SERAH WANGARI CHEGE

Nairobi, Kenya +254********* ad420w@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated healthcare assistant with over 5 years of hands-on experience in patient care, medication administration, and medical record management. Adept at delivering compassionate support to patients and their families, with a strong focus on ensuring safety and well-being. Skilled in collaborating effectively with healthcare teams and leveraging computer proficiency for efficient record-keeping. Committed to enhancing patient outcomes through empathetic care, crisis intervention, and adaptability in diverse healthcare settings. SKILLS

• Communication Skills • Interpersonal Skills • Clinical Skills:

• Mental Health Support • Professionalism and Work Ethic • Physical Stamina and Dexterity

• Problem-Solving and Critical • Education and Advocacy EXPERIENCE

CARE TEAM LEADER February 2018 - Current

RUIRU PRIVATE HOSPITAL Nairobi, Kenya

Team Leadership and Management: Lead, supervise, and mentor care team members, including nurses, healthcare assistants, and support staff, to ensure a cohesive team approach. Patient Care: Ensure the delivery of high-quality, patient-centered care, adhering to hospital policies, international healthcare standards and ethical guidelines.

Quality Improvement: Ensure compliance with healthcare regulations and standards, conducting regular audits and risk assessments.

Training and Development: Identify training needs within the team and facilitate continuous professional development and education.

Communication: Serve as a primary point of communication between patients, families, and the healthcare team, ensuring that information is accurately conveyed and concerns are addressed promptly. Administrative Duties: Maintain accurate patient records and documentation in compliance with legal and hospital requirements.

CAREGIVER- MENTAL HEALTH March 2015 - November 2017 MATHARI MENTAL HOSPITAL Nairobi, Kenya

Patient Support and Care: Assist patients with daily living activities, including personal hygiene, feeding, and mobility and provide emotional support and companionship to patients, fostering a safe and supportive environment. Therapeutic Assistance: Participate in the implementation of individual care plans, developed in collaboration with the healthcare team and support therapeutic activities and rehabilitation programs under the direction of mental health professionals.

Safety and Wellbeing: Ensure the safety of patients by adhering to hospital policies, safety protocols, and emergency procedures and recognize and respond to crisis situations, applying de-escalation techniques as trained. Communication and Coordination: Maintain clear and compassionate communication with patients, their families, and the healthcare team and participate in team meetings to discuss patient progress, concerns, and care strategies. Record Keeping and Documentation: Accurately document patient care and activities in accordance with hospital policies and legal requirements and assist in the collection of data for research and quality improvement purposes. HEALTHCARE ASSISTANT January 2012 - September 2014 NAIROBI GENERAL CLINIC Nairobi, Kenya

Patient Care: Assist with patient preparation and the facilitation of clinical procedures, perform basic health checks, such as measuring patients' blood pressure, temperature and heart rate and provide personal care assistance to patients, including help with mobility, hygiene, and feeding. Clinical Support: Prepare and maintain clinical environments, including cleaning and sterilizing equipment, and ensuring that all necessary supplies are stocked and organized and help in managing patient records, ensuring accuracy and confidentiality in documentation and information management. Communication and Coordination: Act as a point of communication between patients and healthcare professionals, providing reassurance and support to patients and their families and Coordinate with other healthcare team members to ensure efficient workflow and high-quality patient care. Education and Health Promotion: Assist in providing health education to patients and their families under the guidance of healthcare professionals and promote healthy lifestyle choices and provide support for disease prevention measures. CARE ASSISTANT March 2010 - November 2011

KENYA RED CROSS SOCIETY Nairobi, Kenya

Emergency Response and Support: Provide immediate first aid and basic life support in emergency situations under the guidance of qualified personnel and Assist in the establishment and operation of temporary shelters and care centers for disaster and crisis-affected populations.

Community Health and Wellbeing: Participate in community health outreach programs, including vaccination campaigns, health education, and disease prevention initiatives and support the delivery of health and hygiene promotion activities, aiming to improve community health standards and knowledge. Support to Vulnerable Populations: Assist in the provision of care and support services to vulnerable groups, including the elderly, disabled, and those affected by chronic illnesses and provide psychosocial support to individuals and families coping with trauma, loss, or displacement.

Coordination and Collaboration: Work closely with volunteers, healthcare professionals, and other humanitarian workers to deliver integrated care and support services and engage with communities to understand their needs and facilitate the delivery of appropriate services.

Training and Capacity Building: Participate in training programs related to first aid, basic healthcare, emergency response, and psychosocial support and assist in the training of community members and volunteers in basic health care practices and first aid.

EDUCATION

Diploma - Community Health and development December 2006 Zetech University College, Nairobi, Kenya

Certificate - Computer Packages January 2005

Zetech University College, Nairobi, Kenya

CERTIFICATIONS

Care Certificate - Theory Standard 1 to 15 - Caredemy Online for Care, Nairobi, Kenya May 2023 Assessing Competence - Caredemy Online for Care, Nairobi, Kenya December 2023 LANGUAGE

Upper Intermediate (B2)

ENGLISH

Proficient (C2)

SHWAHILI

REFERENCE

Reference is available upon request.

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