Customer Service Patient
Resume:
BRIAN CONNORS
Middleboro, MA
**************@*****.***
Boston Medical Center
Patient Service Rep
Maintains the constant flow of 20 clinics throughout the day.
Trains and ensures the proper support for new hires.
Functions as a coach/trainer to Patient Service Representatives on technical, operational and policy/procedural issues. Communicates information to promote excellence, quality service and cooperation among team members.
Answers patient telephone calls during intervals of peak call volume or as needed
Provides world class customer service to our patients at all time
Takes escalated calls from Patient Service Representatives as needed and works to arrive at creative solutions to resolve patient issues.
Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and/or presentations.
Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers’ administrative appointments, answering departmental calls, credentialing documents, etc.
Reception & customer service
creating or verifying Master Patient Index (MPI)
registration demographics ensure accuracy
appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross- booking interpreters, social services, radiology, etc.)
insurance/coverage verification
co-payment collection
front-end review and correcting registration & insurance edits
pre-authorization, referral coordination and referral reconciliation
Referral work lists
Adheres to all of BMC’s RESPECT behavioral standards.
Route manager
Atlas food distribution
233 Murray Ave
Yonkers NY
Vendor service
Maintain box truck
Order and maintain inventory
Customer service dealing with hands-on
Transactions
Maintain good customer relations and Provide consistent orders.
FOOD COST SPECIALIST
Panera Bread- Braintree
400 Franklin Street
Food cost specialist
Acting General Manager in times of necessity
Director of standards and performance regulations
Training all managers and associates in all roles of expectations
In charge of keeping product available for the $80,000 a week café. Weekly chart adjustments to payroll
observing and problem solving regarding profit and loss margins
directly organizing and creativity a productive, safe, and efficient work environment constructively creating a environment that is hospitable for our guests, direct hands on with all transactions monitoring within café margins inventory specialist
labor specialist
-TRAINING MANAGER
PANERA BREAD - Raynham, MA
June 2016 to Present
TRAINING MANAGER FOR ALL EMPLOYEES IN LOCATION. CREATE TRAINING SCHEDULES,
DAILY COACH AND LEADER FOR TEAM BEING A ROLE MODEL WITH INTEGRITY FOR ALL
MY FOOD TEAM. DAILY ACCOUNTANT ON TRANSACTION WITHIN CAFE. MONITOR CUSTOMER RELATIONS WITH ASSOCIATES. BAKING, RUNNING THE SHIFT. OPENING AND CLOSING. P&L MONITORING, LABOR MONITORING, FOOD MONITORING.
-LABORER
HOWS AND FARRIS LANDSCAPING - Middleboro, MA
November 2015 to July 2016
LANDSCAPING LABORER LIFTING BARRELS CLEANING UP DEBRIS EDGING AND HEDGING
PLANTING SEEDING GRASS MAINTENANCE OF LAWN CARE
-LINE COOK
WENDYS - Raynham, MA
January 2016 to June 2016
SETTING UP STORE FOR DAILY OPERATIONS COOKING FOOD INVENTORY COUNTS PREP
CLEANLINESS OF OPERATIONS CUSTOMERSERVICE
Education
-Education Middleborough High School 375 East Grove St Middleboro MA, 02346 GED received in 2008
Ashworth College HVAC
6625 The Corners Parkway Northwest #500 Norcross, GA 30092.
SERVESAFE
Lawrence, MA
April 2017 to April 2017
TRAINING SPECIALIST in TEAM BUILDING AND TRAINING SPECIALIST
PR MANGEMENT - Lawrence, MA
February 2017 to February 2017
ALLERGEN CERTIFIED in ALLERGY
PR MANAGEMENT - Lawrence, MA
January 2017 to January 2017
CHOKE SAVE in CPR AND RESUCITATION
PR MANAGEMENT - Lawrence, MA
November 2016 to November 2016
CUSTOMER SERVICE in CUSTOMER RELATIONS
SPAN INC - Boston, MA
September 2015 to September 2015
SUPERVISOR FOR LEAD PAINT REMOVAL in LEAD PAINT REMOVAL
LAWRENCE SCHOOL OF TRAINING - Boston, MA
August 2015 to August 2015
SUPERVISOR OF ASBESTOS REMOVAL in ASBESTOS
LAWRENCE TRAINING SCHOOL - Boston, MA
June 2015 to June 2015
Certifications/Licenses
Certificate of Allergen awareness Asbestos Supervisor removal
January 2017 to January 2022
October 2015 to October 2017
lead paint supervisor September 2015 to September 2019 Customer Service
July 2016 to July 2019
Additional Information
Contact this candidate