Gladynel Rivera

Manager at McDonald's

ad4204@r.postjobfree.com

413-***-****

New Haven, CT 06511

Work Experience

Manager

McDonald's

March 2024 - Present

Transitioning into the Manager role, I've taken on leadership responsibilities, overseeing staff performance, managing schedules, and ensuring operational excellence. My problem-solving skills have been crucial in resolving any issues swiftly to maintain customer satisfaction.

Customer Service Representative

Amazon

March 2020 - March 2022

Provided high-quality support to customers, addressing inquiries and resolving issues with efficiency and a positive attitude. Developed excellent communication skills and the ability to manage complex customer situations. Collaborated with team members to improve service procedures, contributing to a supportive and productive work environment.

Cashier

KFC

January 2019 - January 2020

Provided friendly and efficient customer service, accurately handling transactions and maintaining a balanced cash drawer. Demonstrated strong multitasking abilities by taking orders, managing the drive-thru window, and assisting with food preparation during busy periods. Attention to detail ensured order accuracy and customer satisfaction. Package Handler

Macy's

January 2017 - January 2019

Efficiently processed inventory, ensuring accurate and timely shipment of products. Organizational skills were key in managing stock and handling products with care to minimize damage. Worked collaboratively with a team to meet high-volume demands, especially during peak seasons, and maintained a clean and safe work environment. Education

Arroyo High School

High School Diploma

• Arroyo, PR

Skills

Organizational Skills Leadership Customer Service Problem-Solving Teamwork