Customer Service Representative
Resume:
Gladynel Rivera
Manager at McDonald's
**************@*****.***
New Haven, CT 06511
Work Experience
Manager
McDonald's
March 2024 - Present
Transitioning into the Manager role, I've taken on leadership responsibilities, overseeing staff performance, managing schedules, and ensuring operational excellence. My problem-solving skills have been crucial in resolving any issues swiftly to maintain customer satisfaction.
Customer Service Representative
Amazon
March 2020 - March 2022
Provided high-quality support to customers, addressing inquiries and resolving issues with efficiency and a positive attitude. Developed excellent communication skills and the ability to manage complex customer situations. Collaborated with team members to improve service procedures, contributing to a supportive and productive work environment.
Cashier
KFC
January 2019 - January 2020
Provided friendly and efficient customer service, accurately handling transactions and maintaining a balanced cash drawer. Demonstrated strong multitasking abilities by taking orders, managing the drive-thru window, and assisting with food preparation during busy periods. Attention to detail ensured order accuracy and customer satisfaction. Package Handler
Macy's
January 2017 - January 2019
Efficiently processed inventory, ensuring accurate and timely shipment of products. Organizational skills were key in managing stock and handling products with care to minimize damage. Worked collaboratively with a team to meet high-volume demands, especially during peak seasons, and maintained a clean and safe work environment. Education
Arroyo High School
High School Diploma
• Arroyo, PR
Skills
Organizational Skills Leadership Customer Service Problem-Solving Teamwork
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