Delta Atkins

832-***-**** • ad41xp@r.postjobfree.com • Houston, TX 77099

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Summary

Skills • [Type] Industry Regulations Knowledge

• Travel Planning

• Clerical Support

• Problem Resolution

• Retail Sales Customer Service

• Prioritization

• Stockroom Procedures

• Stocking and Replenishing

• Problem-Solving Abilities

• Microsoft Outlook

• Creative Problem Solving

• Paperwork Processing

• Order Fulfillment

• Order Processing

• Microsoft Office Suite

• Office Equipment Proficiency

• Microsoft Excel

• Adaptive Team Player

• Stock Management

• Typing [Number] WPM

• High-Energy Attitude

• Critical Thinking

• Sales Expertise

• Customer Relations

• Reading Comprehension

• Conflict Resolution

• Positive and Professional

• Shipping and Receiving Understanding

• Team Development

• Lead Generation

• Customer Service

• Computer Proficiency

• Staff Training

• Sales Closing

• Typing Proficiency

• Multi-Task Management

• Store Maintenance

06/2010 - Current

Delta D's Kitchen, Restaurant Owner, Houston, TX 06/2023 - 07/2023

Customer Service Representative, Murphy USA, Houston, TX Cash handling and processing

Positive attitude

Customer engagement

Service and people oriented

People person personality

Conflict resolution expert

02/2023 - 06/2023

Customer Service Representative, Circle K, Houston, TX 10/2022 - 01/2023

Customer Service Cashier, Marshalls & HomeGoods, Houston, TX Experience

Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.

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• Sliced meats and cheeses and weighed deli items for customers. Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.

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Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.

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• Organized ingredients and restocked supplies to prepare for busy periods.

• Stored perishable food items in freezer or refrigerator to protect from spoilage.

• Provided customers with fresh product and correct portion size to minimize shrink.

• Informed customers of deli specials to increase profits.

• Documented and entered special orders for event catering and party trays. Hiring and training restaurant staff following company policies, speaking with diners to address concerns or solve problems and creating work schedules for staff.

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• Processed cash withdrawals, deposits, and selected internal and external account payments.

• Hired, trained employees including kitchen staff on my special recipes. Control operating costs and promoting efficiency including weekly, monthly annual finance reporting.

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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

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Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

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Remained calm and professional in stressful circumstances and effectively diffused tense situations.

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• Developed strong customer relationships to encourage repeat business.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Collected credit card and cash payments to complete transactions for customer orders.

• Greeted customers and responded to informational requests.

• Handled customer complaints and concerns promptly, escalating complex issues to direct 09/2021 - 12/2022

Home Health Care Provider, Noel Healthcare Services, Houston, TX, TX 06/2017 - 03/2020

Customer Service Associate, Remarkable Bargains, Houston, TX, 77012 supervisor for quick resolution.

• Built loyal clientele through friendly interactions and consistent appreciation.

• Maintained cleanliness and presentation of stock room and production floor.

• Maintained clean and well-organized environment for client happiness and safety.

• Supervised medication administration, personal hygiene and other activities of daily living.

• Dressed, groomed and fed patients with limited physical abilities to support basic needs.

• Assisted with client personal care needs to foster independence and well-being. Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.

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• Arranged medications and dispensed prescribed doses at scheduled intervals.

• Prepared meals and snacks to meet individual nutritional requirements. Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.

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• Prepared patients for both routine tests and complicated surgeries. Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.

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• Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.

• Accompanied clients to doctors' offices or on other trips outside home.

• Delivered high level of assistance with cooking, meal preparation and shopping.

• Planned, prepared or served meals to patients according to prescribed diets.

• Checked patients' pulse, temperature and respiration.

• Assisted clients with proper exercises and rehabilitation.

• Transported individuals to medical appointments and assisted with errands. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

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Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

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• Addressed inquiries, resolved customer issues and managed customer relations. Responsible for handling a wide range of incoming calls and face to face meetings with customers. Also in charge of resolving all interactions positively and to customers satisfaction.

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• Handles incoming calls or inquiries from prospective customers or clients, up to 50 calls daily.

• Assists customers effectively by solving customer disputes received an average 90% rating. Provides customer additional information of services resulting in sales improving by 10% in 2019.

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06/1996

High School Diploma

Contemporary Learning Center, Houston, TX

Education And

Training

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