Christopher H. Spera

** ********** ****, ******, ** 60543 615-***-**** ad41y4@r.postjobfree.com

Summary

Highly self-motivated, strategic, and goal-driven QA/QE practitioner with 30+ years of Quality Engineering Program Management expertise in software quality/functional testing, Compliance, and Regulatory Affairs. With a well-documented track record of overcoming organizational and technological challenges, I ensure Quality Engineering efforts finish on time and on budget with clearly defined and well-socialized release risk assessment and mitigation communications. Industry Certifications

Certified Scrum Master CompTIA A+ ce Certified CompTIA Server + Certified

CompTIA Security + Certified CompTIA Network + ce Certified CompTIA IT Operations Specialist (CIOS) Certified

CompTIA Network Infrastructure

Professional (CNIP) Certified

CompTIA Secure Infrastructure

Specialist (CSIS) Certified

Microsoft 98-367 MTA Security Fundamentals

Certified

Microsoft 98-365 MTA Windows Server

Administration Fundamentals Certified

Microsoft 98-366 MTA Networking

Fundamentals Certified

Certified ISO 9000 Lead Assessor

Highlights

Proven Enterprise-Level Project

Management

Client Implementation Management

Strategic Automation Testing

Strategic & Tactical SI Testing

Establish, enhance and maintain a QA/QE

Center of Excellence

Enterprise Cloud-based Solution Testing

Waterfall & Agile Expert

Test Planning & Reporting

Risk / Mitigation Plans

Business Analysis

Leadership, Team Building &

Mentoring

Effective Leadership & Team

Building

Requirement Gathering

Project Estimations

Quality Analysis

Technical Documentation

Establish & Implement QE Automation

Framework Standards

Professional Experience

Sr. Manager – Delivery & Implementation, Individual & Family Markets February 2023 – Present Healthcare Services Corporation – BCBS of IL, OK, TX, NM & MT

Managing a team of 7, ensure the delivery of the entire Product Portfolio for all five states across all lines of business for the Individual and Family Market Division.

Track Plan readiness ensuring Provider Contracting; Sales & Enrollment; Servicing, Claims, & Managed Care, UAT

& Vendor Management, and Intake and Support Pillars are enabled to support member needs over the Plan Year.

Manage Pillar processes to ensure that as Health Plans change and evolve year over year, that Project Teams can implement new healthcare networks and health plans as needed and required by both internal and external requirements (including regulatory mandates and filings). Practice Manager – Quality Engineering, Chicago & Dallas Markets, December 2021 – January 2023 Unify Consulting, Chicago, IL

• Stand-up a managed service (Salesforce Quality Testing Service) talent acquisition, educational and mentoring program (UPrentice) engineered around young, Rising Stars (top of their class, 0-3yrs experience) that teaches potential IT Talent, Quality Engineering. Results include securing over $2.0M in new business and Practice growth of over 30%

o Devise and implement a staffing strategy to attract the right recruits. o Design an educational curriculum that emphasizes a TQM and a “Shift Left” take on Quality Engineering. o Coordinate with other organization business lines and practices that naturally partner with QE (DS/DE, Development, Security, SFDC, Agile (PO/PM, SM, etc.), and gain their support to provide training and introductory education modules

o Guide and provide organizational context and mentoring to program participants. o Develop and guide BD/AM team members on the best way to position and sell the Managed Service o Cultivate the Sales Pipeline and secure paid, near/farm-shore engagements for a team of 7-30 Christopher H. Spera 615-***-****

participants, with both existing and new clients/logos

• Create and execute on QE Practice Sales strategy for the Chicago & Dallas Markets. Provide Monthly QE Market Status Updates to National Practice Management and the Technology Enablement Service Line VP as well as Market General Managers

• Work with Business Development & Account Management to Identify, Sell, and Staff Quality Engineering- based engagements concentrating in both the Chicago and Dallas Markets as well as Nationwide, as needed.

• Actively recruit and interview potential Quality Engineering Candidates for in/out of Market Engagements.

• Design, Staff, and, as needed, lead Quality Engineering based Design Solutions intended to implement Industry and Regulatory Oversite-based Best Practices

• Act as a customer advocate, ensuring customer needs are addressed by implementing technology, process, and practice that satisfy their engagement requirements. Senior Consultant 03-2021 – Present

Unify Consulting, Chicago, IL

Disney Parks & Recreation – Provide QA Organizational Assessment including Process, Tools and Personnel with an overall report out to QA Leadership on an implementable strategy

AirBnB – Assume leadership of Trust QA sub-Team of 5. Run daily Scrum activities for Trust QA manual testing execution and for the global test automation team. o Facilitated Product & engineering teams to insure timely delivery by identifying and resolving conflicts o Triaged manual and automated testing defects by maintaining a well-groomed backlog with Product and Engineering

o Developed and executed BDD based manual and automated tests via Robot, Cucumber and Gherkin. o Provided leadership during process reengineering assessment and input for the Global QA process. Communicate Trust Team accomplishments to the Global QA Team o Monitored KPIs and OKRs and report monthly results to senior IT management and other organizational stakeholders

Gilead Life Sciences – Create, author and present an enterprise QE Strategy and Test Plan for Upcoming Model N implementation.

o Assess current and existing artifacts, tools and planning. Create and author a gap assessment between existing methodology and best practice

o Create, author and present to client stakeholders a strategic and tactical plan to bridge the gap and upgrade their processes, incorporating all required local, state and Federal regulatory requirements and recognized compliance framework guidelines

o Create and present a staffing plan.

T-Mobile – Create, define, and implement an Enterprise QE Strategy, Test Data Strategy, and Test Plan for both Enterprise SIT and UAT Testing for TETRA 2.0.

o Assess current testing practices, resources and deliverables for the current TETRA 1.x implementation. Work with SQaR, existing vendors, existing business and executive stakeholders and propose improvements. o Act as a go-between between vendors & all QE teams. o Develop timelines and plans to ensure testing activities complete on time and on budget o Report progress to Enterprise Program Team and follow up with required action items.

Amazon GREF (Global Real Estate and Facilities) DART – Test Automation Proof of Concept and full Agile Assessment. With a team of 5, conduct and report on a proof of concept for Salesforce-based test automation o Automate an existing set of manual test cases to prove out the concept of the use of Provar to automate test for their SFDC applications.

o Plan and execute a full QE Testing and SDLC Assessment.

QE Testing – for 13 of 46 maintained group applications, assess the level of effort required – man- hours and technical difficulty – to automate testing for each app fully

SDLC – Analyze and assess existing process, tools and people. Provide a recommendations for a full Agile Development, Release and Delivery strategy that will insure the continued success of each application and application team.

o Report out progress and issues to DART group management. Christopher H. Spera 615-***-****

CORPORATE QUALITY ASSURANCE MANAGER, GLOBAL HEAD OF QA 04/2019 – 12/31/2019 Anju Software, Lisle, IL

Corporate Software QA Transformation. Establish global QA strategy for Medical Affairs and Clinical Affairs divisions. Construct a QA/QE Center of Excellence

Assess, Guide, and provide strategic and tactical direction for staff in multi-domestic and offshore locations.

Assess and Consolidate the Software Quality Assurance Process across ALL Anju Software divisions. Ensure process and methodology are scalable as new divisions and SaaS products come online.

Standardize Anju Automation Testing across Enterprise Cloud and Mobile platforms. Manage QA release timelines and efforts for MA & CA divisions and report progress

Assess and Consolidate Agile Tool Implementation and Use across all Anju Software divisions for enterprise, integrated applications, including Jira for Planning and Development and SpiraTest for Test Case execution and results reporting

With assistance from IT, configure and implement continuous integration/ continuous deployment processes via standardized architecture, process, and tools, across all divisions that permit rapid, scalable, and constructive deployment and rollbacks

ASSIST. VICE PRESIDENT, HEAD OF PRODUCT SUPPORT, QA AND TESTING 11/2014 – 05/2019 Millennium Trust Company, Oak Brook, IL

Implement Requirements Management & Traceability process to insure Business needs are clearly identified and socialized between development and testing. Author, revise and rewrite requirements as necessary to insure clear business intent and testability.

Define strategic BA & QA tool implementation guidelines. Manage tactical implementation of BA and SQA tools. Ensure that all defined and implemented process, tools and procedures integrate with established PMLC and SDLC methodologies

Manage the allocated finances for QA efforts for all assigned projects, partnering with development and business teams

Define, create & implement strategic test strategies and approaches are in place, guiding efforts to build Regression Test Case repository, leading resources to meet project goals

Define overall manual and automated testing strategy and test processes for new and existing product lines including responsive design for mobile apps, SOAP/REST API Testing for client interfaces

Enforced well-designed and efficient Java-based automation and performance testing processes

Drive QA's Strategic Importance with business management (AVP, VP, SVP and above) and gain support, ensuring that all customer facing, functional and non-functional requirements are identified and prioritized Other Work History

Manager QA & Testing – State of NE QAT Global, Lincoln, NE 2013 - 2014 Test Coord, QA Mgr., Defect Mgr. - HCSC Galmont Consulting, Chicago, IL 2010 - 2013 Manager, IT Service - QA Nicor Gas NueVista Group, Chicago, IL 2010 - 2010 Project Leader, QA & Change Management Rush University Medical Center, Chicago, IL 2008 - 2010 Sr, Manager – QA & Testing Crawford & Co./ Olenick & Assoc, Chicago, IL 2008 – 2008 Director, QA & Compliance R.H. Donnelley/ LocalLaunch, Chicago, IL 2007 – 2008 QA Team Lead Qualifacts Systems, Inc., Nashville, TN 2005 – 2006 Lead Data Quality Analyst American Healthways, Nashville, TN 2002 – 2005 Director of QA & Process Architecture Medibuy, Nashville, TN 2000 – 2001 Executive Manager, QA & Regulatory Affairs Leica Microsystems, Inc., Deerfield, IL 1997 – 2000 Coordinator, Y2K Products Compliance Leica Microsystems, Inc., Deerfield, IL 1998 – 2000 Manager, Software Quality Engineering Videojet Systems Int., Inc., Wood Dale, IL 1995 – 1996 Education

Quality Management in Manufacturing – DePaul University, Oak Brook, IL 1995

BA in English and Technical Writing – Stephen F. Austin State University, Nacogdoches, TX 1990

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