Danielle Robertson
Email daniellerobertson****@gmail.c Address 826 S. Belvedere Ave, Tucson, 85711
Phone 850-***-****
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Work History
2015-07 - 2023-08 Assistant
AZ, Joe Schulte, Tucson
Filing, prepare leases take messages relay work orders cleaning rental properties, help with landscaping I make sure the properties are maintained, I improved the relationship between tenants and the landlord improving his retention rates
I competently work without supervision saving time and money Processed payments and applied to customer balances Delivered exceptional customer service and maintained calm and professional demeanor Counseled tenants on payment options and arranged installment agreements Directed day-to-day collections functions
Researched accounts and completed due diligence to resolve collection problems. 2006-09 - 2008-11 Captioning Agent
Call, Tucson
Generated error-free transcripts with skilled capturing and proofreading Skilled at working independently and collaboratively in a team environment Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns
Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity Answered live online chats to give quick answers and solve problems faster. 2018-03 - 2021-10 Leasing Consultant
HSL, Tucson
Collected rent and tracked resident payments and information in computer system Distributed and followed up on tenant renewal notices Resolved conflicts between tenants regarding noise, encroachments, and parking Verified tenant incomes and other information before accepting lease applications Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
Collected monthly rent payments and other fees, always properly recording, and processing money Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
Completed annual rent calculations using housing database software Implemented and enforced policies and procedures to maintain properties to highest standards Collected and maintained careful records of rental payments and payment dates Monitored and tracked payments and expenses, providing timely and accurate financial reports Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
2013-04 - 2014-07 Worker
Dorado, Tucson
Followed detailed directions from management to complete daily paperwork and computer data entry Performed wide-ranging administrative, financial and service-related functions Increased customer service success rates by quickly resolving issues 2010-01 - 2013-01 Assistant Manager
Biltmore Properties, Tucson
Processed security deposit refunds
Resolved conflicts between tenants regarding noise, encroachments, and parking Completed final move-out walk-throughs with tenants to identify required repairs Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
Verified income, assets, and expenses, and completed file tracking sheet for each applicant Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports Planned special events such as lotteries, dedications and project tours. 2010-02 - 2012-01 Customer Service Representative
Billing, LTD marketing, Tucson
Offered advice and assistance to customers, paying attention to special needs or wants Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Answered constant flow of customer calls with minimal wait times Clarified customer issues and determined root cause of problems to resolve product or service complaints Participated in team meetings and training sessions to stay informed about product updates and changes Utilized customer service software to manage interactions and track customer satisfaction Tracked customer service cases and updated service software with customer information Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
Trained new personnel regarding company operations, learned all the different programs or departments and earned reputation for exceeding service standard goals. Education
2010-01 - 2010-01 General, GED
Pima adult education, Tucson
2021-01 - 2021-01 Education, Team building
CCEI, Tucson
Skills
Punctuality
Delinquent account management
Credit adjustments
Time management
Problem-solving
Persuasion techniques
Observing responses
Recordkeeping
Creative problem solving
Account management
Professional telephone demeanor
Administrative support
Editing and proofreading
Flexible and Adaptable
Languages
English