Customer Service

Melissa D. Flowers

PO Box *** Hancock, MD ***** 240-***-**** *********@*****.***

Summary of Qualifications

Excellent reputation with clients as a competent and knowledgeable professional

Business professional with demonstrated strengths that include assessing organizational needs, setting strategic direction, and implementing initiatives that enhance corporate performance

Successful experience in the business realm encompassing accounting, customer service, and inventory control

Education

Associate of Applied Science – Small Business Management

Kaplan University, Hagerstown, MD

Overall GPA 4.0

President’s List

Perfect Attendance

Significant Coursework

Introduction to Management

College Comp I & II

Ethics

Survey of Mathematics

Discovering Science

Medical Office Management

Payroll Accounting

Accounting I

Academic Strategies

Software Application

Technology Summary

Excel

Word

PowerPoint

Access

QuickBooks

Desert Micro

Work History

American Income & Life – Daniel Paravisini 2022 - Current

Appointment Scheduler

Scheduling client appointments for annual updates

Greet all clients & bring into the appropriate Zoom room

Go over all annual updates

Question if anything has changed in their health before bringing in Daniel

American Income & Life Insurance Company 2021 - 2023

Life Insurance Agent

Accredited with the Financial Industry Regulatory Authority (FINRA)

Comply with insurance standards & regulations

Excellent customer service skills & analytical skills

Schedule meetings via Zoom

Provide advice & recommend insurance products

Give quotes & coverage recommendations

Assist with long-term planning

Collect leads & referrals through clients

Beaver Creek Storage & Moving, LLC 2016 – 2021

Office Manager

Opening and closing the office

Customer service inquiries / problems

Accounts Payable & Receivables

Managed office staff

Processed storage contracts

U-Haul rentals

Data Entry / Procedure Manual / Workers Compensation

2015 - 2016

CitiMortgage, Inc. Hagerstown, MD (Through Spherion Staffing)

Specialist in Document Collections

Understanding of the Mortgage industry & the verbatim

Complete all request for missing documents / speak to Lawyers & Title companies to obtain documents

Process packages and ship all sensitive materials

Hand deliver mail and track each piece in the database

Protect sensitive materials and adhere to all mandatory rules and compliance

Spirit Services Inc., Williamsport, MD 2005-2014

Operations/Compliance Assistant Manager

Fielded all calls regarding sales, collection drivers, and customer service; resolved customer complaints

Completed all AR and AP duties for collection fleet

Scheduled and routed drivers to maximize fleet efficiency and productivity; monitored drivers during the day

Managed fuel cards, all IFTA/DOT records, and produce quarterly reports

Enforced corporate guidelines and procedures; managed driver time off, schedules, and commissions

Managed driver/truck requirements and issues including hiring and disciplinary action of personnel

Submit claims as needed for Workers Comp and other insurance issues

Monitored truck maintenance, DOT compliance, updates, and performed DOT/MVA registrations

Renewed permits including Hazmat, NY transport, Waste Hauler, and UCR; monitored supply management

REFERENCES UPON REQUEST

Contact this candidate