Cynthia Shelton

Email ad41tx@r.postjobfree.com

Phone 815-***-****

Objective:

To obtain a position with your company that will allow me to utilize my customer service and support skills. As well as learn as much as I can about the products and services that your company offers so that I may assist customers to the best of my knowledge.

Work Experience:

05/2020-10/2023

Pearl Lake Beach

Office Assistant

S. Beloit Il

Creating reservations,answering phones, created maintenance tickets,filing paperwork, gave tours of the campground and created new seasonal contracts.

11/2015-10/2016

First Federal Savings Bank- Teller

Elgin Il

4/2013-10/2015 Temporary Contract Assignments

Barrington Il

Barrington Pools Customer Service

Setting up appointments for pool opens and set up work orders for repairs.

Sears- Customer Service/Help Desk

Remotely installing servers in Sears and Kmart stores.

AT&T - Customer Service/Help Desk

Creating tickets and troubleshooting issues pertaining to power circuits and telephone numbers.

Efficient communication to dispatch technicians with full details of customers needs.

Office Support to include filing, reception and administrative tasks

manage high call volumes

1/2006 - 11/2012 -Customer Support- The Higher Gear Group

Hoffman Estates/Il

Offer support to our customers by helping them with problems they may be having with our program,

over the phone assistance in installing the different components needed for the software to run effectively.

Offer additional assistance with navigating the program successfully,

occasionally offer technical assistance with troubleshooting issues with computers and offering

overall customer satisfaction with every call.