Summer Armstead

Phone: 619-***-**** Email: ad41vg@r.postjobfree.com

Education

North-West College, Riverside, CA

Medical Billing & Coding Diploma, 2022

Class Ambassador

Medical Assistant, 2024

Summary of Qualifications

Over 18 years of progressive management and coaching experience in the banking industry

An accomplished professional who brings pragmatic insights and solutions to meet profit-oriented objectives.

Trained and experienced administrator with an extensive customer service background

Recognized as a reputable leader and strategic developer with a successful background in orchestrating working groups and elevating organizational performance through skillful restructuring.

Highly focused on adhering to organizational missions and philosophy while positively impacting banking outcomes and corporate profitability.

Graduated from North West College 2022

Medical Billing & Coding

ICD-10

HMO/PPO

CPR Certified

Basic Life Support

Vitals

First Aid

Proficient in Microsoft Office products such as Excel, Access, Word, PowerPoint, Windows 2003, and Outlook

Expert in bank systems such as RCIF, QMEN, SMD, Web Ammo, Net query, Verint, RUMBA, and Report Manager

Excellent knowledge and understanding of the most up-to-date skip-tracing techniques and tools

Excellent communication, negotiation, and writing skills.

Willing and able to work a flexible schedule, overtime, and weekends.

Read, interpret, and apply laws, rules, regulations policies, and procedures.

Ability to multi-task in a fast-paced environment.

Type 45 words per minute

Goal-oriented for improvement and advancement

Ability to work under time constraints and daily deadlines

Professional Experience

Aquila Medical Services 2021 to 2022

Murrieta, CA

Managed billing for various facilities: Pain Management, Substance Abuse, including Detox, Ambulatory Surgery, Laboratory, Radiology, Cardiology, In and Out of Network Billing, Contracting & Credentialing, ERA & EFT Setup, Verification of Benefits & Authorizations

Loss Recovery Work Director: 2008 to 2020

Union Bank, San Diego CA

Responsible for overseeing the daily, weekly, and monthly productions along with a performance of the Alpha Collections Unit

Approves and reviews accounts within the working supervisor's queue and other queues as assigned

Ensure that each collector in their assigned recovery team meets or exceeds their monthly performance standards

supervisor and officer.

Manage the Units Restitution (criminal and fraud) portfolio. Work directly with Law enforcement agencies, along with county, state, and federal offices and fraud departments within Union Bank.

Input collection strategies and procedures while also collecting on the bank's charged-off consumer and business portfolios and operational loss accounts.

Loss Recovery Specialist: 2004 to 2008

Union Bank, San Diego CA

Responsible for collections on the bank's charged-off consumer and business portfolios.

Responsible for recoveries well above the $500,000 mark for secured and unsecured bank products.

Top performer in recoveries and litigation referrals.

Expert in skip-tracing and asset recognition.

Excellent interpersonal communication and negotiation skills on the phone with customers and in person with peers and managers.

Personal Property Specialist: 1998-2008

Union Bank, San Diego CA

Collections on Auto Leases from early stages in delinquency up to referral for repossession and sale.

Tracked daily inventory reports for pending repossessions and sales of bank leased vehicles. Trained other department reps on Auto Lease collections procedures and duties.

Contacted customers to determine the reason for payment delinquency and obtain payment commitment by placing outbound calls which are non-routine and require deviation from standard screens, scripts, and procedures

Negotiated workouts and repayment plans

Handled most complex collection inquiries and issues

Made decisions about acceptance/return of partial payments.

Handled most complex collection inquiries and issues and assisted with compiling statistical reports and other special projects

Accepted an average of 26 inbound calls daily which exceeded department guidelines.

verification teller: 1995-1998

Union Bank, San Diego CA

Balanced currency, coins, and checks in cash drawers at the ends of shifts, and calculated daily transactions using computers, calculators, or adding machines.

Cashed checks and paid out money after verifying that signatures were correct, that written and numerical amounts were agreed upon, and that accounts had sufficient funds.

Received checks and cash for deposit, verify amounts, and checked the accuracy of deposit slips.

Examined checks for endorsements and verified other information such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.

Identified transaction mistakes when debits and credits did not balance.

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