Darnetta O. Holmes ***** Ledgemont Lane Apt ***

Addison, TX 75001

214-***-**** ad420o@r.postjobfree.com

Seeking a challenging position that will allow me

to utilize my communication, multitasking and organizational skills and over 30 years of project management and customer services skills.

Experience:

Ciox Health Solution – Outreach Agent

January 2023 – March 2024 (Remote)

• Use call scripts to encourage medical providers to send in charts via fax or mail.

• Respond to questions or concerns from provider offices.

• Follow up on initial contacts

• Complying with HIPAA (Health Insurance Portability and Accountability Act, ensuring the right to privacy for patient’s records

• Log all call transactions into the designated computer software system(s)

• Meet minimum call volume and quality requirements for the position: adhere to daily and weekly call goals as directed

• Accurate record keeping and Data Management

• Other duties as assigned

Richardson ISD – Private instructor

January 2016 - May 2023 (Richardson Tx)

• Reviewing classroom or curricula topics and assignments

• Assisting students with homework, projects, test preparation, papers, research and other academic tasks

• Developing and distributing teaching materials to supplement classroom lessons, including study guides

• Conducting practice tests to track progress, identify areas of improvement and help set goals for exam preparation

• Providing students positive and constructive feedback

• Instructing students both in person and over video chat

• Diagnosing student needs through active listening techniques and questioning strategies

• Recognizing different learning styles and student preferences

• Designing differentiated learning goals

BG Staffing – Leasing Agent

August 2014 – April 2020 (Dallas TX)

• Meeting potential renters and guiding them on tours of available units

• Following up on leads for potential renters

• Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified

• Preparing leasing documents for potential renters using property standards and regulations

• Handling the collection of rent payments, security deposits and application fees

• Keeping residents informed of any changes to rental agreements or upcoming property issues

• Building a rapport with current tenants to give them personalized service

• Keeping an eye on community facilities such as mailrooms, fitness centers and laundry rooms

Tri-Tax & Financial Service – OFC Mgr/Tax Preparer/Bookkeeper

October 2006 -Present (Remote)

• Accumulate and Evaluate Financial documentation for preparation of business

• Prepare required tax returns (Forms 1040, 1040A, 1065, 1120) Personal tax returns

• Audit tax documentation/submission of Personal and Business Tax Returns to IRS

• Generation of quarterly estimated tax payment - Personal/Business

• Process receipt of refund payments to clients

• General bookkeeping, Bank Reconciliations & Journal Entries

• Creation of Balance Sheet/Profit & Loss Statements

• Maintain quality tax standards and provide support year round to clients on tax issues

• Perform Quality Control

Fry’s Electronics – Sales Associate/Technical Support

December 2009 – December 2013 (Plano, Tx)

• Answer questions from customers utilizing technical support and Compliance Training

• Repair of on-site computers and technical support

• Coordinate shipping of customer or store merchandise electronics

• Maintain accurate logs of store inventory

Senior Underwriter – Top Tree Funding

June 2003 - May 2005 (New Orleans, LA )

• Determines acceptability of risks within program

• Services existing accounts (endorsement changes, certificates, and other service as needed)

• Assist regional manager and product leaders in further developing existing broker relations establish new relationships to attract business opportunities

• Underwrite and analyze new business and renewal submissions

• Cross-marketing with other XL lines

• Gather, analyze and evaluate risk exposure through appropriate risk documentation

• Determining acceptability of risks in accordance with company guidelines and standards

• Determine appropriate pricing based on financial and competitive analysis in line with compliance requirements

• Negotiate with brokers to reach positive and profitable outcomes

• Analyzes the quality, quantity, and profitability of Programs underwritten

Education:

• Southern University, New Orleans, LA - Studies in Elementary Education/Early Childhood Development

• Cameron Community College, New Orleans, LA - Studies in Data Processing and Accounting

• Alcee Fortier High School, New Orleans, LA – General Studies

• Studies in Small Business Development – The PLAN Fund

• Studies in Small Business Development – SBDC Small Business Administrative

Skills:

• Microsoft

• Word

• Excel

Power point

• Explorer

• AS400

• Iportal

• Lamp

• LMA

• Homesaver

• IVM

• Data Entry

• Customer service

• ILA

• Cross and Filenet

• Knowledge of RESPA

• Due Diligence/Loan review

• FHA/VA/ CONV

Contact this candidate