Deepthi Toranala

945-***-****

ad41qu@r.postjobfree.com

Multi-skilled, goal-oriented Salesforce Lead experienced in Technical Development and Solution Design with strong analytical & communication skills.

Professional Summary:

+Salesforce.com Certified App Builder, Admin, PD1, PD2, Service Cloud and FSL.

+High performing and result oriented professional having more than 12 years of experience in development of high-end, scalable applications for enterprises. Expertise in conceptualizing, designing and coding technical solutions using SFDC.

+Experienced in Agile methodologies and various phases of SDLC including requirements gathering, analysis, technical design, development, testing and delivery along with participating in business requirements review.

+Worked on developing technical requirements, designing solutions, conducting requirement analysis, code reviews & leading technical development across projects.

+Well versed with Salesforce.com configuration, customization, and administration. Expertise in Force.com platform, Apex Programming, Visual force pages, Triggers and Workflows

+In-depth exposure to designing Rich interfaces, Single Page Application, Salesforce1 Applications and Event Driven Applications Using Salesforce Lightning Design System (SLDS) framework and building.

+Proficient in building Lightning Applications to fulfill the custom requirements.

+Proficient in Data Migration & Management between Salesforce.com.

+Experienced in Salesforce Web-Services with Rest API. Also worked on Salesforce Mobile Application development with jQuery and bootstrap

+Integrated Experience Builder components seamlessly with existing Salesforce data and processes.

+Used Email to case and web case and created community portal where customers can create, manage and update their cases.

+Enable & Modify Community template, Page and Themes as per business requirements.

+Setup Knowledge on Community page for community user

+Created a Lightning Component that aligns with Lightning SLDS standards and platform branding guidelines and can be inserted into a community page via Workspaces/Community Builder.

+Demonstrated methodical, detail-oriented, and thorough approach to all projects. Team player with strong planning, communication, interpersonal, presentation, analytical and negotiation skills. Ability to prioritize and manage multiple assignments within tight deadlines along with surpassing delivery targets consistently.

+Strong Networking Skills having coordinated with multiple functional teams and ensuring on-time delivery always as per client requirements. Leveraged technical and business acumen to communicate effectively with client executives and their respective teams.

+Self-motivated to deliver projects/assignments to meet business demands. High attention to detail, self-awareness, excellent judgment, and flexibility

+Review, troubleshoot applications to meet requirements, Adhere to quality procedures, Quality assurance.

+May analyze or recommend commercially available software.

+Experience on Lightning Web Components (LWC).

CORE COMPETENCIES:

+Requirement Analysis

+Technical Development

+Custom Software Development

+Solution Design

+Program Logic & Optimization

+Team Building & Mentoring

+Client Relations & Presentations

TECHNICAL Skills:

+Cloud Computing Technologies: Salesforce-CRM (SFDC), Force.com

+Programming Languages: Apex

+Web Technologies: Visualforce, HTML, jQuery, SF Lightning

+Database Technologies: MySQL

+Other Technologies: SVN, ANT

+Editor Tools: Eclipse IDE with Force.com

EDUCATION:

Master of Computer Applications- JNTU- August 2009

KEY PROJECTS:

SALESFORCE, DALLAS, TX JUL2023 – TILL DATE

SALESFORCE LEAD

Environment: Salesforce,

Salesforce is a cloud-based customer relationship management (CRM) platform that provides a suite of applications for managing sales, customer service, marketing, and more. The company, Salesforce.com, was founded in 1999 by Marc Benioff and Parker Harris. Salesforce is known for pioneering the Software as a Service (SaaS) model, where software is delivered over the internet rather than installed on individual computers.

+Involved in the development of modules.

+Created multiple Lightning components and LWC to achieve the custom business requirements.

+Created multiple jest components to achieve code coverage for LWC components.

+Developed Apex classes, Triggers, Aura components, LWC Components for custom business logic.

+Code coverage test classes to achieve the more than 90%

+Involved in code deployments using Jenkins.

+Involved in preparing multiple configuration documents.

+Involved in code reviews and refactors.

+Involved in code review changes as per SonarQube.

HILTON, MCLEAN, VA JAN2023 – JUL2023

SALESFORCE LEAD

Environment: Salesforce,

Hilton Worldwide is an American multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Implementation of Boss Application to maintain the franchises in various locations and hiring new hotels into Hilton brand. While merging new hotels into Hilton brand need to check the quality assurances.

+Leading and designing the projects(Agile Methodology) in all aspects analyzed requirements and providing technical solution.

+Defining the object model.

+Involved in the development of modules.

+Designed and implemented custom security model for objects viewed on salesforce community.

+Implemented knowledge, case management, Email to case functionalities for customer community portal.

+Implemented custom components for community portal.

+Created Multiple Lightning components and LWC to achieve the custom business requirements.

+Developed Apex classes, Triggers, Aura components, LWC Components for custom business logic.

+Code coverage test classes to achieve the more than 90%

+Modifying the existing visual force page to support the lightning UI.

+Using flosum for performing deployments.

OPENTEXT, CANADA NOV 2021 - DEC 2022

SALESFORCE LEAD

ENVIRONMENT: Salesforce,

OpenText Corporation is a Canadian company that provides the most complete and integrated Information Management platform, allowing companies to organize, integrate and protect data and content as it flows through business processes inside and outside the organization.

+Leading and designing the projects(Agile Methodology) in all aspects analyzed requirements and providing technical solution.

+Defining the object model.

+Involved in the development of modules.

+Involved in migrating from classic to Lightning.

+Created Multiple Lightning components to achieve the custom business requirements.

+Developed Apex classes, Triggers for custom business logic.

+Code coverage test classes to achieve the more than 90%

+Modifying the existing visual force page to support the lightning UI.

+Used tools vscode, TFS, visual studio and Jenkins for version controlling and code deployments, Performed all pre-deployment and post-deployment steps.

SERVICEONE, ADDISON, TX JAN 2021 – OCT 2021

LEAD SALESFORCE DEVELOPER

Environment: Salesforce, Field Service Lightning managed package, FSL Mobile App

For over 30 years, ServiceOne has been your One Simple Solution for residential and commercial installation and repair services in the Omaha / Council Bluffs metro area, and Dubuque, Iowa. With over 100 employees standing by to help you, you can always trust us to deliver 100% satisfactory service.

+Leading the project(Agile Methodology) in all aspects analyzed requirements, creating user stories, and providing technical solution.

+Defining the object model

+Installed and configured Field Service Lightning Managed Package.

+Involved in the development of modules.

+Created Multiple Lightning components to achieve the custom business requirements.

+Developed Apex classes, Triggers for custom business logic.

+Designed and implemented custom security model for objects viewed on salesforce community.

+Implemented knowledge, case management, Email to case functionalities for customer community portal.

+Implemented custom components for community portal.

+Code coverage test classes to achieve the more than 90%

+Configured basic FSL Schema (Service Territories, Service Resources, Work Types, Operating Hours, Time Slots etc.,)

+Created Custom Metadata and Lightning flows to automatically update Work Types based on defined criteria’s.

+Updated Field Service Settings according to Client Requirements

+Created Change Sets to move changes from one Sandbox to another, Performed all pre-deployment and post-deployment steps.

ROTO ROOTER, CINCINNATI, OH JAN 2019 - DEC 2020

LEAD SALESFORCE DEVELOPER

Environment: Salesforce, Field Service Lightning managed package, FSL Mobile App

Roto-Rooter Plumbing & Water Clean-up Service provides plumbing repair, sewer & drain services, and water damage clean-up services to residential and commercial customers. Roto-Rooter wants to implement FSL in the salesforce in accomplish it business needs. The goal is to implement end-to-end FSL Solution which will replace the current system.

+Leading the project(Agile Methodology) in all aspects analyzed requirements, creating user stories, and providing technical solution.

+Defining the object model

+Analyzed requirements, Involved in the development of modules.

+Created Multiple Lightning components to achieve the custom business requirements.

+Developed Apex classes, Triggers for custom business logic.

+Code coverage test classes to achieve the more than 90%

+Designed and implemented custom security model for objects viewed on salesforce community.

+Implemented knowledge, case management, Email to case functionalities for customer community portal.

+Implemented custom components for community portal.

+Configured basic FSL Schema (Service Territories, Service Resources, Work Types, Operating Hours, Time Slots etc)

+Created Custom Metadata and Lightning flows to automatically update Work Types based on defined criteria’s.

+Updated Field Service Settings according to Client Requirements

+Created Change Sets to move changes from one Sandbox to another, Performed all pre-deployment and post-deployment steps.

FACTSET, NORWALK, CT JUN 2018 – DEC 2018

LEAD SALESFORCE DEVELOPER

Environment: Salesforce

FactSet Research Systems Inc., trading as FactSet, is a financial data and software company headquartered in Norwalk, Connecticut, United States. Worked in enchaining the existing salesforce implementations.

+Analyzed requirements, Involved in the development of modules.

+Created complex lightning UI components using SLDS.

+Perform detailed analysis of business and technical requirements and design the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.

+Created new Apex Triggers, Apex Classes, Batch Classes, and Schedule Classes

+Scheduled Apex Batch jobs for processing large records

+Used the sandbox for testing and migrated the code to the deployment instance after testing using ANT tool.

DTN, OMAHA, NE JAN 2018 – MAY 2018

LEAD SALESFORCE DEVELOPER

Environment: Salesforce

DTN is customizable real-time business intelligence gives you invaluable insights to help you make in-the-moment decisions. DTN is in the process of Implementing salesforce to handle the sales, service and Fields service for the customers, which improves their services, reduces the setting up the external configuration tools and decreases the costs.

m Source

+Gathering requirements for the various areas of the project and implemented it using Agile Methodology.

+Creation of user stories and loading them into Jira

+Assigning user stories to consultants

+Keeping stories in track from a scope and timeline perspective

+Managing backlog of stories and sprint management

+Involved in configuring Sales cloud setup.

+Involved in configuring service Cloud and FSL setup.

+Design, Development of triggers needed for the implementations.

+Design, Development and Validation of Workflows and Process flows using Salesforce Tools.

+The projects involve integration with systems like OM achieved by Rest API Methods.

+Developed Nightly batches to sync data between two systems using Rest API Methods.

+Analyze, Create reports and dashboards as per requirements.

+Preparation of change sets for deployment to various environments using ANT.

+Testing to comply with Salesforce requirements, before deployment to production.

+Involved in Preparing Technical & Configuration documents.

AB (TPM-PCR), ST LOUIS, MO MAY 2016 – DEC 2017

LEAD SALESFORCE DEVELOPER Source

Environment: Salesforce

Anheuser-Bush InBev is the world’s largest brewer. AB has implemented Salesforce previously and is in the process of adding additional features to increase adoption. The feature which is implemented is called TMP-PCR. TMP-PCR is a mobile application which is used by wholesaler to create Price Change Request (PCR). Apart from wholesalers requesting a PCR the whole application runs on custom role hierarchy which is built to share records across the hierarchy. The app is built to support all IOS and Android devices.

+Put together a high-performance solution using SLDS with a combination of JavaScript and jQuery to achieve fast response times.

+Gathering requirements for the various areas of the project and implemented it using Agile Methodology.

+Analyzed requirements, Involved in the development of modules.

+Created 10 complex lightning UI components using SLDS.

+Designed and coded lightning components to meet Target Setting requirements.

+Developed Apex classes, Triggers for custom business logic.

+Code coverage test classes to achieve the more than 90%

AB (TECH LOGISTICS), ST LOUIS, MO MAY 2016 – DEC 2017

LEAD SALESFORCE DEVELOPER

Source

Environment: Salesforce

Anheuser-Bush InBev is the world’s largest brewer. AB has implemented Salesforce previously and is in the process of adding additional features to increase adoption. The feature which is implemented is called Tech Logistics. Tech logistics is a mobile application which is used by wholesaler to track the delivery of products done to a wholesaler. This is a logistic application where wholesaler can Schedule a delivery, Can View AB Closing Hours, can track scheduled delivery, can provide feedback of the delivery, can log an Exception, can book an Appointment with AB and wholesaler can provide all the information required for unloading the products via the application. The app is built to support all IOS and Android devices.

+Put together a high-performance solution using SLDS with a combination of Javascript and JQuery to achieve fast response times.

+Gathering requirements for the various areas of the project and implemented it using Agile Methodology.

+Analyzed requirements, Involved in the development of modules.

+Created 10 complex lightning UI components using SLDS.

+Designed and coded lightning components to meet Target Setting requirements.

+Developed Apex classes, Triggers for custom business logic.

+Code coverage test classes to achieve the more than 90%

AB (ABIQ), ST. LOUIS, MO MAY 2016 – DEC 2017

LEAD SALESFORCE DEVELOPER

Environment: Salesforce

Anheuser-Bush InBev is the world’s largest brewer. AB has implemented Salesforce previously and is in the process of adding additional features to increase adoption. The feature which is implemented is called ABIQ. ABIQ is a mobile application which is used by Sales Representative to view Kpi’s information for various accounts. The app is built to support all IOS and Android devices.

+Put together a high-performance solution using SLDS with a combination of JavaScript and jQuery to achieve fast response times.

+Gathering requirements for the various areas of the project and implemented it using Agile Methodology.

+Analyzed requirements, Involved in the development of modules.

+Created 4 complex UI pages using SLDS.

+Designed and coded Visualforce pages to meet Target Setting requirements.

+Integrated google maps in visualforce pages to display multiple POC accounts on the map.

+Developed Apex classes, Triggers for custom business logic.

+Code coverage test classes to achieve the more than 90%

ASSUREX, MASON, OH APR 2016 – MAY 2016

SALESFORCE DEVELOPER

Environment: Salesforce

Assurex Health is a personalized medicine company that specializes in pharmacogenomics and is dedicated to helping healthcare providers get the genetic information they need to determine the genetically appropriate medication(s) for individual patients suffering from neuropsychiatric and other medical conditions.

+Requirements gathering from the client.

+Analyzed requirements, worked on development of Rest Services.

+Created 4 Restful services to insert Parent Account, Account, Contact, Domain Information into Assurex database when records are inserted and updated in Salesforce.

+Developed Nightly batch to pull Assurex data into salesforce objects such as Contacts, Groups, Group Members and Activity Search.

+Used customer-provided endpoints to consume their proprietary API that uses the Swagger framework. This project resulted in integrating with approximately 15 services.

+Performed Unit Testing and Code Coverage for Triggers and Apex classes.

GAR, ENGLEWOOD, NJ JAN 2O16 – MAR 2016

SALESFORCE DEVELOPER

Environment: Salesforce

Citizens of the United States who have a physical disability (emphysema, diabetes, chronic back pain, etc.) and cannot work are eligible for supplemental income benefits through the US Social Security Administration. GAR Disability Advocates provides professional service for these individuals, whereby they will serve as the candidate’s advocate, putting the paperwork together for them, taking them through the appeals process, and attending court hearings on their behalf to represent them.

+GAR may engage the client before they’ve ever filed an application at all, so they initiate the process for the client.

+They may also pick them up as a client after they’ve filed unsuccessfully and been rejected.

+If the application is successful, GAR takes a percentage of the payment as a fee.

+Requirements gathering from the client.

+Analyzed requirements, Involved in the development of modules.

+Designed and coded Visualforce pages to meet Target Setting requirements.

+Developed Apex classes, Triggers and batch Classes for custom business logic.

+Code coverage test classes to achieve the more than 90%

DELOITTE (TRT REPORTING), INDIA MAR 2015 – DEC 2015

SALESFORCE DEVELOPER Team

Environment: Salesforce

TRT Reporting in an online tool where an internal employee can access it to place a request for reports. It contains various forms where a user fills details with the required information and raises a request for a particular report. A case is created in salesforce and assigned to queues using case management.

+Requirements gathering from the client and analyzing Analyzed requirements, Involved in the development of modules.

+Worked with Deloitte’s internal team in Designing Technical Architecture and preparing the technical design document.

+Developed Apex classes, Triggers & Visualforce pages and test classes to implement business requirements.

+Created Objects, fields, Workflows, Custom Label, Custom Settings, Groups, Queues, Profiles, Users, Role, Case assignment rules, Email templates and Sharing Rules.

+Scheduled reports, dashboards.

+Using inbound email services created case in salesforce when end user replies via emails.

+Demonstrated complete functionality to Deloitte US Project Management and business team.

+A total of 15 Visualforce pages were developed for this project.

+Responsible for deployment to sandbox and production environments

ACAMS, INDIA JAN 2015 – MAR 2015

SALESFORCE DEVELOPER

Environment: Salesforce

ACAMS is the largest international membership organization dedicated to enhancing the knowledge, skills and expertise of AML/CTF and financial crime detection and prevention professionals. ACAMS members include representatives from a wide range of financial institutions, regulatory bodies, law enforcement agencies and industry sectors.

The project is a shopping cart application where customers are allowed to buy/renewal chapters, memberships, and subscriptions. The customers are active members as accounts in Salesforce.

+Analyzed requirements and worked on development of modules.

+Developed Apex classes for chapter renewal process and creation process.

+Developed Apex classes for creating new subscription and memberships.

+Notification emails on expiry of subscriptions and memberships.

+Involved in Unit Testing and Test Coverage for Triggers and classes.

+Performed deployment to sandbox and production.

FORTA, INDIA JUL 2014 – DEC 2014m

SALESFORCE DEVELOPER

Environment: Salesforce

FORTA Corporation is a worldwide leader in synthetic fiber research and development. From a single grade of fiber, FORTA has expanded its product line to include an entire family of reinforcement fibers, each tailored to specific applications and demands of the international concrete community.

Forta is order management application where end users can place order of Forta products. All the orders are captured into salesforce from Forta Website.

+Analyzed requirements and worked on development of modules.

+Salesforce Restful classes are accessed by external .net application to insert data into salesforce objects (Opportunity, Product and Order). Developed Apex classes for creating new subscription and memberships.

+Developed Restful classes to insert Opportunity and Product Data into Salesforce.

+Developed apex trigger and classes to handle custom functionality.

+Involved in configuration of Opportunities, Products and orders.

+Involved in Unit Testing and Test Coverage for Triggers and classes.

+Performed deployment to sandbox and production.

INTEL MEDIA SERVICES, INDIA SEP 2012 – JUL 2014

Salesforce Developer

Environment: Salesforce

INTEL Media Services is online television management software designed for the customers, which improves their services, reduces the setting up the external configuration tools and decreases the costs. Media Services is an online channel management which provides all the television channels available throughout the world on pay as you go basis.

+Analyzed requirements, Involved in the development of modules.

+Designed and developed Apex Classes and Visualforce page for various functional needs in the application.

+Conducted all data migration using the salesforce.com import tool. Migrated data from MS Excel / CSV files to SFDC using Apex Data Loader.

+Involved in bug fixing and application testing.

+Developed code coverage test classes to achieve 90% code coverage.

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