Professional summary

With over a decade of progressive experience in customer service, leadership, and healthcare, this professional stands out as a visionary leader adept at driving customer satisfaction and team efficiency. Through roles as a Pharmacy Tech/Floater, Private Pay Collector/Customer Service Teamlead, and Social Worker, they have demonstrated exceptional problem-solving, critical thinking, and communication skills. This candidate is committed to leveraging their comprehensive background and leadership abilities to innovate and enhance customer service delivery in future roles.

Employment history

Walgreens Pharmacy Tech/Floater Buford Ga

Jun 2023 - Present

Expedited insurance verification, boosting customer satisfaction Spearheaded inventory control for optimal product availability Initiated collaboration within pharmacy team to enhance workflow Resolved operational bottlenecks, improving efficiency Impact: Streamlined pharmacy operations, driving customer satisfaction Led team to increase sales by 20% through innovative marketing strategies. Lincare Private Pay Collector/ Customer Service Teamlead Valdosta Apr 2017 - 2022

Led and supervised customer service team

Managed dispatch of oxygen to patients and hospitals Oversaw insurance verification and billing

Implemented quality assurance for calls

Enhanced understanding of benefits explanations

Pioneered a team-leading strategy that boosted team efficiency and improved patient service delivery. Implemented a QA system for call supervision, significantly reducing errors and improving service quality. Mastered explanation of benefits, ensuring patients and hospitals received clear, concise information. Coastal Plain Social Worker Valdosta Ga

Jan 2012 - 2017

Spearheaded comprehensive assistance programs for senior citizens Facilitated health application processes

Collaborated with multidisciplinary teams to ensure client needs are met Directed senior assistance programs, streamlined health applications, ensured multidisciplinary team collaboration.

Partnered in the design of elder care programs, facilitated seamless health services, achieved team goals through unity.

Angelica Jones

Customer Service

2538 Amber Valley Dr, Buford, 30519

470-***-****

ad422i@r.postjobfree.com

Passionately developed senior support services, simplified health access, fostered team collaboration for client well-being.

Skills

Problem-solving (Experienced) Leadership (Experienced) Communication (Expert) Teamwork (Expert)

Critical thinking (Skillful) Time management (Experienced) Education

Diploma Valdosta High School Valdosta Ga

2002 - May 2006

Contact this candidate