Customer Account Experience
Resume:
Jessica Howe
Lafayette, IN *****
********@*****.***
Work Experience
Customer Engagement Specialist
Kirby Risk Service Center
October 2021- Present
Manage Customer Portals
Creating/ Updating BOM’s
Processing RFQs
Creating Quotes
Creating Work Orders
Managing past due reports, shortage reports, shipment reports
Managing the Customer experience from order entry to delivery and beyond
Issuing RRQ’s and submitting PO’s
Managing physical Inventory
Customer Account Distribution Coordinator
Dana Fairfield - Lafayette
September 2018 to October 2021
• Initial point of contact for direct customers and distributors
• Working with Sales and Production Floor on daily basis
• Managing multiple customer order portals
• Managing customer orders from entry to shipment
• Scheduling and overseeing customer shipments domestic and international
• Managing customer score cards and resolutions
• Working with internal teams on projects and action items
• Organizing and hosting meetings
• Delivering weekly reports pertaining to customer open order and shipments
• Maintaining a close relationship with Service Department regarding service orders and returns
• Daily office tasks
Customer Account Representative
Landis+Gyr, NA -
Lafayette, IN
August 2014 to September 2018
• Initial point of contact for multiple customers and distributors
• Support multiple internal teams related to customer accounts
• Working in SAP, Cognos, CRM, Microsoft Excel, Insite customer portal daily
• Managing customer orders from entry to shipment and after
• Managing Customer Agreements
• Managing Customer Returns
• Working with internal teams and external teams with various customer project deployments
• Organizing and hosting meetings
• Participating in various company projects and goals within my team and company
• Answering customer calls
• Marinating a close relationship with distribution channel
• Problem Solving, managing Customer Inquiries within CRM
Quality Assurance Technician
Wabash National Corporation -
Lafayette, IN
March 1999 to August 2014
• Working in SAP daily, performing various tasks in SAP
• Working daily with Microsoft Excel, creating spreadsheets, graphs and various other tasks
• Working daily in Mini Tab, creating capability reports and analysis
• Working frequently in Microsoft Power Point, creating training aids and other various tasks
• Creating daily, weekly and monthly reports on various quality issues and updates
• Creating IPI's and auditing to ensure inspections are being performed; parts are made to spec and ensuring that the spec is correct
• Responsible for quality measures being followed through on the shop floor
• Trouble shooting quality issues and following through to a solution
• Aiding customers and suppliers with quality related issues
• Performing various studies and projects to improve quality systems
• Working with Engineers to aid in problem solving
• Self-motivating, working independently, and/or with others on various projects or solutions
• Working with all levels of Management down to shop floor associates.
• Creating and improving various QSI documents
• Involved in the ISO 90001:2008 certification and involved in the annually re-certification audits
• Creating training documents and teaching various training courses, such as print reading, work instruction for various positions, various procedures and manuals for the various positions, Workplace Safety. Basic math and measurement classes. Teaching basic computer knowledge
• Creating various spreadsheet documents
• Answering phones and teleconferencing
• Operating various office machines
• Bookkeeping and record filing
• Host meetings with suppliers
• Prepare for audits for various internal and external inspections such as ISO inspections
• Responsible for production line Inspectors
• Client Visits
Production Associate
• Inspector/Auditor on assembly lines
• Various trailer manufacturing positions and responsibilities
Various Positions
Purdue University -
West Lafayette, IN
July 1997 to February 1999
to preparing student meals, to cleaning duties and grounds keep.
Education
Associate's Degree in Business Administration in Business Administration
Ivy Tech Community College -
Lafayette, IN
May 2014
Diploma
Community High School
May 1997
Skills
•
Customer Service
•
Data Entry
•
Call Center
Additional Information
Dedicated, Customer-oriented team member, motivated to work efficiently without direct supervision in a busy environment, acclimated to work independently or as a collaborative team member, able to prioritize workload and multi-task to meet deadlines, adhere to company policy and rules, and energetic with the willingness to learn new tasks and accept responsibility.
Excellent communication/interpersonal skills; empathetic listener, interact positively with a wide range of people of various age groups, cultures and socio-economic levels. Take pride in providing exemplary customer service
Proven ability to identify problems, analyze data and quickly implement solutions; develop organized practical work procedures to increase efficiency. Exceptional attention to detail and accuracy.
Trustworthy, ethical and discreet; demonstrated the ability to interact effectively and professionally with senior management, associates and customers.
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook, Power Point, Visio, Access), Mini Tab; Quicken Books; Lotus Notes; SAP; QSI; Windows operating systems; email; internet; social media, AS400, Cognos, SharePoint
• Proficient in SAP Excel, Word, Mini Tab, Power Point, Outlook
• Proofreading, editing and filing skills; familiar with office equipment (copier, fax, etc.)
• Strong oral and written communication; screen telephone calls, record and process accurate messages, transfer calls.
• Schedule appointments, meetings
Contact this candidate