Customer Service Operations Manager

Cristian Bonilla. ***********@*****.***. 301-***-****

***** ****** ***** ***********, ******** 20783

Skills

Bilingual English/Spanish, Customer Service, Problem Solving, Communication, Software skills such as Microsoft Word and date entry, Multi-tasking

Summary

Enthusiastic Coordinator with over 4 years of experience leading complex projects in a fast-paced environment. Proven ability to prioritize tasks and optimize operations.

Work Experience

Operations Coordinator, Fedex. July 2018-Nov 2022

Provide daily operational and administrative support towards Senior Manager and/or any manager on duty.

Lead, Educate and Develop company employees.

Administrative/Operational duties may include such as unloading, loading, dispatching, searching for packages, customer assistance, accidents/property damages, safety...

Ensures that optimum service schedules are developed and coordinated within the operations.

Operations Manager, Fedex Nov 2014-July 2018

Train new managers/package handlers at hand with the proper way to do their task at hand in the most productive way.

Plan daily manpower needs to ensure customers packages are service in a timely manner.

Evaluate and reconfigure different route structures and bids based on local tendencies.

Conduct pre-sort (Daily) and safety (Weekly) meetings with over 50 employees so our team is up to date.

Administrative Assistant, Fedex March 2012-Nov 2014

Assist customer with locating packages, customer pick up, address corrections and damages.

Coordinate conference calls, meetings and flights/hotels.

Reply to customer complaints, concerns or requests in a timely manner.

Assist management with district audits.

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