Patient Care Customer Service

Lydia Valentin

**** ******** **. ************, ** 19137

T: 267-***-****

Email: ****************@*****.***

SUMMARY:

Obtaining a position in a results-oriented company that seeks an ambitious conscious bilingual person where acquired skills and experience will be utilized toward continued growth and advancement.

EMPLOYMENT HISTORY:

November 2019- August 2020 iRhythm Remote/Philadelphia, PA Cardiac Technician

• Monitor heart rates and heart rhythms of cardiac patients, Record heart rate and rhythm in along with any additional information.

• Reporting information to Dr. for any changes in rhythm or heart rates on the patient.

• Monitor patients live and daily reports on a computer.

• Interpret cardiac rhythms.

February 2009- October 2019 LIFEWATCH PHILADELPHIA, PA Cardiac Technician

• Interpret cardiac rhythms and rates.

• Monitor heart rates and rhythms of cardiac patients, Record heart rate and rhythm in along with any additional information.

• Monitor Patients on a computer.

• Reporting to the Dr. for changes on the patient. Patient Care Coordinator

• Build business relationships

• Specialize in providing excellent patient-care

• Displayed strong clinical skills

• Listen attentively to patient needs to ensure a positive customer

• Complied with HIPAA standards in all patient documentation and interactions

• Provided patient care and safety

• Effective interpersonal, communication and teamwork skills

• Encourage growth, provide feedback, and coaching other employees Customer Service Representative

• Well-developed administrative abilities

• Hard working detail oriented, able to multi-task

• Outstanding communications skills

• Extensive background in customer service

• Mentor and motivate new employees

September 2006-January 2009 LANE BRYANT PHILADELPHIA, PA Assistant Store Key Manager

• Ensure that my store meets and exceeds the highest goals in the region

• Mentor and motivate new employees

• Assisted on client calls, discussed goals and methods used to reached those goals

• Encouraged growth provide feedback, coaching that will enable employees to advance in their careers

• Used toastmasters experience in critical decision making Customer Sales Representative

• Mentoring new Service Representative

• Small Business Representative

• Training results-oriented representatives in customer relations Supervisor

• Monitoring and mentoring employees in group

• Training and evaluating the production of employees in group

• Working alongside the executive team to ensure that client goals are met Retail Representative

• Assisted in translating and marketing to Hispanics

• Cleaning and organizing store

EDUCATION:

Sept 2000- Jun 2003 Thomas Edison High school PHILADELPHIA, PA Diploma

RELEVANT SKILLS:

KNOWLEDGE IN MICROSOFT EXCEL, MICROSOFT WORD, MICROSOFT OUTLOOK, BILINGUAL BOTH SPANISH AND ENGLISH

REFERENCES:

Available upon request

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