Customer Support Medical Billing

John O Wright

Fairfield, OH *****

*******@*****.***

+1-513-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Medical Billing Specialist

TriHealth Inc. - Cincinnati, OH

December 2022 to Present

Claims

Senior Accounting Representative

UCHealth - Cincinnati, OH

2019 to March 2022

Insurance verification

• CRCR Certified

• Healthcare

• Medical Billing

• Coding

• Icd-10

• Epic

• Denials

• Reconsideration

• Aging accounts

Government Security Officer Part time

SCIS Security - Cincinnati, OH

December 2020 to August 2021

Government security facilities

Revenue Cycle Specialist

Ensemble Health Partners - Mason, OH

March 2016 to March 2019

• Registration

• Scheduling patients

• Doctor appointments

• Collection Copayments

• Insurance verification

Sales and Customer Support

Shoptech Software - Cincinnati, OH

2015 to 2018

Sales and promotions

• Marketing

• Product knowledge E2 Shop System /Pro

• IT Support

• problem solving

• CompTIA+A

• Customer Support

Workforce Management Analyst

VXI Global Solutions - Cincinnati, OH

March 2013 to March 2015

• manage agents from four states Illinois California Texas and Ohio

• Forecast Labor requirements

• Create and manage staff schedules for productivity STAFFmark

Staffmark - Cincinnati, OH

2007 to 2014

• Customer support

• Full filament team

• Stocking

• Fork lift operator

• Machine Operator

• Dock worker

• IT support

Loan Officer

Alliance Mortgage group - Cincinnati, OH

2004 to 2007

Home refinancing

● Lending, upselling products for successful business

● Evaluate loan applications and documentation

● Credit lines, reverse mortgages, home equity

Education

Leadership/ Industrial Design

University of Cincinnati

2009 to 2012

Associates Degree

Art Institute - Cincinnati, OH

June 2008

Skills

• Vm

• Cms

• Iex

• Excel

• Microsoft excel

• Powerpoint

• Basic Math

• Customer Service

• Microsoft Office

• CPT Coding

• Medical Coding

• Workforce Management

• Microsoft Word

• Security

• Typing

• Filing

• Cash handling

• Windows

• Sales

• Illustration

• Adobe Creative Suite

• Data visualization

• UI

• UX

• Healthcare (4 years)

• ICD-9

• Medicare

• Documentation review

• Medical billing

• ICD-10

• Adobe Photoshop

• Physiology knowledge

• Anatomy knowledge

• Medical terminology

• Information security

• UNIX

• Microsoft SQL Server

• Project management

• Epic

• Linux

• Oracle

• Dispatching

• Kronos

• Software troubleshooting

• SharePoint

• VMWare

• Microsoft Windows Server

• vSphere

• vCenter

• Laboratory experience

• Intune

• Data collection

• Mobile devices

• Operating systems

• 4G/LTE

• Workday

• Product management

• Confluence

• Salesforce

• Research

• Tractor-trailer

• Commercial driving

• IVR

• Writing skills

• Communication skills

• Driving

• Delivery driver experience

• English

• Military

• Adobe InDesign

• Layout design

• Adobe Illustrator

• Graphic design

• Adobe Acrobat

• Negotiation

• Healthcare management

• EHR systems

• HTML5

• AP style

• CSS

• E-commerce

• Digital design

• Color theory

• Account management

• Supervising experience

• ICD coding

• Records management

• Inpatient

Languages

• English - Expert

Certifications and Licenses

First Aid Certification

NMLS

Epic Certification

CDL

Driver's License

Air Brake Endorsement

CDL A

Forklift Certification

Tanker Endorsement

Guard Card

Baton Permit

Doubles/Triples Endorsement

Hazmat Endorsement

PERC Card

CDL C

X Endorsement

Certified Coding Specialist

Certified Professional Coder

RHIT

RHIA

CCNA

Assessments

Customer service — Completed

August 2021

Identifying and resolving common customer issues

Full results: Completed

Call center customer service — Completed

June 2021

Demonstrating customer service skills in a call center setting Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Computer Skills

Microsoft Excel, IEX System, VM ware Windows, PowerPoint, CMS systems and Adobe Suit CS6 References Upon Request,EDI

Sales

Customer Support

Contact this candidate