Michelle Diaz

Victorville CA.

ad424r@r.postjobfree.com

760-***-****

Analytical detailed-oriented Clinic/Office Administrator Manager medical assistant experienced in coordinating, planning, supporting operational functions. Offering expertise in delivering office administrative, leadership support by applying strong organizational, technical, communication, customer service skills, with team building and educational support. Efficient and reliable team player with outstanding communication and strong interpersonal skills. Seeking to thrive in a demanding deadline-driven environment.

Work Experience:

Clinic Supervisor /Choice Healthcare Associates

08/2020 to present

Clinical supervisor that runs day to day operations for a primary care setting, manages an average of 6 or more employees including provider support for family practice, internal medicine, dermatology, and wound care. Focus on five-star measures, HCC scores, Health maintenance for IEHP, HMO based insurance. Referral knowledge for health plan, managed care, and Medicare patients. Payroll time sheets bi-weekly, PTO request for both providers and employees. Ensure workflows are being done along with making sure policies and procedures are being followed. Gathers information for patient grievance response to the health-plan. Vaccine, VFC vaccine, and supply orders monthly. Prior authorization process for patient medications, refills, front office and back-office coverage medical assistant. Daily chart prep and scheduling monitoring, CPT Code and ICD10 code dropping for each chart. Reporting and tracking quality measures monthly. Health- plan and VFC Audits. Daily huddles, monthly staff meetings. Staff training and provider support. Staff documentation compliance such as CPR, yearly training. Reviews for staff for patient yearly increases.

Assistant Administrator / PHCC-Cal Choice Family Practice

02/2019 to 08/2020

Payroll, grievance processing, patient discharge, patient complaints, front office coverage, contracting, VFC program knowledge, supply orders, employee training and coverage, onboarding and exiting employee paperwork, discipline writes up for employees, worked hand and hand with providers and administrator.

Clinic Administrator/ Supervisor / Molina Health Care High Desert Clinics

06/2013 to 02/2019

Developed new process for employee evaluation which resulted in marked performance improvements. Operation Leader family, Pediatrics, Adolescents, Geriatrics and Behavioral Health. Monitored and tracked performance of employees, identifying and targeting areas in need of improvement for further training. Entered accounts payable, accounts receivable, invoices expenses reimbursements. Elevated staff performance through training covering departments tasks and process management. Provided clinical support to company employees, front office, back office, and referrals. Supervised a team of 8 – 19 office personnel. Implemented on boarding for new employees. Investigated and troubleshooting system issues, and reporting issues related to patient care and workflows. Handled HR documentation for processing and completing forms, records, reports, and logs for providers and employees. Aggregated prepared documentation reports, presentations, and educational materials for daily huddles and monthly staff and provider meetings. Managed bi-weekly payroll for 8- 19 employees, as well as the middle- man for insurance matters, workman’s compensation, and any other HR needs. Orders of supplies for front and back-office needs. Maintained good open communication between all department’s heads, medical staff, and colleagues. Managed agendas and calendars, boosting productivity, coverage, and improving organizational needs for exceptional patient care.

Office Manager/ Dr. Akhil Sharma

06/2003 to 06/2013

Operation manager fast paced Pediatrician seeing 60 plus patients daily. Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities. Create and manage electronic patient records, encompassing data entry and administrative functions related to insurance, billing, accounts receivable. Total patient care monitoring effective safe patient care satisfaction. Monitored patient scheduling to ensure timely and quality care. Patient satisfaction score cards implemented for customer care satisfaction. Managed office inventory, ordering, logging, of all supplies. Payroll, vendor invoices, incoming payments, daily deposits and batch reconciliation. New hires, interviews, and reviews. Site and charts audits for all insurances and medical groups.

Medical Assistant

2002 – 2003 / Dr. Valenica Pediatrician

Back-office duties. Hired right after externship.

Education:

Associate of Arts in Business Administration

San Joaquin Valley College- Hesperia Ca. 2017

Skills:

Medical management 16+ years

Medical Assistant 20+ years

Copy, fax and file management!

Patient scheduling/ Data entry

Patient care

Emergency producers’ management

HIPPA compliance

Point of care testing

Payment collections/ billing/claims

Infection control

Chart/ site auditing.

Electronic health records

Patient privacy and confidentiality

Accounts payable and receivable

Assisting with procedures

Monitoring patient progress

IPA/ insurance knowledge

Grievance processing

Vitals

Medication administration

Vaccine administration

5 star quality measures

Problem solving

Patient satisfaction

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