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Professional Summary

Conscientious and highly motivated Healthcare professional offering over 5+ years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Carrying extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Work History

Medical Assistant, 04/2017 to 02/2020

St.Joseph hospital - Patterson, NJ

Verify patient information by interviewing, recording medical history, confirming purpose of visit

Preparing patients for examination by performing preliminary physical testing, taking blood pressure, weight, and temperature

Answer incoming calls and manage messages

Scheduling patients appointments

Preparing examination room for physician

Drawing blood, Administering injections

Obtained client's medical history, information, symptoms, and allergies.

Performed routine checks and diagnostic testing by collecting and processing specimens.

Sales Support Representative, 03/2014 to 10/2016

AT&T - New York, NY

Triaging customer needs, problem-solving, and processing transactions, assisting in selling a variety of AT&T products and services, including but not limited to inventory, cash, and merchandising as well as records and paperwork management

Answers customer/client requests or inquiries concerning services and products and reports problem areas

Utilizes various systems and tools to initiate to assist and service customers

Continually maintain working knowledge of all company products, services, and promotions

Utilize operational systems to process purchases of all products and services

Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines

Educated customers on features of ordered merchandise to promote understanding, resulting in a 23% reduction in calls to customer support line.

Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.

Receptionist, 03/2012 to 07/2013

Sonia's Waxing Plus Inc - Newark, NJ

Provide information to callers take and relay messages

Greet persons entering organization, direct persons to correct destination

General administrative and clerical support; prepare letters and documents

Receive and sort mail, deliveries and schedule appointments

Maintain appointment diary either manually or electronically; organize meetings

Managed multiple tasks and met time-sensitive deadlines.

Increased sales by 10%" by creating innovative client engagement strategies

Sales Associate, 01/2011 to 03/2012

Macy's - Queens, NY

Organizes and rearranges merchandise as necessary

Returns misplaced items to correct locations

Assists with presentation of window displays, promotional presentations, and sales programs as assigned

Ensures that merchandise is stored, handled, and displayed in accordance with company policies and procedures

Operate cash register and prepares customer receipts efficiently

Totals price, tax, and shipping and handling charges accurately

Balance cash register as scheduled.

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

Managed over 50 customer calls daily.

Sales Associate, 09/2007 to 08/2009

GAP

Arranging, organizes, and displays merchandise ensuring all related documentation is accurate and complete

Records and restocks products

Wraps, packages, and/or bags merchandise appropriately

Completes sales functions in compliance with established policies and procedures and in a professional and courteous manner

Maintain a high level of customer service by ensuring that merchandising/recovery is completed in a timely manner

Increased profitability by researching new opportunities and offering them to potential clients using effective communication skills and business acumen

Consistently surpassed targeted sales goals on a weekly basis

Delegated daily assignments and oversaw the fulfillment of special projects.

Education

High School Diploma, 05/2005

Lafayette High School - Brooklyn, NY

Accomplishments

Main Functions

Assists in the management of care of all NJ TRANSIT employees with on-duty accidents and injuries under direction of Senior Nurse/Registered

Nurse and Physician

Conducts pre-employment physical exams with the use of specializeddiagnostic procedures and equipment

Conducts annual and on-going medical/health testing of employees,including diabetes and/or hypertension

Conducts health counseling of employees with various health problems andprovides referrals for appropriate evaluation and treatment

Assists in the management and monitoring of health programs for Railemployees' non-work-related illnesses, under the direction of the Senior

Nurse/Registered Nurse

Conducts drug & alcohol testing on an as needed basis

Certifications

RMA - Registered Medical Assistant

Languages

Haitian / Creole

Native or Bilingual

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Contact

Address: Brooklyn, NY 11213

Phone: 347-***-****

Email: ad41t7@r.postjobfree.com

Skills

Patient Relations

Updating Medical Records

Cleaning and Organizing

Pharmacy Relations

Problem Anticipation and Resolution

Workflow Processes

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