my philanthropic contributions and dedication to community spirit. This accolade reflects my passion for making a positive impact and fostering a sense of camaraderie through selfless acts. My ability to cultivate strong relationships and build trust is further exemplified by my success in establishing strategic partnerships with key clients at Print Media Miami, leading to a remarkable 200% revenue increase within my territory.

•2005: Awarded the esteemed "Key to the Island" by the Grand Cayman government for leading relief efforts following Hurricane Ivan. Recognized as "The Angel Gabriel," I spearheaded recovery initiatives and alleviated widespread suffering across the region. This leadership experience honed my strategic planning and execution abilities, which were later utilized at Universal Distribution Technologies to manage the efficient export of hardware and software across Latin America and the Caribbean.

EDUCATION

Miami Dade Community College AA

Landmark Graduate (Forum, Advanced Course, SELP)

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