CRISTINA AUSTIN

Baltimore, Maryland ***** 443-***-**** ad421v@r.postjobfree.com

Professional Summary

Experienced Admissions Director with a demonstrated history of working in a skilled nursing facility and healthcare industry. Skilled in Medicaid, Medicare and Managed Care. Current knowledge of insurance payer requirements for referrals, and pre-authorizations. Strong customer skills and center relations. PC proficiency and a medical terminology background. Complete all admissions quickly and effectively. Able to handle high stress environment with center, families and hospitals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills

Service Promotion

Performance Evaluations

Detail-Oriented

Time Management

Relationship Building

Microsoft Office

Marketing and Advertising

Reputation Management

Verbal and Written Communication

Complex Problem Solving

Corporate Communication

Decision Making

Work History

Director of Admissions and Marketing 07/2019 to Current Autumn Lake Healthcare – Baltimore, MD

Experienced Admissions Director with demonstrated history of working in skilled nursing facility and healthcare industry.

Skilled in Medicaid, Medicare, and managed care.

Current knowledge of payer requirements for referrals and pre authorization. Strong customer skills, PC proficiency, and medical terminology background. Ability to effectively present information and respond to questions from managers, patients, and faculty.

Able to house 170 bed facility.

Admission Assistant Coordinator 07/2017 to 07/2019 Genesis Healthcare – Baltimore, MD

Established and coordinate relationships with Center staff as well as Hospitals and Institutions. Complete all admissions quickly and effectively for skilled nursing facility. Able to house 177-bed facility, ensuring effective operations with admitting residents for long term or short-term admission.

Managing insurance authorizations, completing and reviewing contracts for all patients, in addition to touring potential clients through Center for marketing and intake. Proficient in Microsoft Word, Excel, faxing and scanning professional courtesy as well as handling high stress environments.

Receptionist/Accounts Payable 02/2017 to 07/2018

Genesis HealthCare – Baltimore, MD

Greeting families and residents in Center.

Answer telephone and giving information to callers. Managing resident fund accounts, petty cash and accounts payable to all vendors for Heritage Center.

Maintain professionalism, courtesy and integrity to Genesis policies and procedures. Medicaid Specialist 06/2015 to 02/2017

Genesis Healthcare

Assist patients and families with need for long term care medical assistance. Maintain and organize financial documentation necessary for state of Maryland to address. Performed all duties required for long term care appliations. Staffing Coordinator, Genesis StaffingCoordinator 06/2014 to 06/2015 Genesis HealthCare – Baltimore, MD

Supervise scheduling and staffing for CNA, GNA and private duty home care givers throughout metro area.

Answer telephone and give information to callers, take messages, or transfer callers to appropriate individuals.

Maintain scheduling and event calendars.

Rehab Coordinator 02/2008 to 09/2012

Genesis Rehabilitation – Baltimore, MD

Director Created therapy schedules for PT, OT, SLP, Maintained care plans and medical records, providing documentation for therapists' records regarding patients. Lead patients through group therapy, along with providing patients with assistance with ADL's, transfer goals and safety awareness.

Make copies of correspondence or other printed material. Schedule and confirm appointments for clients, customers, or supervisors. Greet visitors or callers and handle their inquiries or direct them to appropriate persons according to their needs.

Managed over 50 calls per day.

Education

Associate of Applied Science: Health Sciences 05/1998 CCBC - Baltimore

06/1987

Certified Personal Trainer and CPR certified. NSPA Certified Personal Trainer С CCBC 0: Health Sciences

CCBC - Baltimore

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