**** ***** ****** ***. *

Fayetteville, NC *****

912-***-****

ad41pv@r.postjobfree.com

Kiana Naylor

SKILLS

Secret Clearance (Expired 2022), Clear Communication skills, Time Management, Goal- Oriented, Leadership, Problem Solving, Knowledgeable, Well Organized, Dedicated to the Mission at hand, Accountable, Reliable

EXPERIENCE

Maris Grove, Glenn Mills, PA — Dining Waitress

2013-2014

● Provided customer service and dining service to retirement facilities. United States Army,Fort Stewart, GA — Human Resource Specialist 2015 - 2019

● Provided hands on training to companies on upcoming and current computer data/ soft wares

● Maintained and updated documents such as Servicemember Group Life Insurance (SGLI), Record of Emergency Data, and other personal documents.

● Efficiently distributed qualified personnel on a gains/ loss roster to maintain the company’s ability to function with success. As well as keeping 100% accountability on all employees.

● Assisted with building a new friendly environment within the company to decrease the customer service complaints by 100%.

● Organized an operational tracker for various areas to build accountability for all products and clients to serve.

● Prepare or maintain employment records related to events such as leave transfers and promotion using Human Resource Management System Software.

● Served as a link between management and employees by handing questions, interpreting, administering contracts and helping resolve work- related problems.

● Lead battalion BOSS REP (Better Opportunity for Single Soldiers).

● Progressed in the ranks to Specialist (E4)

MCI Call Center, Savannah, GA — Louisiana Unemployment CSR 2020-2020 (3 MONTHS)

● Taking inbound calls from customers needing assistance with unemployment payments

● Updating personal information. (addresses, phone numbers, job information)

● Giving customers updates on status of payments and decisions made on the unemployment request.

Urgently Roadside Assistance (Aerotek),VA — Customer service/Escalation Executive Lead

2021 - Preset

● Assisting customers with requested services for their vehicles.

● Maintaining margins for a UDA Department agent.

● Ensuring the proper information is loaded into the system for each requested assistance.

● Maintained attendance for work. Right place at the right time.

● Achieving status to make it to Tier II department.

● Worked on VIP customers, On high quality vehicles. (Rolls Royce, New Electric vehicles, Mercedes- Ben)

● Nominated for employee of the 3 times within a year and a half time span.

● Became an Escalations Department Lead within 2 years of being employed with the company

● Team of skilled Executive Escalations Lead handling real-time, at-risk, roadside events by assessing, communicating, using available resources, and resolving a case to completion ending in a positive outcome for the customer.

● At any time when live jobs are escalated by investors, friends of the business, partners, VIPs, ULY execs, etc. and need oversight to ensure that the VIP has the best possible customer experience.

EDUCATION/ CERTIFICATION

Cardinal O’hara, Springfield, PA — High school Diploma 2011-2014, Springfield, PA

Mail Clerk, Fort Stewart, GA — licensed for USA mail for the battalion. (EXPIRED 2019)

RECOMMENDATIONS

● Aaron Maryland -804-***-****, ad41pv@r.postjobfree.com, US Army

● Jessica Foster- 912-***-****, MCI Call Center

● Eric Mazatis - ad41pv@r.postjobfree.com, Urgently Roadside Assistance

● Jasha Hick - 910-***-****, Urgently Roadside Assistance

● Jule Samule- (619) 204- 8580, ad41pv@r.postjobfree.com, Urgently Roadside Assistance

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