SYDNEY CONWELL

**** ******* *****, *******, ******** 23294

646-***-****

ad424s@r.postjobfree.com

Professional Summary

Demonstrate skills in time management, organization and meeting multiple completed deadlines, strong typing kills and proficient & confident computer user.

Be the primary contact for customers and approved third party parties, such as investors, attorneys, trustees, court representatives while providing exceptional customer experience.

As Single Point on Contact, understand and communicate with the borrowers on specific financial information, including discussing ‘debt to income’, tax information and personal financial statements.

Personable and customer-service focused, with positive attitude and willingness to learn and be challenged.

Responsible for the collection of documents timely to render files facially complete, conducted a review of financial documents received and offered appropriate workout solutions, the preparation of and issuing modification documents to borrowers who have been offered a pre-foreclosure alternative solution.

Skills

On-going personnel compliance and audit support.

Review and analyze HR programs and processes related to the employee experience such as stay or exit interview results and make recommendations as necessary.

Oversee the performance management process, ensuring compliance, timelines, and consistency.

Ability to calculate figures and amounts

Experience

HR Specialist/Office Manager May 2013 December 2022

James River Painters Richmond, VA

Support and assist managers and employees on all HR related topics, such as policy/procedure, benefits, compensation, performance management, training and development, and employment law, etc.

Review job descriptions and employee compensation to ensure compliance, consistency, and secure appropriate approval. Make recommendations for change to CEO.

Assist HR management team with assigned employee disciplinary actions, ensuring all actions are fair, complaint, and consistent with HR policy and practice.

Enroll/terminate employee benefits in timely manner. Answer employee benefit (FMLA, AdA, Worker’s Compensation and other related Laws) questions and conduct benefit orientations as needed.

Collaborate with appropriate staff for special HR relayed projects, processes, or initiatives, as required.

Default Claims Specialist Aug 2012 May 2013

VOLT WORKFORCE SOLUTIONS Richmond, VA

Reviewed Defaulted Home Loans/Mortgages and Balance Escrow to identify the first advance amount for HUD claims while submitting HUD claims electronically

Interacted with other Default Departments to ensure compliance to Federal, State and Local laws and requirements.

Identified solutions which improved accounts in a timely manner

Serve as back-up and provide general support to the Owner and team.

Negotiator/Proficiency Coach and Major Jul 2008 May 2012

Major Bank Richmond, VA

Supported the execution of policy and procedures' updates to keep the pace with forecast growth. Oversee the performance management process, ensuring compliance, timelines and consistency.

Responsible for and follows up with Processors and Customers to ensure that all paperwork was received and final documents were signed.

Liaison between the customer and loss mitigation, foreclosure, bankruptcy, loan servicing and any other mortgage operations groups as necessary.

Analyzed financials, offered monthly budget plans and used several ratios when reviewing the financial history

Supported the execution of policy and procedure updates to keep the pace with forecasted growth

Communicated with customers the various options to credit recovery and tiered the monthly goals.

Education

Certification: Phlebotomy Tech. May 2017

J.S. Reynolds Community College Henrico, Virginia

High School Diploma: Academic May 1983

Open High School Richmond, VA

ITE Technology, Cyber Security Richmond, VA Currently