NKECHINYERE STELLA NWOYE

CONTACT

ad41qt@r.postjobfree.com

+234-806-***-****

Adepoju Farinu close, Ade-oni Estate

Ojodu,Lagos State.

PORTFOLIO

Linkedin

https://www.linkedin.com/in/nkechinyere-nwoye-

786783162

EDUCATION

Public Health Technology / B.Tech

Federal University of Technology Owerri, Imo

State

2012 to 2017

S.S.C.E / W.A.E.C

Josephine Bakhita Secondary School Owerri, Imo

State

2006 to 2012

F.S.L.C

Assumpta International Nursery and Primary

School

1998 to 2004

SKILLS

Phlebotomy

Health Care Administration

Health Education

Office Administration Skill

Excellent Communication Skills

Management

Negotiation

Microsoft office suite

Health education

Problem solving

Project management

Analytical skill

Critical thinking

Teamwork

Empathy

Customer Service

Closing Skills

Technology: Microsoft Office, Internet

and e-mail Utility.

INTERESTS

Book Learning

Capacity Building

Networking

Designing Health Strengthing Programs

Excellent Customer Service

LANGUAGES

English

PROFESSIONAL SUMMARY

Passionate public health officer with over 3 years of experience. Well versed in office and public health administration, skilled in public health education, working with at-risk populations and cross functional teams facilitating health projects. Worked with policymakers to raise awareness of infectious diseases, raising wellness survey scores by 25% in 8 months. Skilled at cancer screening and public health education, With the intent of joining an organization, with a goal of increasing public health knowledge, with a vision to challenge the status quo and professionally engage value exchange. EXPERIENCE

PUBLIC HEALTH OFFICER

Primary Health Care Center Maraba Gurku Maraba, Nasarawa State Aug, 2018 to Aug, 2019 Educated women on cancer screening 2-3 times weekly. Gave health talks to mothers in the antenatal unit and handled the registration of new antenatal mothers.

Participated in outreach programs; diagnosing the indigenes for malaria and typhoid.

Engaged in brainstorming activities geared at developing effective measures for the control of public health problems;

Assisted in surveying programs and served as chief administrative officer and secretary of the Board of Health;

Assisted in conducting researches on public health topics such as disease transmission patterns, chronic disease management, substance abuse prevention, and nutrition education; Coordinated the provision of healthcare services in the community such as immunizations, disease prevention, and disease treatment;

Maintained records of communicable diseases, birth and death certificates, and other public health information.

PUBLIC HEALTH INTERN

Vaden Specialist Clinic and Maternity Owerri Owerri, Imo State Jul, 2016 to Dec, 2016 Created excel spreadsheets, inputted data;

Assisted in the reviewing process for project funding proposals; Assisted in assessing the tools used for supervision and visits, providing feedback and suggestions in terms of what is useful and needed to be modified; Assisted in analysis of the data collected from these visits to identify trends and areas in need of intervention;

Coordinated transport for clinical supervision visits; Collaborated with the co-op coordinators and CHPs during screening campaigns to manage patient information and follow-up;

Collaborated with the co-op coordinators and CHPs after the screening campaigns to distribute results and ensure follow-up;

Assisted in facilitating health talk sessions in the antenatal unit. Topics covered included; pregnancy nutrition, and immunization.

Kept immunization records.

REFERENCES

Available on request

PERSONAL DETAILS

Nationality : Nigerian

Available to travel?: Yes

Gender: Female.

Proficiency Level Native

Igbo

Proficiency Level Native

OTHER EMPLOYMENT ROLES

Shop 29 Collections

MANAGER

02/2021 - Till Date.

Oversees the day to day activities of the brand form sales management to overseeing other staff;

Improved upon customer service quality by over 35% by training all front house staff.

Designs marketing campaigns and streamlines sales efforts, improving sales by 25%.

Smartbricks Impact Properties Ltd. / Impact Farmstead Ltd. Isheri, Ogun State. Nigeria CUSTOMER CARE REPRESENTATIVE / ADMINISTRATIVE OFFICER 09/ 2019 - 01/ 2021.

Maintained customer retention rate 30% above the company average; Increased client retention ratio by 25% over the course of three months; Consistently met performance milestones in speed, accuracy, and volume; Recognized by directors as the best customer service representative; Collected and analyzed customer feedback;

Tracked customer service KPIs and metrics;

Maintaining a positive, empathetic, and professional attitude toward customers at all times; Ensured customer satisfaction and provided professional customer support; Answered all client questions and incoming calls, proferring solutions to their challenges; Redirected phone calls to the appropriate department and took down messages; Monitored, and forwarded emails;

Maintained records and files.

Harmony Batteries Limited Owerri, Imo State. Nigeria ADMINISTRATIVE OFFICER

12/ 2017 - 06/ 2018.

Handled the daily administrative functions facilitating deals on inverters and car batteries; Received customers’ recommendations or complaints via calls and emails and resolved them or channelled them to the right office for resolution; Reviewed and communicated proposals and cost estimates; Represented the company in prospecting and marketing of products; Handled data analysis for accuracy in orders, invoices and documentation; Teamed up with sales reps to analyze customer base and portfolio to identify potential sales opportunity, after the first quarter of 2018.

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