MICHAEL H. CHRISTENSEN

** ********** ******, ******, *** 3BX, UK

+ 44 (0-777-***-**** · ad41z3@r.postjobfree.com

PROFILE

Highly accomplished, results-driven IT Management professional with extensive international experience in directing corporate technology operations and initiatives. Special expertise in project planning and management, change management, cost control, and infrastructure improvement. Adept at directing upgrades, implementations, and migrations, in accordance with PMI project management methodologies. Excellent leadership and problem-solving skills.

Areas of Expertise

IT Operations · Program & Project Management · Strategic Planning · Change Management

Team Leadership · Infrastructure Improvement · Process Optimisation · Technology Deployment

System & Network Reliability · IT Security · Network Support · Solution Development

PROFESSIONAL EXPERIENCE

BEST4BUSINESS ACCOUNTANTS LIMITED, London, UK · May 2023 – Present

IT Manager

Managing a small team of technicians supporting the day to day IT infrastructure and end-user community while working on several projects:.

Rectifying a dysfunctional Azure cloud platform

Align Microsoft licensing according to usage

HEALTH PROTECTION SURVELLIANCE CENTRE, Dublin, Ireland · Oct 2022 – Mar 2023

IT Manager (Contract)

Managed a team of 8 technicians working on operations and projects:

Microsoft Azure and Microsoft 365 adoption

Local Area Network upgrade

System Hardware upgrade

THE GOLDSMITHS COMPANY. London, UK · Sep 2021 – Dec 2021

Head of IT

Working on IT Strategy initiatives such as:

IT Outsourcing.

Cloud Adoption.

WATERWAYS IRELAND. Enniskillen, Northern Ireland · Sep 2020 – Jan 2021

IT Project Manager (Contract)

Conducting a feasibility study of the following projects:

Cloud Migration.

-Azure

Cloud to Cloud Backup.

-Veeam

GAB IN EMPLOYMENT · May 2018 – Jan 2020

Spend time with my newly married wife in Tanzania, Africa.

HUTCHISON PORTS LIMITED. Karachi, Pakistan · Apr 2016 – Mar 2018

Head of IT (Contract)

Leading the transformation of the IT Department from being solely project driven, to encompass both project and operational tasks.

Empowering staff and managers while building a strong culture within the IT Department.

Being a participating member of the Local Management Team and also participate in projects lead by the Hong Kong Headquarter. Administered budgets.

Accomplishments:

Managed the implementation of the Terminal Yard Wifi.

Build the IT infrastructure of 26 physical servers and 32 virtual servers..

Managed the implementation of the Terminal Operations & Billing System

Developed the Business Continuity Plan & the Disaster Recovery Plan.

Developed 5 year IT Roadmap, to align IT with the Business.

Build and improved vendor relationships.

Worked closely with Head of HR while implementing a Human Resource Management System.

Researched cloud adoption for the organization.

SECUREWAIS UK LIMITED, London, UK · Jan 2015 – Dec 2015

Senior IT Manager

Managed the IT department and internal IT infrastructure.

Managed client facing IT and security projects.

TANGA CEMENT COMPANY LIMITED. Tanga, Tanzania · Jan 2012 – Feb 2014

IT Manager (Contract)

Improved the image of the IT department by managing the IT Team so they changed their attitude from a reactive to a proactive approach to tasks and issues..

Improved the IT and telephony infrastructure by introducing higher levels of technology.

Introduced substantial cost savings by selecting new suppliers with higher understanding of SLA’s and services. Administered budgets.

Accomplishments:

Introduced structured cabling throughout the cement plant

Designed and established an improved WAN infrastructure connecting the four Tanzanian offices with data centre and HQ in South Africa. Cost savings 35% annual.

Virtualized the server infrastructure.

Mentoring junior team members.

GAB IN EMPLOYMENT · May 2010 – Sep 2012

Travelled in Middle East and North Africa.

GALLAGHER BASSETT INTERNATIONAL LTD., London, UK · Jul 2001 – Mar 2010

IT Manager

Directed IT and telephony operations for claims and risk management company with six locations. Supervised team of nine employees plus several consultants. Planned and managed critical projects to improve organisational operations. Administered budgets.

Accomplishments:

Reduced internet costs 75% and improved site connectivity by upgrading the WAN infrastructure.

Designed and established IT infrastructure for three new branch offices and 3 relocated sites.

Lowered document cost 50% by implementing document management system for Operations.

Achieved 40% cost-per-computer reduction by designing and migrating infrastructure from Windows NT to Windows 2003 Active Directory platform.

Increased productivity by introducing Blackberry’s to organisation.

Lowered spending by building network of loyal suppliers and negotiating better rates.

Streamlined budget by identifying and eliminating unnecessary IT expenses.

Enhanced efficiency by deploying several NetApp storage solutions.

Introduced procedures to ensure organisation remained SOX compliant.

CPR WORLDWIDE, London, UK · Jul 2000 – Jul 2001

IT Manager

Oversaw IT operations for healthcare public relations firm. Maintained network and email system. Planned and led software and hardware updates, replacements, and installations.

Accomplishments:

Increased efficiency and reliability by migrating company from Windows 95 to Windows 2000.

COM-IT, Niva, Denmark · Jan 2000 – Jun 2000

IT Consultant

Carried out troubleshooting of software and hardware issues at customer sites.

Accomplishments:

Successfully installed remote access Virtual Private Network (VPN) for customer.

Managed programming of specialised software for client.

EDUCATION

Master of Science in Information System Management, University of Liverpool, UK (2008)

Business Diploma, Copenhagen Business College, Denmark (1991)

Graduate, Haderslev Business School, Denmark (1987)

CERTIFICATIONS & TRAINING

Microsoft Certified Systems Engineer

Compaq Accredited Systems Engineer

PMI Advanced Project Management

System & Network Security

LANGUAGES

Danish, English

MILITARY SERVICE

Danish Army (8 years)

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