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OBJECTIVE

My overall objective is to continue learning, continue teaching and most importantly continuing to grow. Another objective is to work within a company that shares the same core values that I strive for. Overall, my main objective is to be happy and passionate toward my career choices.

SKILLS

Leadership and confident qualities

(lead by example)

Self-driven

Critical thinking skills

Prioritizing/Multi-Tasking/Time-Mgmt.

Excellent written and verbal communication skills.

Dependable

Dedicated

MS Office

GINA CRUZ

OFFICE MANAGER PRODUCTION LEAD

EXPERIENCE

OFFICE MANAGER/PRODUCTION LEAD

ELECTRONIC EXPEDITORS INC 10/2018 – CURRENT

The responsibility of the office manager includes human resource functions, payroll and preparing materials needed to facilitate training classes. I also create and enter sales orders, purchase orders, customer quotes and return merchandise authorization (RMA’s) forms. In addition to those duties, I also manage the accounts payable and receivable tasks.

The production lead is responsible for preparing production orders by picking the parts needed to complete the order. I also make sure that production is adhering to policies and procedures so we can provide quality work and get the goods delivered on time and without injury. In addition to those responsibilities, I also ship out and receive in the goods.

RETENTION SPECIALIST TIME WARNER CABLE 5/2014 – 9/2018

The retention specialist uses active listening skills to mitigate customer concerns. Provide empathy with callers and generate sales by reinforcing the company’s products. Provide exceptional customer service, while using sales strategies to promote campaigns offered.

CUSTOMER SERVICER REP US CELLULAR 02/2011 – 04/2014

The customer service representative is responsible for managing a high volume of inbound calls regarding cellular products and services. Connect with customers to understand their needs, provide the best product and service recommendation, and resolve any issues they express.

EDUCATION AND CERTIFICATES EARNED

ASSOCIATE DERGREE IN THE SCIENCE OF BUSINESS MANAGEMENT 06/2006 MILWAUKEE AREA TECHNICAL COLLEGE

BACHELOR OF SCIENCE BUSINESS AND HUMAN RESOURCE MANAGEMENT • EXP. 202 • UNIVERSITY OF PHOENIX

Honors Society – Current GPA 3.5

NOTARY PUBLIC FOR THE STATE OF WISCONSIN

COMMISSION EXPIRES ON 07-23-26