BRIAN CONNORS

Middleboro, MA

ad423g@r.postjobfree.com

774-***-****

Boston Medical Center

Patient Service Rep

Maintains the constant flow of 20 clinics throughout the day.

Trains and ensures the proper support for new hires.

Functions as a coach/trainer to Patient Service Representatives on technical, operational and policy/procedural issues. Communicates information to promote excellence, quality service and cooperation among team members.

Answers patient telephone calls during intervals of peak call volume or as needed

Provides world class customer service to our patients at all time

Takes escalated calls from Patient Service Representatives as needed and works to arrive at creative solutions to resolve patient issues.

Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and/or presentations.

Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers’ administrative appointments, answering departmental calls, credentialing documents, etc.

Reception & customer service

creating or verifying Master Patient Index (MPI)

registration demographics ensure accuracy

appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross- booking interpreters, social services, radiology, etc.)

insurance/coverage verification

co-payment collection

front-end review and correcting registration & insurance edits

pre-authorization, referral coordination and referral reconciliation

Referral work lists

Adheres to all of BMC’s RESPECT behavioral standards.

Route manager

Atlas food distribution

233 Murray Ave

Yonkers NY

914-***-****

Vendor service

Maintain box truck

Order and maintain inventory

Customer service dealing with hands-on

Transactions

Maintain good customer relations and Provide consistent orders.

FOOD COST SPECIALIST

Panera Bread- Braintree

400 Franklin Street

Food cost specialist

Acting General Manager in times of necessity

Director of standards and performance regulations

Training all managers and associates in all roles of expectations

In charge of keeping product available for the $80,000 a week café. Weekly chart adjustments to payroll

observing and problem solving regarding profit and loss margins

directly organizing and creativity a productive, safe, and efficient work environment constructively creating a environment that is hospitable for our guests, direct hands on with all transactions monitoring within café margins inventory specialist

labor specialist

-TRAINING MANAGER

PANERA BREAD - Raynham, MA

June 2016 to Present

TRAINING MANAGER FOR ALL EMPLOYEES IN LOCATION. CREATE TRAINING SCHEDULES,

DAILY COACH AND LEADER FOR TEAM BEING A ROLE MODEL WITH INTEGRITY FOR ALL

MY FOOD TEAM. DAILY ACCOUNTANT ON TRANSACTION WITHIN CAFE. MONITOR CUSTOMER RELATIONS WITH ASSOCIATES. BAKING, RUNNING THE SHIFT. OPENING AND CLOSING. P&L MONITORING, LABOR MONITORING, FOOD MONITORING.

-LABORER

HOWS AND FARRIS LANDSCAPING - Middleboro, MA

November 2015 to July 2016

LANDSCAPING LABORER LIFTING BARRELS CLEANING UP DEBRIS EDGING AND HEDGING

PLANTING SEEDING GRASS MAINTENANCE OF LAWN CARE

-LINE COOK

WENDYS - Raynham, MA

January 2016 to June 2016

SETTING UP STORE FOR DAILY OPERATIONS COOKING FOOD INVENTORY COUNTS PREP

CLEANLINESS OF OPERATIONS CUSTOMERSERVICE

Education

-Education Middleborough High School 375 East Grove St Middleboro MA, 02346 GED received in 2008

Ashworth College HVAC

6625 The Corners Parkway Northwest #500 Norcross, GA 30092.

SERVESAFE

Lawrence, MA

April 2017 to April 2017

TRAINING SPECIALIST in TEAM BUILDING AND TRAINING SPECIALIST

PR MANGEMENT - Lawrence, MA

February 2017 to February 2017

ALLERGEN CERTIFIED in ALLERGY

PR MANAGEMENT - Lawrence, MA

January 2017 to January 2017

CHOKE SAVE in CPR AND RESUCITATION

PR MANAGEMENT - Lawrence, MA

November 2016 to November 2016

CUSTOMER SERVICE in CUSTOMER RELATIONS

SPAN INC - Boston, MA

September 2015 to September 2015

SUPERVISOR FOR LEAD PAINT REMOVAL in LEAD PAINT REMOVAL

LAWRENCE SCHOOL OF TRAINING - Boston, MA

August 2015 to August 2015

SUPERVISOR OF ASBESTOS REMOVAL in ASBESTOS

LAWRENCE TRAINING SCHOOL - Boston, MA

June 2015 to June 2015

Certifications/Licenses

Certificate of Allergen awareness Asbestos Supervisor removal

January 2017 to January 2022

October 2015 to October 2017

lead paint supervisor September 2015 to September 2019 Customer Service

July 2016 to July 2019

Additional Information

Contact this candidate