ANDJELA MACKLER

Miami, FL ***** 970-***-**** ad41ud@r.postjobfree.com

PROFESSIONAL SUMMARY

Goal-oriented bilingual manager with distinguished experience in the hospitality industry and proven leadership abilities.

Expert in increasing productivity and customer satisfaction while driving revenue and sales. Meticulous team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high attention to detail.

I am eager to expand my knowledge and skills, and welcome opportunities for training and professional development.

SKILLS

• Client relationship management

• Strong leadership and team collaboration

• Strategic problem solving

• Detail oriented

• Adaptability

• Communication skills

• Project management

• Technical proficiency

WORK HISTORY

Bar Manager & Event Coordinator, 11/2017 – 11/2023 Beaver Creek Chophouse – Beaver Creek, CO

• Meticulously planned and executed corporate and private events to ensure seamless and memorable experiences and guest satisfaction.

• Collaborated closely with diverse and high-net-worth clients, vendors, and internal teams.

• Developed and executed strategic event plans, considering client objectives, budget constraints, and overreaching marketing goals.

• Demonstrated adaptability and quick problem-solving during live events, ensuring a smooth and enjoyable experience for all attendees.

• Led a team of 10 bartenders, fostering a collaborative and high-performing work environment.

• Managed the procurement and inventory of alcoholic beverages and other restaurant supplies.

• Managed day to day operations, ensuring a seamless and positive dining experience for guests.

• Oversaw and coordinated staff duties, optimizing efficiency during peak hours.

• Assisted in managing floor activities, including reservations, seating arrangements, and customer interactions.

• Was proactive in utilizing the Toast system for both back and front-end operations. Floor Manager, summer seasons 2016, 2017 & 2018

The Sweet Life Café - Martha’s Vineyard, MA

• Managed front of house staff, optimizing seating arrangements and ensuring smooth service.

• Implemented strategies to enhance guest satisfaction, resulting in positive reviews.

• Collaborated with the kitchen team to coordinate order flow and maintain quality standards.

• Managed reservations, seating, and overall flow of the restaurant.

• Assisted the owners in day-to-day operations, including opening and closing the restaurant.

• Resolved guest concerns and maintained a high level of service and guest satisfaction.

• Took orders, served tables, ran food, tended the bar, and took on any role that was needed at the time, to ensure meticulous and timely service.

EDUCATION

MBA: Business Systems, Expected in 11/2024

Singidunum University - Belgrade, Serbia

Bachelor of Arts: Economics; Hospitality and Tourism, 12/2016 Singidunum University - Belgrade, Serbia

LANGUAGES

English - Fluent / Full professional

Serbian - Fluent / Native

Spanish - Elementary

Russian - Elementary

REFERENCES

Joseph Griffith - General Manager - Beaver Creek Chophouse - 720-***-**** Erin Ryerson - Owner - The Sweet Life Café - 617-***-**** Matthew McConnell – General Manager - Splendido at the Chateau – 702-***-****

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