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Administrative Assistant Customer Service

Location:
Burlington, WI
Posted:
April 17, 2024

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Resume:

Wendy M. Kurt

*** ****** ****

Burlington, WI ***05

Cell Phone 262-***-****

Email ad4233@r.postjobfree.com

SUMMARY

Provide administrative and technical support to Department and Project Managers. Broad experience in all phases of accounting and customer service. Work very effectively with customers-able to identify needs, tactfully answer questions, and solve problems. Efficient, hard working, accurate, and enjoy the challenge of numbers.

WORK HISTORY

January 2020 – Present Administrative Assistant/Office Manager – RLP Diversified, Inc. For this company I review and download bid opportunities. Process all the Digger's Hotline locates. Prepared all Change Order Requests and tracked them to make sure that we were getting paid for all the change orders on the project. Enter and process all accounts payable, accounts receivable and payroll. Handle confidential information. Responsible for all general office duties including answering phone, scanning, filing, emailing correspondence and processing OSHA forms. Process prequalification forms with the appropriate organizations. Assist in ordering parts and materials for the mechanics shop and field personnel. Download and complete bid forms and submit bid forms online or in person. January 2019 - January 2020 Administrative Assistant, Willkomm Excavating & Grading, Inc. For this company I review and download bid opportunities for the estimators which are reviewed during the bid meeting. I send out requests for quotes from the subcontractors and supplies and distribute to the appropriate estimator as well as download into the bidding file. Process all the Digger's Hotline locates. Prepared all Change Order Requests and tracked them to make sure that we were getting paid for all the change orders on the project. Worked with accounting department to complete all monthly reports and accruals. Handle confidential information. Responsible for all general office duties including answer multi line phone, scanning, faxing, emailing correspondence and processed OSHA forms. Process prequalification forms with the appropriate organizations.

December 2005 – January 2109 Administrative Assistant/Project Coordinator, LaLonde Contractors, Inc. For this company I work with estimators bidding on Wisconsin Department of Transportation, municipalities and local concrete paving projects. I have designed a spreadsheet in Excel that helps in the bidding by allowing us to compare quotes from sub-contractors. Order all plans, assign new job numbers, create and maintain job files, maintain departmental job listing, copy projects and scan them an put them on our website. Reconcile the bid and coordinate pre and post job meetings, and compile required submittals and other project closeout documents as needed. I process the requests for bid bonds for all projects that we are bidding. I do the DBE/EBE paperwork; process all sub-contracts, certified payroll reports, pay requests, lien waivers and estimates. Along with this, I also file the entire Diggers Hotline requestS for which I am now certified to do remotely through their system. I handle all scale tickets for our gravel pits by spreadsheet and location. Do the paperwork for the Wisconsin DOT – such as the 30% rule and working in the CRC program. Review advertisements in various periodicals and websites. I do the Erosion Control Implementation Plan for the City of Milwaukee and the Wisconsin Department of Revenue. Communicate with subcontractors and material suppliers in regard to projects.

April 2000 – July 2005 Bookkeeper, Southern Lakes Plumbing and Heating For this company I am responsible for all phases of accounting for two separate companies. I handle all A/P, A/R. and Payroll. Part of my job consist of invoicing, data entry, customer service, statements, bank reconciliation’s, lien waivers, warranty returns and credit tracking, and all receptionist duties. I am also responsible for all quarterly tax reports (941, FUTA, and SUTA) and year end also including 1099’s and W-2’s. Part of my job consists of scheduling two service personnel along with radio contact with approximately twenty trucks/vans. I presently am working on starting up a job cost program within our system. EDUCATION Southern New Hampshire University – BS in Operations and Project Management - 2017 Wisconsin Notary Republic

SALARY HISTORY To be discussed at time of interview



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