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Curriculum Vitae

Dr. Emmanuel Nsabimana

PERSONAL INFORMATION

Surname: Nsabimana

Names: Emmanuel

Date of birth: 05 January 1980

Gender: Male

Marital Status: Married

Nationality: Rwandan

Residence address: Masaka Sector, Kicukiro district, Kigali City Cell & WhatsApp: +250-***-***-***

Email: ad41xm@r.postjobfree.com

EDUCATION

2022: Doctorate of Technology (DTech) in Tourism & Hospitality Management from the Cape Peninsula University of Technology, Cape Town, South Africa. 2011: Masters’ Degree in Tourism and Hospitality Management, Cape Peninsula University of Technology, Cape Town, South Africa. 2008: Bachelor of Commerce (Honours) Degree in Business administration

(Finance option), University of Western Cape (UWC), Cape Town, South Africa. 2005: Bachelor’s degree (Cum Lauda) in Hospitality Management, Cape Peninsula University of Technology (CPUT), Cape Town, South Africa. WORK EXPERIENCE

1. October 2023 – Ongoing: Executive Management Consultant at GoDiscover Africa Ltd

Main responsibilities

Advisory on the overall management of the company

Advisory on tour operating unit functions

Advisory on events management unit activities

Advisory on car rental unit operations

Advisory on hotel/accommodation booking functions

2. October 2023 – Ongoing: Independent Consultant in areas of Tourism, Hospitality, Conservation and Business Management

Main areas of focus:

Strategic guidance for starting up a new venture in tourism and hospitality; Testing new tourism and hospitality products;

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Development of business strategies and plans for Tourism & Hospitality businesses

Corporate Tourism and hospitality tailor made trainings – staff trainings Recruitment services for hospitality and Tourism establishments Advisory service on events management

Freelance consultant and expert for consulting companies in areas of Tourism, Hospitality, Conservation and Business Management

Assist in Conducting tourism and hospitality market research for businesses interested or operating in the industry

Curriculum development and reviews for Tourism & Hospitality academic institutions

Peer review services for journals, books and articles in areas of Tourism, Hospitality, Conservation and Business Management

Theses & Dissertations proofreading services in areas of Tourism, Hospitality, Conservation and Business Management.

3. 4th January 2019 – 12th October 2023: Head of Tourism Regulation Department, Rwanda Development Board (RDB).

Responsibilities:

a. Coordination of daily department activities;

b. Representing the department in the senior management meetings of the institutions.

c. Devising enforcement strategies for the tourism regulations in the tourism and hospitality industry in Rwanda;

d. Overseeing licensing and grading of tourism entities in Rwanda (hotels, restaurants, bars, tour companies,…);

e. Ensure service standards are maintained within the tourism and hospitality sector in Rwanda, through customer care campaigns and service monitoring and physical inspections of entities;

f. Collaborate with regulators of other institutions in the private sector (financial sector, health sector, telecommunications,…) to ensure service standards are implemented and maintained.

4. March 2017 – December 2019: Customer Care & Regulatory Division Manager, Rwanda Development Board (RDB).

Responsibilities:

a. Coordination of daily division activities

b. Devise strategies in implementation tourism regulations in the tourism and hospitality industry in Rwanda;

c. Overseeing licensing and grading of tourism entities in Rwanda (hotels, restaurants, bars, tour companies,…);

d. Ensuring harmonization of standards and tourism regulations within the framework of East African Community Tourism Platform. e. Ensure service standards are maintained within the tourism and hospitality sector in Rwanda, through customer care campaigns and service monitoring and physical inspections of entities;

f. Collaborate with regulators of other institutions in the private sector (financial sector, health sector, telecommunications,…) to ensure service standards are implemented and maintained.

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g. Ensuring good customer service in the overall service industry and specifically implementation of Na Yombi Customer Care campaign. 5. July 2015 – February 2016: MICE Research Specialist, Rwanda Convention Bureau (RCB), Kigali – Rwanda.

Basic responsibilities:

a. Research on MICE trends in the region

b. Cost benefit analysis for events and conferences to be hosted in Rwanda. c. Conduct satisfaction and expenditure surveys on MICE delegates. d. Hotel sites visits and making accommodation recommendations to conference delegates.

e. Advise the sales desk on conference leads for possible bidding. f. Make a regular account (inventory) of accommodation and conference facilities in Kigali and their status.

g. Facilitating in coordination and organisation of key international conferences and events hosted in Rwanda.

h. In particular, in charge of accommodation for conference delegates during African Union Summit held in July 2016 at Kigali Convention Center and during World Economic Forum - Africa (WEF) held in Kigali City in May 2016. i. During CHAN, I was assigned to monitor customer service within the hosting hotels in Rubavu and Huye Districts. Relevant inspection recommendations were made and followed up.

6. January 2010 – July 2015: Lecturer at Rwanda Tourism University College

(RTUC), Currently University of Tourism, Technology and Business studies (UTB), Rubavu & Kigali – Rwanda.

Basic responsibilities:

a. Development of course outlines, scopes and course contents – delivered courses include among others: introduction to tourism, introduction to hospitality, Customer care & Customer Relationship Management, Hospitality and Tourism Marketing, Food & Beverage Services, Front Office Operations, housekeeping Operations, Beverage Merchandising, Financial Accounting, Strategic Management, Tourism policy & planning, Tour operation management, Tourism Product Development, Tourism Destination Management, Entrepreneurship Skills Development (in hospitality & tourism sector) as well as introduction to research skills.

b. Delivery of class lectures

c. Responsible for students’ evaluation in modules taught. d. Involvement in other expert and training tasks assigned by the university. e. Supervision of final year students’ research projects. 7. December 2014 – April 2015: Contractual short term consultancy for hotel management services at Great Seasons Hotel, Gacuriro – Kigali, Rwanda. Basic responsibilities:

a. Setting up the hotel structure (organisational chart design) b. Job profiles design for different positions within the structure c. Head hunting and hiring of the hotel manager

d. Recruitment exercise: setting minimum requirements, pre-selection, interviews and selection of final candidates.

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e. Staff technical skills training (F&B and Housekeeping) and customer care training f. Set up of the hotel for the opening.

g. Running opening ceremony activities

h. Post opening management coaching for 4 months (putting documentation in place, conducting staff meetings, staff supervision, marketing activities ) 8. January 2014 – December 2014: Lecturer – Part time Lecturer at Mount Kenya University Rwanda [MKUR] (Currently Mount Kigali University). Basic responsibilities:

a. Development of course outlines, scopes and course contents – delivered courses include among others: introduction to tourism, Tour Operations Management, Tourism Geography and Destination Management, Tour guiding Services and Tourism Product Development.

b. Delivery of class lectures

c. Responsible for students’ evaluation in modules taught. d. Involvement in other expert and training tasks assigned by the university. 9. June 2010 – July 2015: Standing–in as Head of Department for Travel and Tourism Department (TTM) at RTUC - Gisenyi Campus. Activities:

a. Report all departmental related activities to the main HOD based in Kigali, copying to the Director of Gisenyi Campus, the Vice Rector Academics and the Rector (Vice Chancellor).

b. Oversee the implementation of the curriculum within the department in Gisenyi campus.

c. Harmonize the department time-table with other departments to make sure classes do not overlap, especially those with general or common courses which cut across departments.

d. Plan and conduct academic field trips for students from the tourism and travel department.

e. Approval of research topics for final year students for the final research dissertation.

f. Allocation of supervisors to final year students for their final research projects. g. Organization of defense schedules and allocation of research project evaluators. h. Any other departmental administrative work.

10. February 2012 – December 2012: Part time Customer Care and Hospitality Trainer at Agahozo Shalom Youth Village, Rwamagana. Activities:

a. Development of course content in line with module description b. Training students in customer service and other hospitality related skills. c. Preparation and conduct of practical sessions in relation to the above content d. Continuous student evaluation

11. July 2009 - December 2009: Restaurant Manager for Le Chateau Margaux Restaurant, Claremont, Cape Town, South Africa.

Activities:

a. Staff management

b. Staff trainings on monthly basis

c. Menu costing and planning

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d. Handling some customer complaints within the hotel restaurant e. Preparation of restaurant budgets

f. Preparation of financial statements

g. Salary preparations and other administrative tasks. 12. January 2008 – June 2009: Graduate Assistant to the Director of the Cape Town Hotel School, Cape Peninsula University of Technology, Cape Town - South Africa. Activities:

a. Acting as director’s liaison officer and reporting on matters related to masters’ students under his department.

b. Compilation of administrative reports and making summary of the reports c. Carrying out financial analysis based on quarterly financial reports from the hotel school’s restaurant business and advising the director on possible financial direction.

d. Assisting the director in guiding the masters’ students (under his supervision) in the areas of hospitality and tourism to find research topics and drafting research proposals.

e. Assistance in development and regular revision of hospitality short course modules within the hotel school.

f. Other administrative related work.

13. January 2007 – December 2007: Service Ambassador (Food & Beverage Service) at Victoria & Alfred Hotel, Waterfront, Cape Town, South Africa. Activities:

a. Welcoming and sending off the guests

b. Hotel’s Fine Dining Restaurant service

c. Handling some customer complaints within the hotel restaurant d. And other assigned tasks by the restaurant manager and other senior managers. 14. March 2006 – December 2006: Assistant manager of Daily Deli Restaurant, Tamboeskloof, Cape Town, South Africa.

Activities:

a. Daily opening and closing of the restaurant

b. Daily management of the restaurant

c. Overseeing service within the restaurant

d. Supervision of service staff

e. Customer complaints handling

f. Other admin work including stock taking and order placements of the stock. 15. January 2004 – December 2004: Hotel Banqueting Waiter: Activities:

a. Conference room set up in accordance with function sheets b. Reception/lunch & dinner set up

c. Daily banqueting requisitions

d. Restaurant floor service

e. Monthly stock takes for the banqueting stocks

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CONSULTANCY AND SHORT TERM ASSIGNMENTS

Curriculum development, reviews, evaluation and audits:

October/November 2023: Contracted as Program developer by Rwanda Polytechnic. Participated as a Tourism Expert in the development of the Bachelor or Technology programme in Tourism Management under Rwanda Polytechnic.

January 2020: contracted as an Institutional Auditor/Subject Reviewer/ program valuator by HEC for a follow-up assessment of the proposed East African University, Rwanda (EAUR), Kigali Campus.

September 2019: Contracted as part of HEC expert team for the Institutional audit of the Rwanda Tourism University College (RTUC).

Since January 2015: provides expert services to the Rwanda Higher Education Counceil (HEC) as Tourism and Hospitality expert for academic program reviews and validation as well as quality assurance inspections of Tourism & Hospitality Institutions of Higher Learning. So far reviews, validations or inspections have been conducted on Vatel International School (Rwanda), East Africa University Rwanda, University of Tourism and Business Studies, Mount Kenya University

(Rwanda).

January 2015: Program valuator (validation) for two programmes for a newly introduced university in Rwanda by the name of East African University – Rwanda, Nyagatare Campus. The two programmes were 1) Advanced Diploma in Leisure Tourism and Hotel Management and 2) Bachelor of Business Administration with Honours in Leisure, Tourism and Hotel Management.

December 2015: Hotel management curriculum (Diploma and Bachelor programmes) of Vatel International School, Rwanda Campus. Both theoretical and practical modules were evaluated.

November 2014: Hired as a consultant for curriculum development (program developer) by Muhabura Integrated Polytechnic College (MIPC) located in Musanze district. I entirely developed their Travel and Tourism Programme. The programme was presented to stakeholders and was approved by the College Board.

Trainings offered

- March 2015: Under the lead facilitator Mr. Gerald Mpyisi, I trained Rwanda’s Travel

& Tours business owners focusing on 'Travel and Tours Business Strategizing". Topics discussed included tourism marketing, customer care, networking, pricing strategies for different tourism products tourist categories, professionalism of management and Staff, quality of services and products as well as technology application in the tourism industry.

- May 2014: Staff training was provided for 5 days to employees in the food and beverage service areas and customer care skills for the Cellar Restaurant, a new upmarket (dining) restaurant that opened in Remera, Kigali on May 10th 2014. The restaurant opened and I assisted in the start –up for a period of one month. 7

- May 2010: I conducted a one month training for the Congo-Nile trail tour guides. Training was sponsored by RDB in Partnership with SNV and was organised by /and held at Kitabi College of Conservation and Environmental Management (KCCEM) located in Nyungwe National Park.

Other consultancies

- August 2012: I was tasked with other experts by Gasabo district authorities (in charge of tourism and cooperative issues) to advice on the potential of constructing a live cultural and heritage museum in Gasabo district, to be located where Rwanda rwa Gasabo is said to have orginated. The area was visited and necessary recommendations were made. The idea was to launch cultural tourism to boost the district receipts.

- August – October 2010: I conducted a market research on behalf of GACP (Gishwati Area Conservation Programme). The research aimed at exploring the potentiality of launching an eco-tourism activity in the Gishwati forest, Rwanda. Customer service monitoring

- May 2014: I was tasked together with other hotel professionals by Rwanda development Board (RDB) to oversee customer service within Kigali 3 to 5 star hotels during the AfDB (African Development Bank)’s annual meeting that was held in Kigali City. The professional service was required from 17th May to 24th May 2014. The focus was on supervising all the hotel activities and operations needed to make sure delegates were well taken care of. These included reception and welcome, restaurant and bar services, guest room check-ups and communication with guests and liaising them with other stakeholders within the AfDB conference. PREPARATION AND PARTICIPATION IN INTERNATIONAL CONFERENCES/EVENTS HOSTED IN RWANDA

Since 2015, I have been participating in preparation of various international conferences and events hosted in Rwanda, playing various roles mostly related to leading on co-leading accommodation, hygiene & sanitation as well as protocol sub- committees. The following are some of events handled:

The Commonwealth Heads of Government Meeting (CHOGM), Kigali, June 2022.

Transform Africa, Summit, Kigali, 2019;

The International Conference on AIDS and STIs in Africa, Kigali, 2019.

International Conference on Family Planning, Kigali, 2018;

22nd Meeting of the Intergovernmental Committee of Experts. UN Economic Commission for Africa (UNECA), Kigali, 2018;

Extra Ordinary Summit of the AU Heads of State and Government, Kigali, 2018;

Youth Connekt Africa Summit, Kigali, 2017;

Journée Africaine de la Fonction Publique, Kigali, 2017 ;

The Orange Africa Nations Championship, CHAN, 2016;

World Economic Forum, Kigali, 2016;

African Union Summit (Heads of State and Government summit), Kigali, 2016; 8

Africa Hotel Investment Forum (AHIF), Kigali; 2016;

Annual Gorilla Naming ceremonies, Kigali, since 2016;

Transform Africa, Summit, Kigali, 2015;

84th General Assembly of INTERPOL, Kigali, 2015; CONFRENCES/WEBINARS SPEAKING ENGAGEMENTS

Putting African place brands and destinations on the global investment map through authentic storytelling. Webinar organized by City Nation Place Africa. NOVEMBER 17, 12PM GMT 1PM WAT 2PM CAT 3PM EAT. OTHER SKILLS & CERTIFICATES

1. March – May 2017: Completion of East African Hotel assessors’ course with a certificate, qualified as EAC certified hotel assessor. 2. November 2018: Completion of Rwanda Standards Board (RSB) course of Hazards Analysis and Critical Controls Points (HACCP) for food safety in hotels and restaurants.

3. Excellent knowledge of Microsoft Office including: Microsoft Word, Excel, Access, PowerPoint Presentation and Internet.

4. Skills of research analysis software, the SPSS (Statistical Package for Social Sciences)

5. Trained in airlines reservation systems (Global distribution systems- Galileo). 6. Outstanding communication, leadership and Managerial abilities. 7. Good skills of accounting and Finance and economic related issues. 8. Self-organizational and time keeping abilities. 9. Business plan and strategy development skills.

10. Customer care certificate delivered by RTUC for participating in a one-day customer care training session at RTUC Gisenyi Campus. RESEARCH PUBLICATIONS

1. Historical perspectives of community involvement in tourism and conservation activities in Eastern Rwanda. A study of the Akagera National Park in the ten years following the 1994 genocide. African Journal for Physical, Health Education, Recreation and Dance (AJPHERD), Volume 19(1), March 2013, pp. 99-114. Co-Authors: Emmanuel Nsabimana & John P. Spenser

2. The potential for eco-tourism in the Gishwati Forest Reserve: An alternative use of the forest for economic upliftment of local communities. African Journal for Physical, Health Education, Recreation and Dance (AJPHERD), Volume 19(4:2), December 2013, pp. 1085-1097. Co-Authors: Emmanuel Nsabimana & John P. Spencer 3. Local Community Attitude and Perceptions towards Tourism Conservation Policies in Rwanda. Case of Volcanoes National Park. Dec 4, 2016, Advances in Economics and Business Vol. 4(12), pp. 631 - 640 DOI: 10.13189/aeb.2016.041201. 4. A need to revise the implementation of Rwanda’s 5% tourism revenue sharing policy with special reference to Akagera National Park. Conference Paper presented at 9

the 3rd World Research Summit for Tourism and Hospitality, and the 1st USA-China Tourism Research Summit, Dec 17, 2015.

LANGUAGES USED

Speaking Reading Written

Kinyarwanda Native Native Native

English Excellent Excellent Excellent

French Good Good Good

S Kiswahili Fair Fair Fair

REFERENCES

1. Mr. Aimable Rukundo, Managing Director, Great Seasons Hotel, Gacuriro Kigali, Rwanda. Cell: +250*********, email: ad41xm@r.postjobfree.com. 2. Dr. Carmen Nibigira, MasterCard Foundation, Rwanda. Cell: + +250*********, Email: ad41xm@r.postjobfree.com.

3. Prof. Dr. Callixte Kabera, Vice Chancellor, East African Univeristy, Rwanda. Kigali – Rwanda, cell: +250*********, Email: ad41xm@r.postjobfree.com. 4. Mrs. Belise Kariza, Country Director, African Wildlife Foundation, Rwanda. Cell: +250*********, Email: ad41xm@r.postjobfree.com.

I hereby declare that all the information given above is true and sincere to the best of my knowledge.

Dr. Emmanuel Nsabimana Kigali, March 2024.

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