Alex Tafoya

Over four years of experience as an administrative support specialist. Eager to leverage organizational skills, attention to detail, and deep familiarity with company culture to grow within the company. 11201 W. Locust Ln Avondale, AZ 85323 602-***-**** ad422p@r.postjobfree.com WORK EXPERIENCE

Lyft Ride Share, INC — Private Driver

Statefarm Insurance Co. — Claims Specialist Auto/Fire Mountain Park Health Center — Administrative Assistant 04/2018 to 03/2024, Phoenix, Arizona

Drive passengers to their desired destination

Provide a safe and comfortable ride to passengers

Follow tra c laws and regulations at all times

Keep the vehicle clean and well-maintained

Assist passengers with loading and unloading their luggage Accept payments through the Lyft app and provide receipts Communicate effectively with passengers regarding pick-up and drop-off locations Provide excellent customer service and maintain a positive attitude 11/2018 to 11/2019, Tempe, Arizona

Determines covered insurance losses by studying provisions of a policy or certi cate. Establishes proof of loss by studying documentation and assembling additional information from outside sources. Documents speci c claims by completing and recording forms, reports, logs, and records. Analyzes insurance claims to prevent fraud.

Prepares reports by collecting, analyzing, and summarizing information. Resolves claims by approving or denying documentation, calculating bene ts due, and determining compensation settlement.

Ensures legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations.

Maintains quality customer service by following customer services practices and responding to customer inquiries. Provides legal support by assembling documentation for settlement action. Protects operations by keeping claims information con dential. Maintains a good relationship with insurance departments. 05/2016 to 02/2018, Phoenix, Arizona

Greet visitors, answer phones, and direct inquiries Arrange meetings and business travel for management team Prepare and track purchase orders and invoices

Maintain ling systems, databases, and information systems Coordinate o ce moves, supplies orders, and setup of IT systems EDUCATION

Brown Mackie College — Associates Degree

Summit High School — High School Diploma

ACCOMPLISHMENTS

Ensure compliance with administrative policies and procedures Prepare agendas and other written correspondences

Take and distribute meeting minutes

Maintain conference room calendars

Develop and distribute weekly and monthly reports

Set up video conference calls with remote employees Manage and organize databases and electronic records Research, analyze, and compile information for business reports Create and update spreadsheets, presentations, forms, and databases Collaborate with other departments on ongoing projects Ensure all contracts are lled out properly and led in a timely manner 04/2014 to 05/2016

Associate’s of Science: Healthcare Administration

04/2005 to 05/2009

Arizona Department of Insurance

Life Licensed