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Customer Service Sales Associate

Location:
Allentown, PA
Posted:
April 16, 2024

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Resume:

Keyri J Capellan

484-***-****

ad41yb@r.postjobfree.com

Professional Summary:

Bilingual, well-spoken Electronic Health Records student with 3+ years experience in healthcare settings.Digital sales associate for 2 years.Professional skills include excellent customer service and strong written and verbal communications skills. Compassionate, flexible, and organized professional looking for a fulfilling opportunity to work in a community medical office. Medical coding skills. EHR analysts.Monitoring information quality and compliance. Analysts duties include planning, studying, developing, and implementing an electronic health records system.

Education:

William Allen high school Diploma:2015-2018

Lehigh carbon communication college : laboratory technician and criminal justice 2018-2021

McCann School of Business and Technology, Allentown, PA

Associate of Specialized Business, Electronic Health Records

Expected Graduation:April 21-Graduated 2023

Valley Manor Rehabilitation Center, Coopersburg, PA

Certified Nursing Assistant February 2021 - Present

●Completing daily tasks by paying attention to detail in patient charts, and forms containing pages of pertinent health information that must accurately be interpreted and transcribed

●Paying close attention to patients’ nonverbal cues and be on the lookout for any physical or mental health changes.

●Utilizing clear and direct communication skills

●Working directly with many different groups, from patients and their family members to doctors, nurses, physical therapists, and social workers.

●Utilizing knowledge of medical terminology between the patient and their medical team, and relaying information the the patient by using the proper medical terminology

●HR assistant

●Digital customer service

Fellowship Community, Whitehall, PA

Certified Nursing Assistant July 2019 - February 2021

●Provided constant comfort and care to patients in nursing facility

●Worked with sick patients who were irritable due to their medical issues

●In some cases, elderly patients were confused, scared, aggressive, or suspicious of their environment and of the caretakers trying to help them

●Utilized empathy, compassion, and other soft skills that are crucial for every resident and family member

Medoptic PC (EHR) 2022-presente

●150 clinicals hours then I got hired.

●Perform clerical task such as photocopying, faxing, mailing, sorting/distributing documents and scheduling patients.

●Conducted diagnostic tests and assisted in the care and treatment of ophthalmology or optometry patients.

●Verified and updated patients,insurance coverage, collected co-pays and deductibles as needed.(or contact the insurance carriers )

●Communicate with IT staff about digital systems or software outcomes

●Contact insurance carriers

●Submit medical claims

EHR -Codes and abstracts. Performed data entry codes and also maintained up-to-date. Contain a patient’s medical history, diagnoses, medications, treatment plans. Clinical decision. Submit up to date claim codes. Contact patient insurance.

●ability to use multiple software programs.

●Communicate with customers, in English and in Spanish . Also have very excellent oral and written communication skills

●industry skills, like Accounts Receivable (AR) and Cash Handling, for the company.

●Market the company, logo and great at sales associate

●Execute 100% of cash credit transactions and also ensured the totals matched the recorded receipts

●Sales associate

●Digital ma

Certifications:

CPR Certified: valid until 2024

CNA:valid until 2025

Carecredit :valid until 2025

EHR: valid until 2025



Contact this candidate